POSITION: Customer Relations Representative & Membership Coordinator
DEPARTMENT: Customer Relations & Membership
POSITION REPORTS TO: Associate Director, Membership and Customer Relations Manager
FLSA STATUS: Non-exempt
The New York City Bar Association (City Bar), founded in 1870, is a voluntary association of lawyers and law students. The City Bar’s mission is to equip and mobilize a diverse legal profession to practice with excellence, promote reform of the law, and uphold the rule of law and access to justice in support of a fair society and the public interest in our community, our nation, and throughout the world.

QUALIFICATIONS, SKILLS AND REQUIREMENTS

• Associates Degree or higher
• Minimum 2 years of experience in a customer service environment or membership organization
• Excellent interpersonal, communication, problem solving, and organizational skills are needed
• Excellent computer skills with knowledge of Microsoft Office. Experience with Freestone and/or iMIS a plus
• Excellent verbal and written skills are required
• Must be a reliable, high-performer in a fast-paced environment
• Must be able to maintain a flexible schedule
  Candidates must be authorized to work in the United States. We are not able to sponsor visas for this position.
  This position will have a hybrid work schedule and employee’s flexibility is required for the days scheduled to be in the office (generally 3 days each week). In-person attendance is required for certain events and meetings, with advance notice. The hybrid schedule is subject to review and revision based on departmental needs.
  The annualized salary for this role is in the $47,000 to $49,000 range based on a 35-hour work week, plus additional pay for hours worked over 35 each week. We provide a competitive benefits package including generous paid time off (vacation, personal, sick time, holidays including closing between Christmas and New Year’s day this year, day off for volunteer work, extra time off in summer), choice of medical plans (some offered at almost no charge to the employee), dental, vision, 401K, life insurance, commuter benefits program, Employee Assistance Program, short-term/long-term disability insurance, employee discounts, and more!
  To apply: Applications will be considered when received until a qualified candidate is hired.
  We actively seek a diverse applicant pool and encourage candidates of all backgrounds and unique experiences to apply, especially those candidates belonging to historically under-represented communities. We welcome diversity of all kinds. It is the policy of the Organization to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, age, national origin, alienage or citizenship status, gender (including gender identity), sexual orientation, disability, arrest or conviction record, pregnancy, credit history, salary history, caregiver status, marital status, partnership status, or status as a victim of domestic violence, stalking and sex offenses, religion, sex, genetic information, military status, unemployment status or any other characteristic as protected by law. With regard to the Americans with Disabilities Act and other related laws, the organization will endeavor to make reasonable accommodations for persons due to their religious beliefs, disability, pregnancy, childbirth or related medical condition or because the individual was a victim of domestic violence, sexual violence or stalking.
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Please refer the Job description for details