JOB DESCRIPTION

Calgary Economic Development (CED) is an opportunity-maker, helping to spark and fuel Calgary’s growth. Our mandate is to position Calgary for long term economic success, through the expansion, retention and attraction of companies, capital and talent. We offer a wealth of information to help everyone succeed and we tirelessly promote Calgary, in Canada and around the world. We are passionate about our role in shaping and sharing Calgary’s story, a place of blue sky thinking and unexpected opportunities.

JOB SUMMARY

The Manager, Employer and Community Engagement will lead the industry and community engagement activities for TalentED Greater Calgary by proactively building relationships and collaborating with stakeholders. The role leverages a business development mindset to strategically identify opportunities to create meaningful work-based learning (WBL) for youth, expand TalentED’s reach, and generate leads for project funding. The incumbent will manage relationships with industry associations, Chambers of Commerce, non-profits, employment centres, and post-secondary institutions. They will oversee the delivery of artificial intelligence (AI) training, support the implementation of Customer Relationship Management (CRM) and technology platform processes, and ensure accurate data tracking.
This is a full-time contract position with a minimum in-office requirement of 3 days a week.

LET’S TALK ABOUT YOU

You are a specialist in business development, employer engagement, and/or human resources. You are interested in economic development and aligning youth to work and industry opportunities.
You are looking for a position that will allow you to engage with employers across small and medium business and non-profits across our city. You are hoping to develop your people management skills as you grow in your career.
You enjoy working with many different stakeholders from across different sectors and have a strong ability to synthesize data from multiple sources into one cohesive strategy or vision.
You have a passion for our city and are excited at the prospect of working on projects that build on the energy of our community. You are collaborative and thrive in a fast-paced environment and can manage multiple projects with ease.

EDUCATION

Post-secondary education such as a degree in business administration, human resources, or management.
CPHR designation considered an asset.

EXPERIENCE

Minimum 5 years in business development, human resources, consulting, or stakeholder engagement/management, with 1- 3 years of progressive management and leadership responsibilities.
Previous experience supporting employers and/or jobseekers would be an asset.

KEY SKILLS AND COMPETENCIES

• Understand business development and sales principles
• Strategic client service orientation with strong interpersonal skills
• Proven ability to build and maintain relationships with employers, community partners, and vendors
• Skilled in strategic planning, project coordination, and risk mitigation
• Change management
• Leadership and talent development
• Excellent written and verbal communication skills for training, conflict resolution, and translating complex information
• Strong analytical and decision-making abilities to identify root causes and implement solutions
• Quality management
• Strong computer skills, knowledge of Microsoft 365 products, Monday.com, and generative AI.
  Note: An equivalent combination of education and experience may be considered.

Strategy Development

• Develop an employer and community engagement strategy based on learnings from the TalentED YYC pilot project, consultations with stakeholders, and existing CED connections.
• Recruit key internal and external stakeholders, such as industry associations, Chambers of Commerce, non-profits, employment centres, and post-secondary institutions, to align strategic engagement plans across CED and amongst collaborators.
• Lead the establishment of wraparound support and placement/job search resources for youth (i.e. resume reviews, interview preparation, etc.) by collaborating with employment centres and post-secondary institutions.
• Coordinate and provide feedback to TalentED Operations and Technology team to establish clear processes for CRM and technology platforms to improve user experience for employers, youth, stakeholders, and team members.
• Work with TalentED Operations and Technology team to establish clear processes for CRM and technology platforms to improve user experience for employers, youth, stakeholders, and team members.
• Collaborate with TalentED director to communicate the engagement strategy to the project’s advisory committee.
• Generate potential TalentED Greater Calgary project funding leads through interactions with diverse organizations and refer leads to director.
• Ensure accurate input and tracking of KPIs from Employer and Community Engagement Specialists by clarifying and following-up on data, as needed.

Ecosystem Development

• Create engagement opportunities with employers by working closely with internal and external stakeholders, such as Chambers of Commerce, non-profits, CED units (e.g., business development, Investor Experience), and CPHR. Attend relevant events as needed to foster relationships.
• Maintain relationships with career services or WBL teams at post-secondary institutions to communicate best practices and processes for employer engagement.
• Assign Employer and Community Engagement Specialists as dedicated points of contact for employers and community-based collaborators for ongoing support and/or coordination.
• Collaborate with Operations and Technology team to establish follow-up processes and pipelines for employers and stakeholders.

Employer Support

• Lead and coordinate work of Specialists who serve as primary contacts for employers and supports within the community, ensuring alignment with project goals and stakeholder expectations.
• Establish a clear employer and community engagement pipeline for Specialists to follow-up with and support stakeholders throughout the WBL outreach, posting, and placement process.
• Coordinate with Specialists to deliver AI training for employers and AI bootcamps for youth.
• Drive the adoption and tactical deployment of tools, processes, and resources (e.g., project templates, wage subsidy/funding for WBL, skills assessments for youth) developed or sourced by TalentED.
• Develop WBL opportunities that will be mutually beneficial to employers and youth by working with hiring managers within various SMEs and non-profits.
• Collaborate with TalentED Secretariat and stakeholders to host events and workshops for employers.
• Understand and lead the implementation of employer and community engagement practices that are inclusive and responsive to the needs of marginalized or underrepresented groups.

People Management

• Lead a team of specialists focused on employer and community engagement and support; ensure team members understand role expectations and are fully engaged.
• Set direction and vision for the Employer and Community Engagement team, assigning tasks, roles and responsibilities to direct reports.
• Communicate with team members regularly to assess workload and determine priorities for the team; amending project work on a continual basis and directing workflows.
• Provide guidance and mentorship to direct reports, supporting their personal development and growth, and conduct scheduled performance reviews.
• Ensure adequate training is provided to staff, and tools/resources are supporting workflow and quality output.
• Manage vendors working with Employer and Community Engagement team and oversee budget, contract deliverables, purchase orders, and invoices.