DEFINITION

Under the general direction of the Superintendent or Superintendent designee, the Director of Information Technology has responsibility for managing, directing, supervising, coordinating, and evaluating the functions of the Technology department for the District. This position provides leadership and direction for the planning, development, and implementation of computers, computing devices, mobile devices, applications, Cloud-based applications and resources, and network infrastructure which meet the operational and educational needs of the District and enable the use of technology to maximum advantage. This position provides leadership and direction to the Executive Cabinet and the Management Team on computer, network, and cloud-based services, internal and external communications, including personnel, facilities, materials equipment, and operation of centralized services that support the general goals of the District and perform related duties as required.

QUALIFICATIONS

Knowledge Of

• Concepts and techniques of project management
• Management concepts and techniques
• Concepts of managing and supporting Microsoft Active Directory, Office 365, Azure, and Google Workspace (Suite\Apps for Education)
• Standards of wiring including twisted-pair, coaxial, and fiber-optic deployment
• LAN/WAN technologies; including, TCP/IP, Quality of Service (QoS), wireless LANs, Cisco IOS, VLAN, and network and subnet routing
• Concepts of managing and supporting WLAN and Wi-Fi for a large network
• Concepts of Voice Over IP (VoIP) Networks and related security principles
• Concepts of Firewall and Filtering security concepts and applications specific to policies, access control, TCP/UDP controls and policies, intrusion and threat detection, network monitoring, SSL configuration and management, and radius configuration and management
• Microsoft Messaging systems such as Microsoft Exchange, Office 365, and Google Workspace
• Using and managing mobile device management platforms (MDM): Airwatch, JAMF, Google, and\or Microsoft Intune
• Communications software such as VOIP, team chat, bells/clock over IP, terminal emulators, email, and web browser clients for multiple platforms
• Standard operating systems for various computer, server, and switch platforms such as Apple iOS, MacOS, Microsoft Windows, Android, Chrome, Linux, Windows Server, and Networking OS
• Concepts of managing and supporting SQL servers
• Concepts of managing and supporting SAN Storage and backup systems
• Concepts of Virtual Servers (Hyper-V and VMWare)
• System and network level support and management of infrastructure backup and recovery, and patch management
• Standard diagnostic and general utilities for Apple and Intel-based computers
• Configuration, implementation, installation, maintenance, troubleshooting, and/or repair of network communication equipment including wireless access points, computers, peripherals, A/V systems, and mobile devices
• Proper methods, materials, tools, and equipment used in the computer and networking infrastructure and cabling equipment repair
• Computer repair principles, practices, and techniques
• Appropriate safety precautions and procedures
• Managing and supporting IT or Maintenance work order systems
• Manage and support the Aeries Student Information System

• Installs, manages, and configures server and network hardware
• Configures server operating systems and standard server applications to current District standards
• Installs additional applications as needed
• Monitors and maintains the health of District technology systems which includes updates to operating systems, security, applications, hardware, and firmware
• Troubleshoots server and application issues and performs repairs as needed
• Uses available tools to monitor and analyze current systems’ status
• Coordinates vendor installations, repairs, and maintenance of District technology systems
• Provides administration and support of server-based hardware and software including, but not limited to, communication, security, school site curriculum, access level support, permissions for end users, and District enterprise applications
• Performs and troubleshoots issues with everyday tasks related to the administration and support of directory services objects including user and computer accounts, group maintenance, and policies
• Assists staff and faculty with technology problems in offices and classrooms
• Provides tier 2 and tier 3 support to School Sites, Students, Parents, and District staff
• Follow standard Help Desk operating procedures, accurately log all Help Desk contacts using the Help Desk system, and document resolutions for future reference