ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Greets all guests and delivers luggage to room upon check-in, provides overview of resort, room orientation based off first time or return guest, picks up luggage from room upon departure, moving the luggage to storage of the front drive. Maintains proper records of all actions.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist guests in all inquiries, services, directions, hours of operation, key hotel personnel, in-house events, directions, recommendations for off property, etc.
• Assist the Concierge and Front Desk with deliveries, tasks and special requests.
• Receives vehicles from guests and drives to the hotel garage, adhering to all traffic regulations, and speed limits, using caution not to damage the vehicle being driven and other vehicles in the vicinity. Picks up vehicles when requested in a timely manner.
• Drives golf cart to both pickup and drop off guests throughout the resort. Following speed limits and using caution to yield to pedestrians.
• Assesses any damage to vehicle. Clearly notes any damage on claim ticket along with locations of vehicle when parked. Deposits key and ticket in bell closet.
• Performs errands for guests and the hotel that may require local travel off of the property.
• Performs shoeshine service; picking up shoes from guest villas, cleaning and polishing them and returning them to the guest.
• Provides a high level of cleanliness in the lobby, luggage storage room, and driveway and resort entrance.
• Maintains cleanliness of golf carts and luggage carts.
• Collect door knob hangers from guest villas for in room dining requests.
• Assist with preparation and delivery of Overnight Newspapers and Room Service Delivery.
• Audit vehicles parked in garage for front office to post charges nightly.
• Prepare arrival area and golf carts for inclement weather.
• Assists with responsibilities and duties in the absence of or due to heavy volume in Lobby coverage, Housekeeping and other areas as needed.
• Perform other tasks or projects as assigned by management.
• Works harmoniously and professionally with co-workers and supervisors.
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.