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Jobs Search
Start Date
Immediate
Expiry Date
28 Oct, 25
Salary
0.0
Posted On
29 Jul, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Other Industry
About this role
ABOUT THE ROLE
Reporting to the Service Desk Supervisor, you will provide high-quality first and second level IT support to meet the needs of our growing business, ensuring all Service Desk requests are handled in a polite, friendly and helpful manner. You will review, analyse and identify the nature and key causes of Service Desk queries with view to reducing overall volume.
Our Service Desk operates 8am - 6pm Monday - Friday and its team members work on a rotating 8-hour day shift.
The Service Desk also provides afterhours support, weekday evenings (6pm - 9pm) and weekends (9am - 5pm) which team members also work on an on-call basis via rotating shifts.
RESPONSIBILITIES
About this role