Guest Service Agent (Part Time) - Embassy Suites by Hilton Santa Clara Silicon Valley
The Embassy Suites by Hilton Santa Clara Silicon Valley is seeking a Guest Services Agent to join our team! We are looking for a candidate with full availability to work mid, afternoon, and night shifts. This is an excellent opportunity for an individual with a strong customer service background seeking to gain experience in the hotel and hospitality industry. The growth potential in this role is limitless, and you will be joining a fantastic team with great benefits!
Hourly Rate: $19.75 per hour

The ideal candidate will possess:

• Friendly and pleasant demeanor with a can-do attitude and works well as a team player.
• Proficiency in Microsoft Word and Execl
• At least six (6) months – one (1) year of experience as a front desk agent or in a customer service environment is an asset
• Experience using OnQ is an asset
• Ability to effectively communicate in English is required
• Ability to work evenings, weekends and holidays is required

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in
the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally

in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay (Based on hotel)
• Medical, Dental, Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase
• Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests using Kipsu system