Business Unit: Business Administration Fulfilment
Salary Range: £23,500 - £27,000 per annum DOE + benefits
Location: Hybrid with occasional travel to Glasgow
Contract type: Permanent
Our Team
An exciting opportunity exists within our Business Administration Fulfilment team. Our Team support our Business customers by assisting them and relationship managers with lots of administrative tasks and requests, this could include but is not limited to ordering a debit card, account closures, changes to direct debit/standing order, updating contact details and the list goes on. If you’re looking for a role that ensures no two days are the same and can provide lots of variety in a fast paced work environment then this could be the role for you. We are looking for someone who is passionate about providing a best in class, tailored based service to our business customers while also supporting our Relationship Managers so they can deliver great customer experience.

What you’ll be doing

• Being point of contact for prospective and existing customers for a range of administrative tasks, providing a fantastic customer experience
• Providing professional and personable customer service at all times, taking ownership of queries and requests
• Contributing to the team’s overall business objectives
• Ensuring that service quality is of the highest order, developing measures to continually assess the service provided to clients
• Maintaining and demonstrating high degrees of data quality and accuracy
• Ensuring all policies, procedures and FCA banking regulations are adhered to at all times
• Working independently but also be a good team player, with a ‘’can do’’ attitude

We need you to have

• A genuine passion for customer service, and willingness to go the extra mile, to ensure a positive outcome
• Previous experience of building successful relationships both internally and externally via various communication methods
• Excellent organisational and administrative skills
• Good time management, ensuring all tasks are complete within required timescales
• A superb eye for detail to ensure the accurate and timely completion of tasks
• Knowledge of the Bank’s policies and procedures
• A High level of awareness of money laundering, risk assessment and risk management policies and procedures

It’s a bonus if you have but essential

• Experience within Business Banking
• Good knowledge of our business products and services

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there’s no waiting around, you’ll enjoy these benefits from day one.
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we’re the UK’s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we’ll need you to confirm you have the right to work in the UK.
If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification
Regime, it requires enhanced pre-employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks

• Being point of contact for prospective and existing customers for a range of administrative tasks, providing a fantastic customer experience
• Providing professional and personable customer service at all times, taking ownership of queries and requests
• Contributing to the team’s overall business objectives
• Ensuring that service quality is of the highest order, developing measures to continually assess the service provided to clients
• Maintaining and demonstrating high degrees of data quality and accuracy
• Ensuring all policies, procedures and FCA banking regulations are adhered to at all times
• Working independently but also be a good team player, with a ‘’can do’’ attitud