Toronto, CA-ON
Position Type
Full time
Requisition ID
30531
Level of Education
High School/Equivalent
Years of Experience
1+ to 2 Years

ABOUT EXELA

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela’s software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.
Job Description

QUALIFICATIONS:

• 1 or more years of experience in a similar role, preferably in a client services or operations environment, with demonstrated ability to work alone.
• Proven track record of successfully being part of a team to achieve performance goals and deliver high-quality services to clients.
• Excellent communication skills in English, both verbal and written, with the ability to articulate ideas clearly, influence others, and build rapport with clients and team members.
• Ability to thrive in a fast-paced, dynamic environment, prioritize competing demands, and adapt to changing priorities or business needs.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience with online shipping services.
• Knowledge of industry regulations, standards, and best practices related to core services, with a commitment to compliance and quality assurance.
  “The pay range for this position starts at $17.20; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”
  Disclaimer:
  Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

ABOUT THE ROLE:

As a team member Shipping Services, you will help coordinate the day-to-day operations, responsible for delivering services to our clients. You will play a key role in ensuring the smooth functioning of operations, and maintaining high-quality service delivery. This position requires some leadership skills, excellent communication abilities, and a proactive approach to problem-solving.

ESSENTIAL JOB RESPONSIBILITIES:

• Follow workflows and prioritize tasks to ensure timely completion of assignments and adherence to service level agreements (SLAs) and deadlines.
• Contribute to performance metrics, including productivity, quality, and customer satisfaction, and take corrective action as needed to address any performance issues or gaps.
• Collaborate with other departments or teams to coordinate cross-functional initiatives, resolve service-related issues, and implement process improvements to enhance efficiency and effectiveness.
• Contribute to a positive and collaborative work environment, promoting teamwork, open communication, and a customer-centric mindset.
• Ensure compliance with company policies, procedures, and regulatory requirements, and uphold ethical standards and confidentiality in handling sensitive client information.
• Perform daily shipping and receiving and mailroom activities as prime function of role.
• Occasional reception coverage at local client locations as needed.