JOB OVERVIEW

We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage front desk operations efficiently. This role is crucial in creating a welcoming atmosphere for guests and ensuring their needs are met throughout their stay.

SKILLS

• Strong background in hospitality is preferred.
• Excellent customer service skills with a focus on guest relations.
• Familiarity with front desk operations and procedures in a resort or hotel setting is advantageous.
• Proficient in using multi-line phone systems with effective phone etiquette.
• Strong communication skills, both verbal and written, to interact with guests and team members effectively. Join us as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
  Job Type: Part-time
  Pay: $17.85 per hour
  Expected hours: 24 – 32 per week

Application question(s):

• Are you available weekends?

Experience:

• Customer service: 3 years (required)

Language:

• English (preferred)

Work Location: In perso

• Greet guests upon arrival with a warm and professional demeanor.
• Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
• Handle reservations, cancellations, and modifications accurately using the hotel management system.
• Provide information about hotel amenities, local attractions, and services available to guests.
• Address guest inquiries and resolve any issues or complaints promptly to enhance their experience.
• Maintain accurate records of guest information and transactions.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
• Utilize multi-line phone systems to manage incoming calls effectively while maintaining phone etiquette.