POSITION SUMMARY

The Housekeeping Houseperson is responsible for the cleanliness of assigned areas and equipment by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. The Housekeeping Houseperson is responsible for delivering clean rooms for occupancy that meet the brand’s time, product, and placement standards.

QUALIFICATIONSEDUCATION:

• High School Diploma or equivalent.

EXPERIENCE:

• 1 year or more of housekeeping experience
• Hospitality experience is a plus

OTHER:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
• May perform other duties as assigned.
• Our DNA is EPICEnthusiastic Positive Intuitive Caring
• Our DNA is EPICEnthusiastic Positive Intuitive CaringOlshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.

ESSENTIAL FUNCTIONS

• Transports dirty linen from guest floors to centralized laundry location
• Transports clean linen from centralized laundry location to linen closets and housekeeping carts
• Retrieves needed guest room supplies for room attendants
• Counts and takes inventory of linen closets
• When necessary, strip guest rooms of linen and trash
• Empties carts of soiled linen and disposes of trash
• Delivers items to rooms upon request and assists in cleaning guest rooms as needed
• Receives work assignments, signs for any related materials, i.e., keys, etc. at the beginning and end of shift.
• Assist room attendants with heavy items such as mattresses and linens.
• Maintain cleanliness and organization of floor closets and vending areas.
• Respond to guests’ requests such as delivery of housekeeping supplies in a timely and efficient manner.
• Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors, body fluids when necessary
• Cleans patio/balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio/balcony doors and windows.
• Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
• May collect newspaper and other items for recycling.
• Maintains a friendly, cheerful, and courteous demeanor always.
• Performs other duties as assigned, requested, or deemed necessary by management.
• Approaches all encounters with guests and crew members in an attentive, friendly, courteous, and service-oriented manner.
• Aids other crew members and departments to contribute to the best overall performance of the department and hotel.
• Manage procedures of lost and found items.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state, and local laws regarding health and safety services.
• Perform other duties as assigned.

The individual must possess the following knowledge, skills, and abilities and can explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Previous hotel experience preferred.
• Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment. Must have vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer printouts.
• Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
• Must have upper body strength to lift to 50lbs. continually throughout shift. Must have finger, hand, and upper body dexterity to push, pull and move levers, equipment, and furniture throughout shift. Must be able to work with arms raised above head throughout a shift.
• Must be able to maneuver fully loaded housekeeping cart, weighing up to 50lbs., through hallways and into/out of closets during entire workday.
• Basic commercial cleaning equipment such as vacuums, floor buffers and carpet cleaning equipment. Cleaning cart. Ladder/stepping stool. Exposure to hazardous chemicals on a continual basis.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Will be required to regularly use commercial cleaning chemicals.
• Carrying, lifting, or pulling items weighing up to 50 pounds.
• Must be able to stand and walk 8 hours or longer in duration.
• Will be required to work mornings, evenings, weekends, and holidays