The Systems Analyst is responsible for providing and supporting computer information systems to the campus community, including support for Ellucian’s Banner, Argos, IRIS, Touchnet, Flywire, Heartland, UCollect, and First Tennessee Bank software suite through process analysis, configuration consultation, problem resolution, and reporting. The Systems Analyst analyzes, designs, supports, and documents computer information systems, serves as project leader by actively participating in the development of systems, managing programming, testing, quality control, and implementation, and provides ongoing support to users through training, maintenance and troubleshooting.

• Scan files for enrollment deposit payments made as regular credit card payments to have them correctly applied to ensure the student’s place in the incoming class.
• Technology Administration: Set up new computer workstations by installing all hardware, software, printers, scanners, etc. Troubleshoot and repair computer hardware, software and printers, including investigating the problem and replacing hardware with functional equipment if necessary. Contact vendor for resolutions-sometimes includes replacing the hardware.
• Provide fee waiver support to other departments including verifying validity of fee waiver, reporting of fee waiver information and correctly identifying account structure the waiver should follow using Banner and IRIS. Apply fee waivers to accounts in Banner for University Employee Dependents and Spouses, Retired staff and dependents as well as spouse and dependents of deceased staff.
• Verify staff waivers post correctly to the accounts in Banner.
• Account reconciliation and reporting request for University “I” accounts. Reconcile active ports with charges annually.
• Reconcile outstanding check reports quarterly. Research each account, find a valid email or telephone number, contact the student and get corrected information.
• Coordinate returned check information by either adding charges to student accounts in Banner or designating to the appropriate departmental account. Maintain tracking data for returned checks including documentation for student records. Manage returned check holds in Banner.

REQUIRED QUALIFICATIONS

• Education: Bachelor’s degree Accounting, Finance, or a related field.
• Experience: 2 - 4 years of experience in an office or financial setting. Extensive knowledge of generally accepted accounting principles and auditing principles.
• Knowledge, Skills, Abilities: Strong analytical and problem-solving skills. Experience with relevant software and systems. Experience in a higher education setting. Accurate data entry, calculation and financial analysis skills; Ability to identify and solve reconciliation information/issues; Ability to communicate effectively both orally and in writing.

PREFERRED QUALIFICATIONS

• Education: Bachelor’s Degree
• Experience: Prefer four years’ related experience in reconciliation, compliance and fee waiver experience in Higher Education in addition to payment processing experience. Considerable knowledge of federal, state and university rules and regulations.
• Knowledge, Skills, Abilities: Functional expertise in bursar/student accounts processes; Strong system and data analysis skills; Ability to translate functional needs into technical requirements; High attention to detail and data accuracy; Strong problem-solving and process-improvement mindset; Ability to manage multiple priorities and deadlines
  Work Location: University of Tennessee Knoxville. This position is in-person.

• Scan files for enrollment deposit payments made as regular credit card payments to have them correctly applied to ensure the student’s place in the incoming class.
• Technology Administration: Set up new computer workstations by installing all hardware, software, printers, scanners, etc. Troubleshoot and repair computer hardware, software and printers, including investigating the problem and replacing hardware with functional equipment if necessary. Contact vendor for resolutions-sometimes includes replacing the hardware.
• Provide fee waiver support to other departments including verifying validity of fee waiver, reporting of fee waiver information and correctly identifying account structure the waiver should follow using Banner and IRIS. Apply fee waivers to accounts in Banner for University Employee Dependents and Spouses, Retired staff and dependents as well as spouse and dependents of deceased staff.
• Verify staff waivers post correctly to the accounts in Banner.
• Account reconciliation and reporting request for University “I” accounts. Reconcile active ports with charges annually.
• Reconcile outstanding check reports quarterly. Research each account, find a valid email or telephone number, contact the student and get corrected information.
• Coordinate returned check information by either adding charges to student accounts in Banner or designating to the appropriate departmental account. Maintain tracking data for returned checks including documentation for student records. Manage returned check holds in Banner