WHY LLOYDS CLINICAL?

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. Lloyds Clinical has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards portal

DESIRABLE SKILLS

• Telephone Skills: Comfortable speaking on the phone with a diverse audience.
• Customer Service Skills: Professional manner when communicating via phone and email.
• IT Skills: Able to manage an email inbox, learn new systems, and have basic Excel knowledge.
• Problem Solving: Able to think on your feet and help solve patients’ problems.
• Empathy: Show understanding, patience, and empathy in interactions, especially with vulnerable patients.
  Our team comes from various backgrounds, including sales, admin, care/support work, and retail. We welcome all experience levels as long as you are a good communicator and open to learning.
  We often recruit for this role via an assessment centre. Our next assessment centre is on Thursday 27th March - Suitable applicants will be invited to this session following a successful telephone interview with the resourcing team

ABOUT US

At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.
We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing tea

ABOUT THE ROLE

As a call centre advisor, you will be working as a part of the patient services team to support the treatment of 100,000 patients across the UK. This includes, managing enquiries regarding medication, booking deliveries and coordinating prescriptions for our patients. You will also be responsible for sending letters to patients who we were unable to contact and provide updates to the hospital. You’ll be part of our contact centre that makes a real difference to peoples’ health, ensuring the customer service provided is best in class. If you have an excellent telephone manner and a caring nature, then this role is for you!

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. Lloyds Clinical has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards porta