Virtual/Retail Coordinator (2nd shift)
Job Title: Virtual Retail Coordinator
Location: Pittsburgh - Whitehall area
Schedule: 2pm-10pm / Full-Time / Weekends required
Pay: $16.75 per hour

POSITION SUMMARY:

You will provide support to those who make the world safer and protect customer interests. This is an important role in a rewarding industry, in which you will act as the first line of defense when others in the world are in need to security or help. We provide all training necessary to perform this role, including certification as a Remote Security Officer.
St. Moritz Security Services, Inc. has an immediate career opportunity for overnight Central Station Monitors. This high-volume, in and out bound communications center position provides support for alarm monitoring and access control calls received within the Security Operations Center (SOC).

Job Responsibilities:

• Display high proficiency in written and verbal communication
• Answer all incoming customer alarms while providing excellent customer service to each customer, which can include calls to customers, police & fire authorities using professional telephone etiquette
• Attention to detail
• Organizational skills, including the ability to efficiently switch between tasks
• Demonstrate computer skills to navigate multiple software applications
• Punctuality and attendance is crucial. Applicants must be reliable and have flexible scheduling availability for weekends, holidays, or extended hours if needed
• Ability to assess and evaluate opportunities for problem-solving
• Be able to understand the company’s capabilities and services for assisting and educating clients
• Work with internal teams in order to identify potential issues and/or related opportunities

Qualifications:

• High School Diploma or equivalent required
• 1-2 years Data entry required
• Experience with a multi-line phone or soft phone use required
• 1-3 years of customer service preferred
• Minimum 1 year high volume call center or 911 communications preferred
• Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus.
• Our Customer Service Reps provide Guardian customers with a positive experience by efficiently processing calls relating to security products, alarm monitoring services, home automation, associated billing, account inquiries and retention scenarios
• Customer Service Reps provide tier one level technical support, engage and partner with technical support specialists to resolve advanced issues or schedule technician home visits
• Build excellent client relationships by placing proactive calls to ensure installations and service calls where satisfactory and met expectations
• Present, promote and upsell products/services to existing and prospective customers

• Display high proficiency in written and verbal communication
• Answer all incoming customer alarms while providing excellent customer service to each customer, which can include calls to customers, police & fire authorities using professional telephone etiquette
• Attention to detail
• Organizational skills, including the ability to efficiently switch between tasks
• Demonstrate computer skills to navigate multiple software applications
• Punctuality and attendance is crucial. Applicants must be reliable and have flexible scheduling availability for weekends, holidays, or extended hours if needed
• Ability to assess and evaluate opportunities for problem-solving
• Be able to understand the company’s capabilities and services for assisting and educating clients
• Work with internal teams in order to identify potential issues and/or related opportunitie