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PSS - 3010 - Quality Assurance and Training Lead at Spire Healthcare Group plc
Cardiff, Wales, United Kingdom - Full Time
Skills Needed
Instructional Design, Sales Acumen, Communication, Analytical Thinking, Adaptability, Empathy And Emotional Intelligence, Collaboration, Leadership, Coaching And Mentoring, Curriculum Development, Performance Analysis, Compliance And Ethical Standards, Continuous Professional Development, Healthcare Knowledge, Training Delivery, Feedback Skills
Specialization
Candidates should have a minimum of 3 years' experience in a sales trainer or related role, preferably within healthcare. Strong communication skills and a background in adult education or learning and development are highly desirable.
Experience Required
Minimum 2 year(s)
Compliance Auditor at The Trade Centre Group Plc
Neath SA10 7DR, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Regional Sales Manager - US Remote - Gulf States (Houston, TX, New Orleans, at Dechra Pharmaceuticals PLC
Gulf, North Carolina, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Logistics Customs and Compliance Manager at Dechra Pharmaceuticals PLC
Northwich CW9 7UA, , United Kingdom - Full Time
Skills Needed
Software Systems, Trade Compliance, Customs Regulations, Analytical Skills, Excel, International Trade, Communication Skills, Sql, Power Bi, International Business
Specialization
Management or a related field
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Manufacturing Engineer at Spirent Communications PLC
Paignton, England, United Kingdom - Full Time
Skills Needed
Manufacturing Engineering, Solidworks, Autocad, Erp Systems, Lean Manufacturing, Six Sigma, Process Improvement, Data Analysis, Problem Solving, Root Cause Analysis, Technical Documentation, Project Management, Quality Assurance, Compliance, Collaboration, Innovation
Specialization
Candidates must have a Bachelor's degree in Mechanical, Electrical, Manufacturing Engineering, or a related discipline. Proficiency in manufacturing engineering tools and experience in Lean Manufacturing and Six Sigma methodologies are also required.
Experience Required
Minimum 2 year(s)
QC Analyst - Raw Materials (early shift) at Dechra Pharmaceuticals PLC
Skipton BD23 2RW, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Technology Consultant at Spirent Communications PLC
Bangalore, karnataka, India - Full Time
Skills Needed
Network Engineering, Automation, Python, Go, Bash, Ansible, Netmiko, Napalm, Restconf, Gnmi, Cisco Nso, Devops, Rest Apis, Linux, Cloud Computing, Test Automation
Specialization
Bachelor’s degree in Computer Science, Electrical Engineering, or related field with 5+ years of experience in network engineering or automation. Strong programming/scripting skills in Python, Go, or Bash, along with experience in network automation tools and understanding of networking protocols are essential.
Experience Required
Minimum 5 year(s)
Senior Electronics Technician II at Spirent Communications PLC
Holmdel Township, New Jersey, United States - Full Time
Skills Needed
Electronics, Rf Circuits, Testing, Troubleshooting, Calibration, Assembly, Soldering, Communication Skills, Microsoft Word, Microsoft Excel, Test Equipment, Signal Generators, Spectrum Analyzers, Network Analyzers, Vector Analyzers, Rf Probes
Specialization
Candidates must have an associate degree or technical diploma in Electronics and a minimum of 4 years of related experience. Familiarity with RF test equipment and good communication skills are essential.
Experience Required
Minimum 5 year(s)
Software Placement Student at Spirent Communications PLC
Paignton, England, United Kingdom - Full Time
Skills Needed
Programming, C, C++, Python, C#, Java, Processor Technology, Source Control, Git, Svn, Software Ides, Visual Studio, Eclipse, Linux, Embedded Programming, Gps Systems
Specialization
You should have completed the 1st and 2nd year of a relevant Engineering degree course. Experience or interest in programming languages and processor technology is essential.
Maintenance Tech at IMI Plc - Legacy Precision
University Park, Illinois, United States - Full Time
Skills Needed
Troubleshooting, Mechanical Skills, Electrical Skills, Cnc Equipment, Robotics, Control Systems, Programming, Calibration, Preventive Maintenance, Hydraulic Systems, Pneumatic Systems, Communication, Inventory Management, Safety Audits, Problem Solving, Team Collaboration
Specialization
Candidates must have a certification in industrial maintenance or equivalent training along with five years of industrial maintenance experience. A high school diploma or equivalent is also required, along with strong troubleshooting and programming skills.
Experience Required
Minimum 5 year(s)
Packing Line Lead- Steriles (earlies) at Dechra Pharmaceuticals PLC
Skipton BD23 2RW, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Manufacturing Technician (Earlies) at Dechra Pharmaceuticals PLC
Skipton BD23 2RW, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Bank Pharmacy Technician at Spire Healthcare Group plc
Cambridge, England, United Kingdom - Full Time
Skills Needed
Pharmacy Services, Stock Control, Communication Skills, Team Player, Administrative Support, Procurement, Cost Efficiency
Specialization
An NVQ Level 3 Pharmacy service or equivalent is required. Experience in a hospital environment is desirable, but community experience is also considered.
Packer (earlies) at Dechra Pharmaceuticals PLC
Skipton BD23 2RW, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Bank Specialist Radiographer - Mammo at Spire Healthcare Group plc
Cardiff, Wales, United Kingdom - Full Time
Skills Needed
Mammography, Radiography, Patient Care, Communication Skills, Interpersonal Skills, Clinical Excellence, Professional Development, Team Collaboration, Safety Standards, Diagnostic Services
Specialization
Candidates must have HCPC registration and UK Mammography Accreditation. A minimum of 4 years’ experience in Radiography with a focus on Mammography is required.
Experience Required
Minimum 5 year(s)
Part Qualified Management Accountant at The Trade Centre Group Plc
Neath SA10 7DR, , United Kingdom - Full Time
Skills Needed
Flexible Approach
Qualification
Graduate
Technical Support Engineer at Dechra Pharmaceuticals PLC
Somersby NSW 2250, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Demand Planner at Dechra Pharmaceuticals PLC
Northwich CW9 7UA, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
HR Business Partner - Maternity Cover - 12 Months at Dechra Pharmaceuticals PLC
Skipton, England, United Kingdom - Full Time
Skills Needed
Foresight, Consideration
Qualification
Graduate
Packing Operative - Steriles (lates) at Dechra Pharmaceuticals PLC
Skipton BD23 2RW, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
PSS - 3010 - Quality Assurance and Training Lead at Spire Healthcare Group plc
Cardiff, Wales, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Instructional Design, Sales Acumen, Communication, Analytical Thinking, Adaptability, Empathy and Emotional Intelligence, Collaboration, Leadership, Coaching and Mentoring, Curriculum Development, Performance Analysis, Compliance and Ethical Standards, Continuous Professional Development, Healthcare Knowledge, Training Delivery, Feedback Skills

Industry

Hospitals and Health Care

Description
The Sales Excellence Trainer for our Patient Support Centres plays a vital role in driving the performance and development of our sales agents. As one of a small network across the UK the individual is responsible for designing, implementing, and delivering comprehensive sales training programmes tailored to the unique needs and regulatory requirements of the UK Private healthcare sector. Through a blend of classroom, on-the-job coaching, and continuous performance evaluation, the Sales Excellence Trainer ensures that our teams are equipped to foster patient focussed and empathetic solutions to prospective patients enabling us meet both customer experience and sales targets. You will also be a key support to support team managers and leads to develop their skills. Key Responsibilities Develop and deliver training programmes using the Spire wide training process to support induction and ongoing development Continuously develop and design engaging training materials, presentations, and online modules to support consistency of delivery and compliance to process Facilitate onboarding for new hires to ensure foundational understanding of healthcare products, compliance and systems. Conduct regular refresher sessions to keep staff abreast of product updates, sales techniques, and healthcare regulations. Coaching and Mentoring Provide one-on-one and group coaching sessions to address performance gaps and nurture high-potential agents. Observe live or recorded calls to offer actionable feedback and help agents refine their communication and sales skills. Support agents in understanding customer needs, handling objections, and closing sales while upholding ethical standards. Curriculum Development and Assessment Collaborate with subject matter experts to develop training content aligned with healthcare industry regulations and company objectives. Update training materials in response to changes in products, services, legislation, or best practice. Design assessments and certifications to measure agents’ knowledge retention and skill proficiency. Performance Analysis Analyse sales and quality metrics to identify trends, training needs, and opportunities for improvement. Deliver reports and recommendations to management regarding agent performance and training outcomes. Monitor the impact of training initiatives on sales success and customer satisfaction. Compliance and Ethical Standards Instil a robust understanding of relevant healthcare regulations, such as GDPR, HIPAA, and local data protection laws. Ensure all training supports compliance with ethical sales practices and patient confidentiality requirements. Act as a resource for agents on compliance or ethical queries related to sales activities. Collaboration and Communication Work closely with sales management, quality assurance, HR, and compliance teams to identify training gaps and align strategies. Communicate effectively with a diverse workforce and foster a culture of continuous improvement. Participate in team meetings, calibration sessions, and strategic planning initiatives. Continuous Professional Development Stay informed about developments in healthcare sales, contact centre technology, and adult learning methodologies. Attend industry seminars, workshops, and webinars to enhance personal expertise and inject innovation into training programmes. Qualifications and Experience Minimum of 3 years’ experience in a sales trainer, sales manager or sales enablement role, ideally within a healthcare, contact centre, or regulated environment. Background in sales, customer service, or healthcare administration preferred Certification or formal training in adult education, learning and development, or a related field is highly desirable. Proven ability to design and deliver training to multi-disciplinary teams in a dynamic, fast-paced setting. Strong understanding of healthcare products and services, and relevant compliance requirements (e.g., medical device, pharmaceutical, insurance, or patient support sectors) Exceptional communication, presentation, and facilitation skills. Proficiency with Learning Management Systems (LMS) and Microsoft Office Suite. Ability to analyse performance data and apply insights to training strategy Demonstrated coaching and feedback skills and experience Commitment to ethical standards and confidentiality Key Competencies Instructional Design: Ability to create clear, engaging, and effective training content. Sales Acumen: Understanding of sales cycles, techniques, and metrics within the healthcare context. Familiarity and competence with digital workflow systems such as CRM systems (SAP C4C/Microsoft Dynamics) Communication: Excellent verbal and written communication skills, with the capacity to simplify complex information. Analytical Thinking: Skill in interpreting data and using insights to drive training effectiveness. Adaptability: Comfort with change and ability to modify training approaches as required by business or regulatory shifts. Empathy and Emotional Intelligence: Recognise and respond to the unique needs and pressures of contact centre agents working in healthcare. Collaboration: Willingness to partner with cross-functional teams and contribute to shared objectives. Leadership: Motivate, inspire, and influence others to strive for excellence. Working Environment Based within a modern and busy Patient support centre environment, with potential for occasional hybrid working arrangements. Engagement with a diverse workforce, including agents, supervisors, product specialists, patients and healthcare professionals. Opportunities for career progression into training management, learning and development, or operational leadership roles Access to continuous learning and personal development resources Exposure to evolving healthcare products, patient support services, and digital sales tools Performance Metrics Improvement in sales performance and conversion rates among trained agents. Quality assurance scores and compliance with regulatory standards. Agent engagement and feedback on the effectiveness of training programmes. Reduction in knowledge gaps and frequency of compliance breaches. Achievement of training delivery targets and timely updates of learning content. This Sales Trainer role is an opportunity to make a vital contribution to patient care and organisational growth by empowering others to achieve their best. If you are committed to excellence, motivated by continuous learning, and passionate about healthcare, we encourage you to join our team.
Responsibilities
The Sales Excellence Trainer is responsible for designing, implementing, and delivering sales training programs tailored to the UK Private healthcare sector. This role includes coaching agents, developing training materials, and ensuring compliance with healthcare regulations.
PSS - 3010 - Quality Assurance and Training Lead at Spire Healthcare Group plc
Cardiff, Wales, United Kingdom - Full Time
Skills Needed
Instructional Design, Sales Acumen, Communication, Analytical Thinking, Adaptability, Empathy And Emotional Intelligence, Collaboration, Leadership, Coaching And Mentoring, Curriculum Development, Performance Analysis, Compliance And Ethical Standards, Continuous Professional Development, Healthcare Knowledge, Training Delivery, Feedback Skills
Specialization
Candidates should have a minimum of 3 years' experience in a sales trainer or related role, preferably within healthcare. Strong communication skills and a background in adult education or learning and development are highly desirable.
Experience Required
Minimum 2 year(s)
Compliance Auditor at The Trade Centre Group Plc
Neath SA10 7DR, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Regional Sales Manager - US Remote - Gulf States (Houston, TX, New Orleans, at Dechra Pharmaceuticals PLC
Gulf, North Carolina, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Logistics Customs and Compliance Manager at Dechra Pharmaceuticals PLC
Northwich CW9 7UA, , United Kingdom - Full Time
Skills Needed
Software Systems, Trade Compliance, Customs Regulations, Analytical Skills, Excel, International Trade, Communication Skills, Sql, Power Bi, International Business
Specialization
Management or a related field
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Manufacturing Engineer at Spirent Communications PLC
Paignton, England, United Kingdom - Full Time
Skills Needed
Manufacturing Engineering, Solidworks, Autocad, Erp Systems, Lean Manufacturing, Six Sigma, Process Improvement, Data Analysis, Problem Solving, Root Cause Analysis, Technical Documentation, Project Management, Quality Assurance, Compliance, Collaboration, Innovation
Specialization
Candidates must have a Bachelor's degree in Mechanical, Electrical, Manufacturing Engineering, or a related discipline. Proficiency in manufacturing engineering tools and experience in Lean Manufacturing and Six Sigma methodologies are also required.
Experience Required
Minimum 2 year(s)
QC Analyst - Raw Materials (early shift) at Dechra Pharmaceuticals PLC
Skipton BD23 2RW, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Technology Consultant at Spirent Communications PLC
Bangalore, karnataka, India - Full Time
Skills Needed
Network Engineering, Automation, Python, Go, Bash, Ansible, Netmiko, Napalm, Restconf, Gnmi, Cisco Nso, Devops, Rest Apis, Linux, Cloud Computing, Test Automation
Specialization
Bachelor’s degree in Computer Science, Electrical Engineering, or related field with 5+ years of experience in network engineering or automation. Strong programming/scripting skills in Python, Go, or Bash, along with experience in network automation tools and understanding of networking protocols are essential.
Experience Required
Minimum 5 year(s)
Senior Electronics Technician II at Spirent Communications PLC
Holmdel Township, New Jersey, United States - Full Time
Skills Needed
Electronics, Rf Circuits, Testing, Troubleshooting, Calibration, Assembly, Soldering, Communication Skills, Microsoft Word, Microsoft Excel, Test Equipment, Signal Generators, Spectrum Analyzers, Network Analyzers, Vector Analyzers, Rf Probes
Specialization
Candidates must have an associate degree or technical diploma in Electronics and a minimum of 4 years of related experience. Familiarity with RF test equipment and good communication skills are essential.
Experience Required
Minimum 5 year(s)
Software Placement Student at Spirent Communications PLC
Paignton, England, United Kingdom - Full Time
Skills Needed
Programming, C, C++, Python, C#, Java, Processor Technology, Source Control, Git, Svn, Software Ides, Visual Studio, Eclipse, Linux, Embedded Programming, Gps Systems
Specialization
You should have completed the 1st and 2nd year of a relevant Engineering degree course. Experience or interest in programming languages and processor technology is essential.
Maintenance Tech at IMI Plc - Legacy Precision
University Park, Illinois, United States - Full Time
Skills Needed
Troubleshooting, Mechanical Skills, Electrical Skills, Cnc Equipment, Robotics, Control Systems, Programming, Calibration, Preventive Maintenance, Hydraulic Systems, Pneumatic Systems, Communication, Inventory Management, Safety Audits, Problem Solving, Team Collaboration
Specialization
Candidates must have a certification in industrial maintenance or equivalent training along with five years of industrial maintenance experience. A high school diploma or equivalent is also required, along with strong troubleshooting and programming skills.
Experience Required
Minimum 5 year(s)
Packing Line Lead- Steriles (earlies) at Dechra Pharmaceuticals PLC
Skipton BD23 2RW, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Manufacturing Technician (Earlies) at Dechra Pharmaceuticals PLC
Skipton BD23 2RW, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Bank Pharmacy Technician at Spire Healthcare Group plc
Cambridge, England, United Kingdom - Full Time
Skills Needed
Pharmacy Services, Stock Control, Communication Skills, Team Player, Administrative Support, Procurement, Cost Efficiency
Specialization
An NVQ Level 3 Pharmacy service or equivalent is required. Experience in a hospital environment is desirable, but community experience is also considered.
Packer (earlies) at Dechra Pharmaceuticals PLC
Skipton BD23 2RW, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Bank Specialist Radiographer - Mammo at Spire Healthcare Group plc
Cardiff, Wales, United Kingdom - Full Time
Skills Needed
Mammography, Radiography, Patient Care, Communication Skills, Interpersonal Skills, Clinical Excellence, Professional Development, Team Collaboration, Safety Standards, Diagnostic Services
Specialization
Candidates must have HCPC registration and UK Mammography Accreditation. A minimum of 4 years’ experience in Radiography with a focus on Mammography is required.
Experience Required
Minimum 5 year(s)
Part Qualified Management Accountant at The Trade Centre Group Plc
Neath SA10 7DR, , United Kingdom - Full Time
Skills Needed
Flexible Approach
Qualification
Graduate
Technical Support Engineer at Dechra Pharmaceuticals PLC
Somersby NSW 2250, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Demand Planner at Dechra Pharmaceuticals PLC
Northwich CW9 7UA, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
HR Business Partner - Maternity Cover - 12 Months at Dechra Pharmaceuticals PLC
Skipton, England, United Kingdom - Full Time
Skills Needed
Foresight, Consideration
Qualification
Graduate
Packing Operative - Steriles (lates) at Dechra Pharmaceuticals PLC
Skipton BD23 2RW, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate