Job Summary:
The Sales Appointment Coordinator/Guest Relations at Budd Baer Automotive is responsible for providing exceptional customer service and building positive relationships with potential and existing customers. This individual will serve as the first point of contact for customers and will be responsible for scheduling and coordinating sales appointments, providing product information and assisting with any inquiries or concerns. The role is a full-time, individual contributor position.The role is located in Washington, Pennsylvania and reports to the Guest Relations Director.
Compensation & Benefits:
The compensation for this position ranges from $50,000 to $70,000 per year. Employees are eligible for health benefits, 401k, and paid time off.

Responsibilities:

• Act as the primary point of contact for all customer inquiries and concerns
• Schedule and coordinate sales appointments for the sales team
• Communicate product information, pricing, and promotions to customers
• Proactively reach out to potential customers to generate leads and appointments
• Respond promptly and professionally to all customer inquiries through various communication channels (phone, text and email)
• Build and maintain positive relationships with customers to promote loyalty and retention
• Work closely with the sales team to ensure a seamless and enjoyable customer experience
• Collect and update customer information in the CRM system
• Participate in team meetings and training sessions to improve customer service and sales skills
• Represent the company in a professional and friendly manner at all times

Requirements:

• High school diploma or equivalent; college degree preferred
• Minimum of 2 years of customer service experience
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong sales and persuasion skills
• Proficient computer skills
• Professional appearance and demeanor
• Ability to work flexible hours, including Saturdays and evenings
• Must have a valid driver’s license and clean driving record

EEOC Statement:
Budd Baer Automotive is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

• Act as the primary point of contact for all customer inquiries and concerns
• Schedule and coordinate sales appointments for the sales team
• Communicate product information, pricing, and promotions to customers
• Proactively reach out to potential customers to generate leads and appointments
• Respond promptly and professionally to all customer inquiries through various communication channels (phone, text and email)
• Build and maintain positive relationships with customers to promote loyalty and retention
• Work closely with the sales team to ensure a seamless and enjoyable customer experience
• Collect and update customer information in the CRM system
• Participate in team meetings and training sessions to improve customer service and sales skills
• Represent the company in a professional and friendly manner at all time