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(fluent German & English) Technical Support Consultant (remotely) at SupportYourApp
Valletta, South Eastern Region, Malta - Full Time
Skills Needed
Customer Support, Technical Support, Problem Solving, Troubleshooting, Attention To Detail, Crm Systems, Product Knowledge, Communication
Specialization
Excellent German and English skills are a must, along with 1-2 years of experience in customer support. Strong problem-solving skills and familiarity with CRM systems are also required.
Systems Engineer at Betsson Group
, , Malta - Full Time
Skills Needed
Infrastructure, Cloud Services, Virtualization Technologies, Monitoring Technologies, Microsoft Active Directory, Office 365, Sccm, Ms Sql, System Backups, Scripting Skills, Automation, Security, Configuration Management, Version Management, Vendor Certifications
Specialization
Candidates must have experience with traditional on-prem infrastructure and knowledge of various technologies including virtualization and cloud services. A service mindset and willingness to support colleagues are essential, along with preferred qualifications in education and certifications.
Experience Required
Minimum 2 year(s)
Product Experimentation Lead at Betsson Group
, , Malta - Full Time
Skills Needed
Product Experimentation, Cro, Product Analytics, A/B Testing, Multivariate Testing, Statistical Acumen, Cross Functional Collaboration, Data Visualization, Business Intelligence, Operational Intelligence, Testing Platforms, Analytics Tools, User Insight, Test Design, Post Test Analysis, Experimentation Governance
Specialization
Candidates should have over 5 years of experience in product experimentation or related fields, with hands-on experience in A/B testing and analytics tools. Strong statistical knowledge and the ability to communicate insights effectively are essential.
Experience Required
Minimum 5 year(s)
Customer Service Specialist (m/f/x) - German Speaking at Tipico
Saint Julian's, Central Region, Malta - Full Time
Skills Needed
Customer Service, German Language, English Language, Project Management, Process Optimization, Training, Communication, Collaboration, Attention To Detail, Automation Tools, Ai Driven Systems, Salesforce, Jira, Data Analysis, Reporting Tools
Specialization
Candidates should have relevant experience in customer service, ideally in the iGaming industry, and possess fluent German and English language skills. Project management experience and familiarity with automation tools are also important.
Experience Required
Minimum 2 year(s)
HR Generalist at Betsson Group
, , Malta - Full Time
Skills Needed
Hr Queries, Maltese Employment Law, Employee Lifecycle, Employee Relations, Conflict Resolution, Performance Management, Relationship Building, Process Improvement, Proactive Thinking, Collaboration, Innovation, Dynamic Environment, High Volume, Guidance, Support, Problem Solving
Specialization
The role requires someone who thrives in a fast-paced environment and enjoys building relationships with managers. A proactive approach to improving processes and supporting employees is essential.
Experience Required
Minimum 2 year(s)
Interne Revision und Risikomanager (m/w/d) - deutschsprachig at Tipico
Saint Julian's, Central Region, Malta - Full Time
Skills Needed
Internal Audit, Risk Management, Stakeholder Management, Analytical Skills, Communication Skills, Negotiation Skills, Conflict Resolution, Data Analysis, Governance, Quality Standards, Financial Understanding, Management Systems, Process Improvement, Igaming Knowledge, E Commerce Knowledge, Attention To Detail
Specialization
Candidates should have a Bachelor or Master’s degree in Business or a related field, along with at least 5 years of experience in internal audit or risk management. Fluency in German and excellent English skills are required, along with strong analytical and stakeholder management abilities.
Experience Required
Minimum 5 year(s)
Player Management - DevOps Engineer at Betsson Group
, , Malta - Full Time
Skills Needed
Ci/Cd Pipelines, Github Actions, Teamcity, Octopus, Kubernetes, Terraform, Iac, Prometheus, Grafana, Elk, Automation, Troubleshooting, Security, Cloud Costs, Monitoring, Incident Response
Specialization
The role requires experience in building CI/CD pipelines and managing containerized applications. A strong understanding of IaC principles and enhancing system observability is essential.
Experience Required
Minimum 2 year(s)
Technical Compliance Specialist at Evolution
Saint Julian's, Central Region, Malta - Full Time
Skills Needed
Technical Compliance, Project Management, Igaming, Regulatory Compliance, Communication, Research, Technical Requirements, Product Certification, Database Management, Stakeholder Engagement, Microsoft Office, Audit Processes, Jira, Confluence, Iso 27001, Cisa
Specialization
Candidates should have a relevant university degree or industry experience, along with an understanding of the iGaming business framework. Experience in technical compliance, project management, and using Microsoft Office is also required.
Experience Required
Minimum 2 year(s)
Senior Motion Graphic Artist at Evolution
Saint Julian's, Central Region, Malta - Full Time
Skills Needed
Motion Graphic Design, Adobe Creative Suite, After Effects, Premiere Pro, Audition, Photoshop, Illustrator, 3d Animation, Figma, Video Editing, Sound Editing, Html5 Banners, Animation, Graphic Design, Team Management, Attention To Detail
Specialization
Candidates should have a degree in Motion Graphic Design or a related field and at least 4 years of experience in motion graphic design. Advanced skills in Adobe Creative Suite and a strong attention to detail are essential.
Experience Required
Minimum 5 year(s)
Motion Graphic Artist at Evolution
Saint Julian's, Central Region, Malta - Full Time
Skills Needed
Motion Graphic Design, Adobe Creative Suite, After Effects, Premiere Pro, Audition, Photoshop, Illustrator, 3d Animation, Figma, Video Editing, Sound Editing, Html5 Banners, Graphic Design, Animation, Multi Tasking, Attention To Detail
Specialization
Candidates should have a degree in Motion Graphic Design or a related field and at least 3 years of experience in Motion Graphic Design. Proficiency in the Adobe Creative Suite and a strong attention to detail are essential.
Experience Required
Minimum 2 year(s)
Senior QA Automation Engineer at HomeBuddy
, , Malta - Full Time
Skills Needed
Javascript, Playwright, Testing Methodologies, Test Design, Qa Best Practices, Ci/Cd Integration, Docker, Kubernetes, Analytical Skills, Communication Skills, Leadership Skills
Specialization
Solid programming skills in JavaScript and proven experience with the Playwright automation framework are essential. Strong knowledge of testing methodologies and hands-on experience with CI/CD integration are also required.
Experience Required
Minimum 5 year(s)
Money Laundering Reporting Officer, Malta at Gemini
Sliema, Central Region, Malta - Full Time
Skills Needed
Money Laundering Regulations, Financial Crime, Aml/Ctf, Sanctions, Anti Bribery, Compliance Culture, Risk Assessment, Internal Audits, Communication Skills, Organizational Skills, Collaboration, Detail Oriented, Flexibility, Training Delivery, Regulatory Requirements, Change Management
Specialization
Candidates should have a BA/BSc/LLB degree or equivalent and a minimum of 8 years of experience in the financial services industry, with a focus on AML/CTF compliance. Previous experience as an MLRO and familiarity with the crypto or FinTech sectors are preferred.
Experience Required
Minimum 10 year(s)
Agent Reservations (m/w/d) at Ruby GmbH
Saint Julian's, Central Region, Malta - Full Time
Skills Needed
Reservation Management, Customer Service, Communication, Analytical Thinking, Attention To Detail, Ms Office, Reservation Systems, German Language, English Language
Specialization
You should have some experience in a similar position, such as at the front office or in reservations. Strong communication skills, analytical thinking, and a proactive approach are essential for this role.
Korean speaking Team Manager at Evolution
Birkirkara, Central Region, Malta - Full Time
Skills Needed
Strong Communication, Proficiency In Korean, Leadership Skills, Confidentiality, Interpersonal Skills, Analytical Skills, Problem Solving Skills, Multi Tasking, Team Spirit, Cooperation, Employee Management, Coaching, Motivation, Project Management, Attention To Detail, High Pressure Environment
Specialization
Candidates should have strong communication skills in English and proficiency in Korean, along with at least one year of managerial or customer service experience in the iGaming field. A higher education qualification is considered an asset.
Experience Required
Minimum 2 year(s)
German Customer Service Representative at AetherCore
Mosta, Northern Region, Malta - Full Time
Skills Needed
Fluency In German, Fluency In English, Customer Service, Sales Experience, Communication Skills, Team Player, Technical Proficiency, Microsoft Office, Typing Skills, Ability To Work Under Pressure
Specialization
Candidates must be fluent in German and English and have proven customer service or sales experience. Strong communication skills and the ability to work in a fast-paced environment are essential.
Client Success Manager at Yggdrasil
Saint Julian's, Central Region, Malta - Full Time
Skills Needed
Client Success, Account Management, Communication Skills, Problem Solving, Organizational Skills, Strategic Planning, Collaboration, Data Analysis
Specialization
Proven experience in client success or account management is required, preferably in the gaming or technology industry. Strong relationship-building, problem-solving, and organizational skills are essential for this role.
Experience Required
Minimum 2 year(s)
(fluent German & English) Technical Support Consultant (remotely) at SupportYourApp
Valletta, South Eastern Region, Malta -
Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Technical Support, Problem-Solving, Troubleshooting, Attention To Detail, CRM Systems, Product Knowledge, Communication

Industry

IT Services and IT Consulting

Description
Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes 💛 What you will do: Provide exceptional customer support via emails, calls and chats Troubleshoot technical issues and provide step-by-step guidance to customers Collaborate with other departments to resolve customer inquiries Escalate complex issues to the appropriate team for resolution Document customer interactions Improve customer support processes and procedures Maintain high level of product knowledge Stay up to date with the product updates and changes What you need to succeed in this role: Excellent German and English is a must (both spoken and written) At least 1–2 years of experience in customer support in fast-paced environment Strong problem-solving and troubleshooting skills Attention to details Familiarity with CRM systems and basic technical support Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Benefits and Perks: Fixed schedule: Monday to Friday, 10 AM–7 PM, CET Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website: www.supportyourapp.com DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Responsibilities
Provide exceptional customer support via emails, calls, and chats while troubleshooting technical issues. Collaborate with other departments to resolve customer inquiries and document interactions.
(fluent German & English) Technical Support Consultant (remotely) at SupportYourApp
Valletta, South Eastern Region, Malta - Full Time
Skills Needed
Customer Support, Technical Support, Problem Solving, Troubleshooting, Attention To Detail, Crm Systems, Product Knowledge, Communication
Specialization
Excellent German and English skills are a must, along with 1-2 years of experience in customer support. Strong problem-solving skills and familiarity with CRM systems are also required.
Systems Engineer at Betsson Group
, , Malta - Full Time
Skills Needed
Infrastructure, Cloud Services, Virtualization Technologies, Monitoring Technologies, Microsoft Active Directory, Office 365, Sccm, Ms Sql, System Backups, Scripting Skills, Automation, Security, Configuration Management, Version Management, Vendor Certifications
Specialization
Candidates must have experience with traditional on-prem infrastructure and knowledge of various technologies including virtualization and cloud services. A service mindset and willingness to support colleagues are essential, along with preferred qualifications in education and certifications.
Experience Required
Minimum 2 year(s)
Product Experimentation Lead at Betsson Group
, , Malta - Full Time
Skills Needed
Product Experimentation, Cro, Product Analytics, A/B Testing, Multivariate Testing, Statistical Acumen, Cross Functional Collaboration, Data Visualization, Business Intelligence, Operational Intelligence, Testing Platforms, Analytics Tools, User Insight, Test Design, Post Test Analysis, Experimentation Governance
Specialization
Candidates should have over 5 years of experience in product experimentation or related fields, with hands-on experience in A/B testing and analytics tools. Strong statistical knowledge and the ability to communicate insights effectively are essential.
Experience Required
Minimum 5 year(s)
Customer Service Specialist (m/f/x) - German Speaking at Tipico
Saint Julian's, Central Region, Malta - Full Time
Skills Needed
Customer Service, German Language, English Language, Project Management, Process Optimization, Training, Communication, Collaboration, Attention To Detail, Automation Tools, Ai Driven Systems, Salesforce, Jira, Data Analysis, Reporting Tools
Specialization
Candidates should have relevant experience in customer service, ideally in the iGaming industry, and possess fluent German and English language skills. Project management experience and familiarity with automation tools are also important.
Experience Required
Minimum 2 year(s)
HR Generalist at Betsson Group
, , Malta - Full Time
Skills Needed
Hr Queries, Maltese Employment Law, Employee Lifecycle, Employee Relations, Conflict Resolution, Performance Management, Relationship Building, Process Improvement, Proactive Thinking, Collaboration, Innovation, Dynamic Environment, High Volume, Guidance, Support, Problem Solving
Specialization
The role requires someone who thrives in a fast-paced environment and enjoys building relationships with managers. A proactive approach to improving processes and supporting employees is essential.
Experience Required
Minimum 2 year(s)
Interne Revision und Risikomanager (m/w/d) - deutschsprachig at Tipico
Saint Julian's, Central Region, Malta - Full Time
Skills Needed
Internal Audit, Risk Management, Stakeholder Management, Analytical Skills, Communication Skills, Negotiation Skills, Conflict Resolution, Data Analysis, Governance, Quality Standards, Financial Understanding, Management Systems, Process Improvement, Igaming Knowledge, E Commerce Knowledge, Attention To Detail
Specialization
Candidates should have a Bachelor or Master’s degree in Business or a related field, along with at least 5 years of experience in internal audit or risk management. Fluency in German and excellent English skills are required, along with strong analytical and stakeholder management abilities.
Experience Required
Minimum 5 year(s)
Player Management - DevOps Engineer at Betsson Group
, , Malta - Full Time
Skills Needed
Ci/Cd Pipelines, Github Actions, Teamcity, Octopus, Kubernetes, Terraform, Iac, Prometheus, Grafana, Elk, Automation, Troubleshooting, Security, Cloud Costs, Monitoring, Incident Response
Specialization
The role requires experience in building CI/CD pipelines and managing containerized applications. A strong understanding of IaC principles and enhancing system observability is essential.
Experience Required
Minimum 2 year(s)
Technical Compliance Specialist at Evolution
Saint Julian's, Central Region, Malta - Full Time
Skills Needed
Technical Compliance, Project Management, Igaming, Regulatory Compliance, Communication, Research, Technical Requirements, Product Certification, Database Management, Stakeholder Engagement, Microsoft Office, Audit Processes, Jira, Confluence, Iso 27001, Cisa
Specialization
Candidates should have a relevant university degree or industry experience, along with an understanding of the iGaming business framework. Experience in technical compliance, project management, and using Microsoft Office is also required.
Experience Required
Minimum 2 year(s)
Senior Motion Graphic Artist at Evolution
Saint Julian's, Central Region, Malta - Full Time
Skills Needed
Motion Graphic Design, Adobe Creative Suite, After Effects, Premiere Pro, Audition, Photoshop, Illustrator, 3d Animation, Figma, Video Editing, Sound Editing, Html5 Banners, Animation, Graphic Design, Team Management, Attention To Detail
Specialization
Candidates should have a degree in Motion Graphic Design or a related field and at least 4 years of experience in motion graphic design. Advanced skills in Adobe Creative Suite and a strong attention to detail are essential.
Experience Required
Minimum 5 year(s)
Motion Graphic Artist at Evolution
Saint Julian's, Central Region, Malta - Full Time
Skills Needed
Motion Graphic Design, Adobe Creative Suite, After Effects, Premiere Pro, Audition, Photoshop, Illustrator, 3d Animation, Figma, Video Editing, Sound Editing, Html5 Banners, Graphic Design, Animation, Multi Tasking, Attention To Detail
Specialization
Candidates should have a degree in Motion Graphic Design or a related field and at least 3 years of experience in Motion Graphic Design. Proficiency in the Adobe Creative Suite and a strong attention to detail are essential.
Experience Required
Minimum 2 year(s)
Senior QA Automation Engineer at HomeBuddy
, , Malta - Full Time
Skills Needed
Javascript, Playwright, Testing Methodologies, Test Design, Qa Best Practices, Ci/Cd Integration, Docker, Kubernetes, Analytical Skills, Communication Skills, Leadership Skills
Specialization
Solid programming skills in JavaScript and proven experience with the Playwright automation framework are essential. Strong knowledge of testing methodologies and hands-on experience with CI/CD integration are also required.
Experience Required
Minimum 5 year(s)
Money Laundering Reporting Officer, Malta at Gemini
Sliema, Central Region, Malta - Full Time
Skills Needed
Money Laundering Regulations, Financial Crime, Aml/Ctf, Sanctions, Anti Bribery, Compliance Culture, Risk Assessment, Internal Audits, Communication Skills, Organizational Skills, Collaboration, Detail Oriented, Flexibility, Training Delivery, Regulatory Requirements, Change Management
Specialization
Candidates should have a BA/BSc/LLB degree or equivalent and a minimum of 8 years of experience in the financial services industry, with a focus on AML/CTF compliance. Previous experience as an MLRO and familiarity with the crypto or FinTech sectors are preferred.
Experience Required
Minimum 10 year(s)
Agent Reservations (m/w/d) at Ruby GmbH
Saint Julian's, Central Region, Malta - Full Time
Skills Needed
Reservation Management, Customer Service, Communication, Analytical Thinking, Attention To Detail, Ms Office, Reservation Systems, German Language, English Language
Specialization
You should have some experience in a similar position, such as at the front office or in reservations. Strong communication skills, analytical thinking, and a proactive approach are essential for this role.
Korean speaking Team Manager at Evolution
Birkirkara, Central Region, Malta - Full Time
Skills Needed
Strong Communication, Proficiency In Korean, Leadership Skills, Confidentiality, Interpersonal Skills, Analytical Skills, Problem Solving Skills, Multi Tasking, Team Spirit, Cooperation, Employee Management, Coaching, Motivation, Project Management, Attention To Detail, High Pressure Environment
Specialization
Candidates should have strong communication skills in English and proficiency in Korean, along with at least one year of managerial or customer service experience in the iGaming field. A higher education qualification is considered an asset.
Experience Required
Minimum 2 year(s)
German Customer Service Representative at AetherCore
Mosta, Northern Region, Malta - Full Time
Skills Needed
Fluency In German, Fluency In English, Customer Service, Sales Experience, Communication Skills, Team Player, Technical Proficiency, Microsoft Office, Typing Skills, Ability To Work Under Pressure
Specialization
Candidates must be fluent in German and English and have proven customer service or sales experience. Strong communication skills and the ability to work in a fast-paced environment are essential.
Client Success Manager at Yggdrasil
Saint Julian's, Central Region, Malta - Full Time
Skills Needed
Client Success, Account Management, Communication Skills, Problem Solving, Organizational Skills, Strategic Planning, Collaboration, Data Analysis
Specialization
Proven experience in client success or account management is required, preferably in the gaming or technology industry. Strong relationship-building, problem-solving, and organizational skills are essential for this role.
Experience Required
Minimum 2 year(s)