SERVICE DELIVERY.

• Creating tell-your-mates experiences that makes guests want to keep coming back
• Making coffee, tea, and other specialty drinks, including espresso-based beverages, teas, and smoothies.
• Greeting customers, taking orders, and providing menu recommendations.
• Processing payments, handling transactions, and operating the point-of-sale (POS) system.
• Cleaning and sanitizing work areas, equipment, and seating areas.
• Maintaining inventory levels and restocking supplies.
• Preparing and serving food items like pastries, sandwiches, or snacks, depending on the establishment.
• Collaborating with other team members to ensure efficient operations.
• Maintaining high standards of beverage quality and presentation.
• Possessing a good understanding of coffee varieties, brewing methods, and latte art.
• Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them.
• Actively looking for opportunities to grow revenue.
• Ensures compliance and maintenance of all statutory and legal, hygiene, safety and employment requirements for reception, food and beverage and nights operations.
• Ensures to cover all shifts, early and late