FIND YOUR FIT AT DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.
Reports to: Store Manager and/or Co-Manager

WE LOVE WHAT WE DO

· Bring positive energy and enthusiasm.

WE OWN WHAT WE DO

· Give and receive feedback openly and embrace change as opportunities for growth.

BE EMPOWERED TO MEET THE CUSTOMER WHERE THEY ARE AND PERSONALIZE THEIR EXPERIENCE:

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
• Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Partner with Store Manager to create long-term strategic plans. Review and communicate action plan with the leadership team to ensure all tasks are completed throughout the day/week/month.

BE COMMITTED TO THE CUSTOMER HAVING A CONSISTENT POSITIVE EXPERIENCE:

• Improve metric-based goals by reviewing, understanding and clearly communicating daily/weekly/monthly progress. Able to communicate business trends to Store Manager/Market Leader.
• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
• Oversees processes related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.

REQUIRED SKILLS:

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

EXPERIENCE:

• Minimum 2 years management experience.
• Minimum high school graduate or equivalent.
• Some college preferred.
  Job Type: Full-time
  Pay: From $27.00 per hour

Benefits:

• Paid training

Work Location: In perso