We are hiring for a Guest Services Supervisor to lead our front-of-house team at a world-class, high-rise luxury property known for exceptional service and elevated guest experiences. This is a fantastic opportunity for a hospitality professional with a passion for leadership, service excellence, and team development. The Guest Services Supervisor oversees the daily operations of the front desk, supports team performance, and ensures smooth coordination between departments to exceed guest expectations.

GUEST SERVICES SUPERVISOR QUALIFICATIONS:

• Minimum of 2 years of experience in a supervisory or leadership role in front office or guest services.
• Proven background in luxury or upscale hospitality preferred.
• Must be polished, professional, and well-versed in luxury service etiquette.
• Excellent communication and problem-solving skills.
• Proficient with property management systems (PMS); prior knowledge of OnQ or similar system a plus.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Availability to work flexible hours including nights, weekends, and holidays.

• Supervise and support front desk agents, valet staff, and bell services during daily shifts.
• Ensure efficient check-in/check-out procedures and provide resolution for guest concerns in a professional manner.
• Monitor guest satisfaction and coach team members on service standards and problem resolution.
• Coordinate with housekeeping and engineering to fulfill guest needs promptly.
• Handle VIP arrivals, special requests, and assist with training and on-boarding of new associates.
• Prepare reports, track guest feedback, and communicate with upper management to improve service delivery.
• Ensure compliance with hotel policies, safety standards, and grooming guidelines.