Excited to play a key admin role in our team? You’ll centralize information, review work orders, contact customers, and create invoices—all while keeping a sharp eye on detail and delivering top-notch service quickly. If you’re organized and ready to make an impact, this job is for you!

QUALIFICATIONS AND SUCCESS

• Bilingual (English / French) is required for the role
• Grade 12 or GED equivalent
• Valid driver’s licence.
• Experience in an administrative support function, including answering phones, providing customer service and problem-solving.
• Experience with purchase orders, invoicing, account reconciliations or other AP/AR functions and providing excellent customer service is an asset.
• Ability to work independently and without supervision in a fast-paced environment.
• Well-developed communication, interpersonal, project management and time management skills are a must.
• Excellent interpersonal and customer service skills.
• Contribute to an upbeat and safe atmosphere in the workplace.

KEY HIGHLIGHTS OF THIS ROLE

• Strong communication skills and a willingness to learn for enhanced customer interactions.
• Passion for the automotive industry to build rapport and promote product knowledge.
• Effective resolution of customer concerns to ensure satisfaction.
• Willingness to be cross trained for increased versatility and team contribution.

DAY TO DAY RESPONSIBILITIES

• Contact customers to fill in any missing mandatory information whenever necessary.
• Produce the invoices that will be sent to customers and accurately bill customers within 48 hours of work completed.
• Process payable invoices efficiently and accurately.
• Communicate with Service Technicians on work orders and work completed.
• Review Service Technician notes for additional information and ensure the work order reflects the Service Technician’s actual work.
• Work with a variety of software programs. e.g. Microsoft Office.
• Extensive office experience in national billing accounts.