Description:
Job Summary
We’re looking for our next bold leader – a Solution Engineer (Pre-Sales) – to join our quest to provide market-transforming solutions for businesses, care teams and consumers to interactively manage health and care.
At Medecision, you’ll have the chance to work with people that have incredible intellect, who are hard-wired for problem-solving. You’ll also know that you’re making a real difference, and not just in some abstract, corporate-mission-statement kind of way. We’re working with companies that touch millions of lives every day, maybe even saving a few along the way. Each person contributes uniquely to our mission and our ability to raise the level of experience we provide to all our customers and colleagues. The role of Solution Engineer is no different, and in fact, plays a key role in our journey to innovate solutions that solve real problems for our clients.
What We’re Looking For
To be successful at Medecision the Solution Engineer will understand what a customer centric organization entails and be able to infuse that ideology in your contributions. On any given day you will act as the technical expert that bridges the gap between sales, technology and understanding customer needs. You will work closely with sales, engineering and marketing to turn complex technical ideas into understandable and attractive solutions for our customers. This collaboration will include drafting and delivering presentations, demonstrating the features of the Aerial solution and creating customized software solutions for the customer.
The Solution Engineer must have a strong desire to demonstrate their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and successfully demonstrate the solutions that address these requirements and provide business value.
This role requires an in-depth knowledge of our software and hardware systems, a passion for sales and high-level customer communication skills. Ultimately, a top-notch solution engineer drives sales by creating specialized business solutions, tailor-made to the customer’s needs.
Location: Remote (US based only)
Requirements:
Duties and Responsibilities
A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts. This role focuses on partnering with clients and collaborating with internal team members and customer contacts to drive consensus on multi-product technology solutions across the various Medecision product lines.
Solutions Engineers work on a wide array of assignments including business development, operations and IT strategies, as well as sales product demonstrations. This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance.
“Solutioning” is fundamental to this role. It is important to realize that a component of the responsibilities will include assisting the customer, Account Executive and Customer Success team with the discovery, analysis and ultimately the recommendation of strategic solutions for the customer by delivering transformational pitches based in live product demonstrations to validate.

REQUIRED SOFT SKILLS:

Communication skills: Articulating complex technical concepts in an understandable way to clients and stakeholders
Client relations: Building and maintaining strong relationships, understanding client needs, and providing tailored solutions
Adaptability: Adjusting to new challenges and changes in technology or project requirements swiftly

REQUIRED HARD SKILLS

Technical Proficiency: Strong understanding of relevant technologies, including software, hardware, and cloud platforms
Problem-Solving: Analytical thinking to identify customer needs and design effective solutions
Systems analysis: Evaluating and integrating complex system components to develop cohesive and efficient technological solutions
Follow and comply with all security policies and procedures established by the organization, including adherence to HIPAA and HITRUST regulations

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in a solutions engineering or technical sales role, preferably within the Healthtech software industry.
• Strong understanding of software development processes and methodologies.
• Direct experience with working with prospects, uncovering problems to be solved and demonstrating product capabilities to match needs
• Demonstrated ability to design and implement solutions that solve customer challenges.
• High-level experience with cloud technologies and platforms (e.g., AWS, Azure, Google Cloud).
• Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Working knowledge with AI (such as ChatGPT, Gemini) and data analysis tools for day-to-day research and part of daily task completion
• Background in data analytics or business intelligence solutions.
• Knowledge of DevOps practices and tools, including CI/CD pipelines.
• Strong knowledge and ability to describe systems integration, APIs, and data workflows.
• Certification in relevant cloud technologies (e.g., GCP Associate Cloud Engineer, GCP Professional Cloud Architect, or GCP Professional Cloud DevOps, etc.) is highly desirable.

Please refer the Job description for details