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Customer Insights Specialist - 10 month fixed term opportunity at The Warehouse Group
Kaipātiki, Auckland, New Zealand - Full Time
Skills Needed
Quantitative Research, Qualitative Research, Survey Design, Data Analysis, Insight Synthesis, Storytelling, Stakeholder Management, Commercial Acumen, Qualtrics, Q Research Software, Microsoft Excel, Market Research, Voice Of Customer, Brand Tracking, Customer Segmentation, Presentation Skills
Specialization
Candidates should have over 3 years of experience in customer insights, market research, or analytics. Proficiency in tools like Qualtrics and Excel, along with strong storytelling and stakeholder influence skills, is required.
Experience Required
Minimum 2 year(s)
Become a Luxury Brand Evaluator in Wellington, NZ at CXG
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Customer Experience Evaluation, Observation, Feedback Reporting, Writing, Interpersonal Skills, Organization, English Proficiency, Industry Knowledge
Specialization
Candidates should be organized, prompt, and passionate about customer experience and writing. A good understanding of the fashion, beauty, jewelry, watch, or automobile industries and proficiency in English is required.
Quarry Manager at Fulton Hogan
Clevedon, Auckland, New Zealand - Full Time
Skills Needed
Quarry Management, Site Supervision, Financial Management, Budgeting, Operational Planning, People Management, Health And Safety, Environmental Management, Project Management, Report Writing, Time Management, Resource Allocation
Specialization
Requires a Grade Quarry Manager Qualification, a full class 2 driver's licence, and significant experience in quarry management and leadership. Preferred qualifications include BE or NZCE and relevant heavy equipment certifications.
Experience Required
Minimum 10 year(s)
Duty Manager at IHG Career
Queenstown, Otago, New Zealand - Full Time
Skills Needed
Guest Relations, Team Leadership, Crisis Management, Staff Rostering, Conflict Resolution, Reservation Management, Training And Coaching, Recruitment, Alcohol Sale Monitoring, Customer Service
Specialization
Candidates must be able to work 40 hours per week on a rotating roster including weekends and public holidays. Possession of an LCQ and Managers Certificate is highly regarded.
Experience Required
Minimum 2 year(s)
Availability Manager, Napier (Secondment) at The Warehouse Group
Napier, Hawke's Bay, New Zealand - Full Time
Skills Needed
Leadership, Coaching, Merchandising, Stock Management, Recovery, Presentation, Communication, Team Motivation, Planogram Implementation
Specialization
Requires leadership experience, a can-do attitude, and excellent communication skills. Previous retail experience in stock, merchandising, and presentation is highly advantageous.
Experience Required
Minimum 2 year(s)
Student Engagement Coordinator - Sustainability at University of Otago
Dunedin, Otago, New Zealand - Full Time
Skills Needed
Engagement Programming, Relationship Building, Project Management, Communication, Interpersonal Skills, It Literacy, Social Media Literacy, Design, Research, Critical Analysis, Sustainability Communication, Behavior Change Programming
Specialization
Requires hands-on experience leading engagement programmes with strong social and environmental outcomes and a track record of stakeholder relationship management. Proficiency in IT, social media, and project prioritization is essential, with tertiary sector experience preferred.
Experience Required
Minimum 2 year(s)
Registered Nurse Part Time at Arvida
Waikanae, Wellington, New Zealand - Full Time
Skills Needed
Clinical Excellence, Team Leadership, Patient Assessment, Care Planning, Interpersonal Skills, Problem Solving, Organizational Skills, Customer Service, Palliative Care, Dementia Care, Interrai
Specialization
Must possess a NZQA level 7 qualification and a current practicing certificate. Preferred experience includes Palliative Care, Dementia, and InterRAI.
Experience Required
Minimum 2 year(s)
Fixed Term Christmas Hamper Making at Ballantynes
Christchurch, Canterbury, New Zealand - Full Time
Skills Needed
Visual Arrangement, Attention To Detail, Time Management, Communication Skills, Working Under Pressure, Methodical Approach, Initiative
Specialization
Candidates should have a strong eye for detail and the ability to work quickly under pressure to meet deadlines. Prior experience in hamper making is preferred, and applicants must have current eligibility to work in New Zealand.
Team Member at KFCPizza Hut Express
Te Hiku Community, Northland, New Zealand - Full Time
Skills Needed
Customer Service, Food Preparation, Cash Handling, Food Safety, Sanitation, Time Management, Teamwork, Communication, Order Taking, Cleaning, Kitchen Equipment Operation, Inventory Stocking
Specialization
Ideally requires NCEA Level 1 or equivalent and prefers previous customer-facing experience. Candidates must be able to work under pressure, follow strict safety guidelines, and communicate effectively in English.
Bank Manager - Pukekohe at Westpac New Zealand
Te Hiku Community, Northland, New Zealand - Full Time
Skills Needed
Leadership, Interpersonal Skills, Networking, Communication, Financial Services Knowledge, Change Management, Coaching, Staff Development, Personal Banking, Business Banking, Wealth Management, Customer Relationship Management
Specialization
Requires proven recent leadership experience and expert knowledge of the financial services industry. A tertiary qualification in Business and FA qualification are preferred or desired.
Experience Required
Minimum 5 year(s)
Intelligence Analyst at Candidate Experience Site - Department of Internal Affairs
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Intelligence Analysis, Stakeholder Engagement, I2 Analyst Notebook, Risk Management, Written Communication, Oral Communication, Visual Communication, Legislative Interpretation, Problem Solving, Data Analysis, Microsoft Word, Microsoft Excel
Specialization
Requires 2-3 years of experience in intelligence analysis, a university degree, and New Zealand citizenship. Candidates must be able to obtain Top-Secret National Security Clearance and possess proficiency in i2 Analyst Notebook.
Experience Required
Minimum 2 year(s)
Project Manager – Digital Innovation  at Downer Group
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Stakeholder Management, Communication Skills, Business Case Development, Project Management, Financial Acumen, Vendor Management, Commercial Management, Risk Management, Attention To Detail, Resource Management
Specialization
Requires a technical-minded individual with proven excellence in delivering projects to scope, schedule, and budget. Must possess strong financial acumen and experience in managing vendors and business cases.
Experience Required
Minimum 5 year(s)
Housekeeping Attendants at Accor
Manukau Heads, Auckland Region, New Zealand - Full Time
Skills Needed
Room Cleaning, Dusting, Bed Making, Vacuuming, Bathroom Cleaning, Time Management, Communication, Organizational Skills, Interpersonal Skills, Teamwork
Specialization
Previous housekeeping experience is an asset, along with a positive attitude and high physical fitness. Candidates must be reliable, mature, and able to manage multiple tasks under pressure.
Casual Team Member - The Warehouse Stationery, Thames at The Warehouse Group
Thames, Waikato, New Zealand - Full Time
Skills Needed
Customer Service, Communication Skills, Attention To Detail, Teamwork, Proactive Problem Solving, Retail Operations
Specialization
Candidates should have a positive, can-do attitude and strong communication skills. While retail experience and physical stamina are advantageous, they are not essential.
Senior Marketing Manager at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
B2b Marketing Strategy, Portfolio Marketing, Value Proposition Development, Go To Market Strategy, Stakeholder Management, Agency Management, Budget Management, Data Analysis, Integrated Campaign Management, Commercial Acumen, Customer Led Thinking, Storytelling
Specialization
Requires significant senior-level B2B marketing experience, preferably in complex or regulated environments. Must demonstrate a proven ability to shape portfolio-level strategy and influence senior leadership.
Experience Required
Minimum 10 year(s)
Professional Teaching Fellow - Te Kura Mātauranga Pāngarau|School of Mathem at University of Auckland
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Mathematics Teaching, Course Coordination, Canvas Lms, Curriculum Development, Student Mentoring, Innovative Teaching, Assessment Design, Intercultural Communication, Collaboration, Educational Technology
Specialization
Candidates should hold an MSc or higher degree in a relevant discipline and a recognized teaching qualification with experience in secondary mathematics. Proficiency in coordinating courses and using learning management tools like Canvas is required.
Experience Required
Minimum 2 year(s)
Senior Project Manager at Candidate Experience Site - Department of Internal Affairs
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Project Management, Business Transformation, Stakeholder Management, Vendor Management, Change Management, Ict Project Delivery, Treasury Better Business Case, Gateway Process, Coaching And Mentoring, Risk Management
Specialization
Requires at least 5 years of project management experience, specifically within government business transformation and ICT projects. Must be PMP/PRINCE2 certified and experienced with the Treasury Better Business Case and Gateway Process.
Experience Required
Minimum 5 year(s)
Self-Checkout Team Member - The Warehouse, Rangiora (Part-time) at The Warehouse Group
Rangiora, Canterbury, New Zealand - Full Time
Skills Needed
Customer Service, Communication Skills, Loss Prevention, Efficiency, Patience, Resilience
Specialization
Previous experience in retail or hospitality is beneficial but not essential. Candidates must have good communication skills, a positive attitude, and the ability to stand for long periods.
Field Operator - Animal Pest | Hamilton at Rentokil Initial Group
Hamilton City, Waikato, New Zealand - Full Time
Skills Needed
Pest Control, Bait Station Maintenance, Rugged Terrain Navigation, Safety Mindset, Time Management, Communication, Driving, Animal Biosecurity
Specialization
Candidates must be physically fit, hold a valid NZ driver's licence, and be eligible to work in New Zealand. Preferred qualifications include experience in biosecurity, first aid certification, and licenses for firearms or heavy machinery.
Support Engineer Level 1 at New Era Technology
Kerikeri, Northland, New Zealand - Full Time
Skills Needed
Technical Support, Troubleshooting, Customer Service, Ticketing Systems, Windows 11, Windows Server 2022, Azure Active Directory, Fortigate Firewalls, Ruckus Switching, Hp Switching, Allied Telesis Switching, Ruckus Wireless, Aruba/Hp Wireless, Aerohive Wireless, Printer Support, Copier Support
Specialization
Candidates must be NZ Citizens or permanent residents with a valid NZ Driver's License. Practical knowledge of Windows, Azure AD, firewalls, and networking hardware is highly desired.
Customer Insights Specialist - 10 month fixed term opportunity at The Warehouse Group
Kaipātiki, Auckland, New Zealand -
Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Quantitative Research, Qualitative Research, Survey Design, Data Analysis, Insight Synthesis, Storytelling, Stakeholder Management, Commercial Acumen, Qualtrics, Q Research Software, Microsoft Excel, Market Research, Voice Of Customer, Brand Tracking, Customer Segmentation, Presentation Skills

Industry

Retail

Description
Company Description Due to parental leave in the team, we're seeking a curious and commercially minded Insights Specialist to join us! You’ll help ensure customer insights are accessible, relevant and embedded into our business decisions, ultimately earning and growing customer loyalty. The Warehouse Group looks after some of Aotearoa’s iconic brands - The Warehouse, Warehouse Stationery, and Noel Leeming. Our brands mean a lot to us and our customers because we’re always working to deliver relevant and exciting customer experiences to New Zealanders. Job Description Sitting within our Omni function, and reporting into the Customer Insights Lead, you will promote customer-first thinking through the delivery of The Warehouse Group's customer, brand and market insight program. The role helps uncover, interpret and communicate insights that improve customer understanding and support better decision-making across the business. Key responsibilities will see you: Support the design and execution of quantitative and qualitative research programs, including Voice of Customer, brand tracking, communications testing, segmentation and ad hoc studies. Assist with survey design, sampling, analysis and reporting to ensure high-quality outputs. Coordinate with external research agencies and partners. Organise and facilitate customer connects including focus groups, shop-alongs and customer interviews. Analyse customer, market and research data to identify behaviours, motivations and emerging trends. Bring together research findings, VoC results, analytics &commercial data into clear and actionable narratives. Develop reports, presentations and dashboards to help stakeholders understand customer needs & opportunities. You will work across Brand, Loyalty, Digital, Merchandise and Operations teams to partner with them to understand business challenges and research requirements, and to ensure customer understanding is embedded into campaigns, propositions and experiences. Qualifications You’re passionate about data, the facts and uncovering customer insights. You bring strong technical capability, balanced with the ability to story tell, influence, collaborate and build great relationships across stakeholders and partners. Our wish list includes: 3+ years' experience in customer insights, market research or analytics. Proven experience leading quantitative and qualitative research programs Strong capability in survey design, qualitative methods, analysis, and insight synthesis. Proficiency with research and analysis tools (Qualtrics, Q, Excel). Excellent storytelling and presentation skills; ability to influence senior stakeholders. Strong commercial and strategic acumen; ability to link insights to outcomes. Additional Information When you join us, we offer a range of benefits that work for you, your lifestyle, and your career, which include: Discounts across our brands Free parking at our Northshore support office We value collaboration, connection & flexibility – with 1 day (Friday) WFH Onsite gym and café at our Northcote support office A range of wellbeing support and development opportunities This is a rare opportunity to gain the elusive client-side experience while working in a role with real breadth, impact, and influence. The Warehouse Group is constantly evolving, this is a great opportunity to grow with us. Apply now! Contract Type: Fixed Term
Responsibilities
The role involves designing and executing quantitative and qualitative research programs to improve customer understanding across the business. You will analyze data and create actionable narratives to support decision-making for Brand, Loyalty, Digital, and Operations teams.
Customer Insights Specialist - 10 month fixed term opportunity at The Warehouse Group
Kaipātiki, Auckland, New Zealand - Full Time
Skills Needed
Quantitative Research, Qualitative Research, Survey Design, Data Analysis, Insight Synthesis, Storytelling, Stakeholder Management, Commercial Acumen, Qualtrics, Q Research Software, Microsoft Excel, Market Research, Voice Of Customer, Brand Tracking, Customer Segmentation, Presentation Skills
Specialization
Candidates should have over 3 years of experience in customer insights, market research, or analytics. Proficiency in tools like Qualtrics and Excel, along with strong storytelling and stakeholder influence skills, is required.
Experience Required
Minimum 2 year(s)
Become a Luxury Brand Evaluator in Wellington, NZ at CXG
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Customer Experience Evaluation, Observation, Feedback Reporting, Writing, Interpersonal Skills, Organization, English Proficiency, Industry Knowledge
Specialization
Candidates should be organized, prompt, and passionate about customer experience and writing. A good understanding of the fashion, beauty, jewelry, watch, or automobile industries and proficiency in English is required.
Quarry Manager at Fulton Hogan
Clevedon, Auckland, New Zealand - Full Time
Skills Needed
Quarry Management, Site Supervision, Financial Management, Budgeting, Operational Planning, People Management, Health And Safety, Environmental Management, Project Management, Report Writing, Time Management, Resource Allocation
Specialization
Requires a Grade Quarry Manager Qualification, a full class 2 driver's licence, and significant experience in quarry management and leadership. Preferred qualifications include BE or NZCE and relevant heavy equipment certifications.
Experience Required
Minimum 10 year(s)
Duty Manager at IHG Career
Queenstown, Otago, New Zealand - Full Time
Skills Needed
Guest Relations, Team Leadership, Crisis Management, Staff Rostering, Conflict Resolution, Reservation Management, Training And Coaching, Recruitment, Alcohol Sale Monitoring, Customer Service
Specialization
Candidates must be able to work 40 hours per week on a rotating roster including weekends and public holidays. Possession of an LCQ and Managers Certificate is highly regarded.
Experience Required
Minimum 2 year(s)
Availability Manager, Napier (Secondment) at The Warehouse Group
Napier, Hawke's Bay, New Zealand - Full Time
Skills Needed
Leadership, Coaching, Merchandising, Stock Management, Recovery, Presentation, Communication, Team Motivation, Planogram Implementation
Specialization
Requires leadership experience, a can-do attitude, and excellent communication skills. Previous retail experience in stock, merchandising, and presentation is highly advantageous.
Experience Required
Minimum 2 year(s)
Student Engagement Coordinator - Sustainability at University of Otago
Dunedin, Otago, New Zealand - Full Time
Skills Needed
Engagement Programming, Relationship Building, Project Management, Communication, Interpersonal Skills, It Literacy, Social Media Literacy, Design, Research, Critical Analysis, Sustainability Communication, Behavior Change Programming
Specialization
Requires hands-on experience leading engagement programmes with strong social and environmental outcomes and a track record of stakeholder relationship management. Proficiency in IT, social media, and project prioritization is essential, with tertiary sector experience preferred.
Experience Required
Minimum 2 year(s)
Registered Nurse Part Time at Arvida
Waikanae, Wellington, New Zealand - Full Time
Skills Needed
Clinical Excellence, Team Leadership, Patient Assessment, Care Planning, Interpersonal Skills, Problem Solving, Organizational Skills, Customer Service, Palliative Care, Dementia Care, Interrai
Specialization
Must possess a NZQA level 7 qualification and a current practicing certificate. Preferred experience includes Palliative Care, Dementia, and InterRAI.
Experience Required
Minimum 2 year(s)
Fixed Term Christmas Hamper Making at Ballantynes
Christchurch, Canterbury, New Zealand - Full Time
Skills Needed
Visual Arrangement, Attention To Detail, Time Management, Communication Skills, Working Under Pressure, Methodical Approach, Initiative
Specialization
Candidates should have a strong eye for detail and the ability to work quickly under pressure to meet deadlines. Prior experience in hamper making is preferred, and applicants must have current eligibility to work in New Zealand.
Team Member at KFCPizza Hut Express
Te Hiku Community, Northland, New Zealand - Full Time
Skills Needed
Customer Service, Food Preparation, Cash Handling, Food Safety, Sanitation, Time Management, Teamwork, Communication, Order Taking, Cleaning, Kitchen Equipment Operation, Inventory Stocking
Specialization
Ideally requires NCEA Level 1 or equivalent and prefers previous customer-facing experience. Candidates must be able to work under pressure, follow strict safety guidelines, and communicate effectively in English.
Bank Manager - Pukekohe at Westpac New Zealand
Te Hiku Community, Northland, New Zealand - Full Time
Skills Needed
Leadership, Interpersonal Skills, Networking, Communication, Financial Services Knowledge, Change Management, Coaching, Staff Development, Personal Banking, Business Banking, Wealth Management, Customer Relationship Management
Specialization
Requires proven recent leadership experience and expert knowledge of the financial services industry. A tertiary qualification in Business and FA qualification are preferred or desired.
Experience Required
Minimum 5 year(s)
Intelligence Analyst at Candidate Experience Site - Department of Internal Affairs
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Intelligence Analysis, Stakeholder Engagement, I2 Analyst Notebook, Risk Management, Written Communication, Oral Communication, Visual Communication, Legislative Interpretation, Problem Solving, Data Analysis, Microsoft Word, Microsoft Excel
Specialization
Requires 2-3 years of experience in intelligence analysis, a university degree, and New Zealand citizenship. Candidates must be able to obtain Top-Secret National Security Clearance and possess proficiency in i2 Analyst Notebook.
Experience Required
Minimum 2 year(s)
Project Manager – Digital Innovation  at Downer Group
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Stakeholder Management, Communication Skills, Business Case Development, Project Management, Financial Acumen, Vendor Management, Commercial Management, Risk Management, Attention To Detail, Resource Management
Specialization
Requires a technical-minded individual with proven excellence in delivering projects to scope, schedule, and budget. Must possess strong financial acumen and experience in managing vendors and business cases.
Experience Required
Minimum 5 year(s)
Housekeeping Attendants at Accor
Manukau Heads, Auckland Region, New Zealand - Full Time
Skills Needed
Room Cleaning, Dusting, Bed Making, Vacuuming, Bathroom Cleaning, Time Management, Communication, Organizational Skills, Interpersonal Skills, Teamwork
Specialization
Previous housekeeping experience is an asset, along with a positive attitude and high physical fitness. Candidates must be reliable, mature, and able to manage multiple tasks under pressure.
Casual Team Member - The Warehouse Stationery, Thames at The Warehouse Group
Thames, Waikato, New Zealand - Full Time
Skills Needed
Customer Service, Communication Skills, Attention To Detail, Teamwork, Proactive Problem Solving, Retail Operations
Specialization
Candidates should have a positive, can-do attitude and strong communication skills. While retail experience and physical stamina are advantageous, they are not essential.
Senior Marketing Manager at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
B2b Marketing Strategy, Portfolio Marketing, Value Proposition Development, Go To Market Strategy, Stakeholder Management, Agency Management, Budget Management, Data Analysis, Integrated Campaign Management, Commercial Acumen, Customer Led Thinking, Storytelling
Specialization
Requires significant senior-level B2B marketing experience, preferably in complex or regulated environments. Must demonstrate a proven ability to shape portfolio-level strategy and influence senior leadership.
Experience Required
Minimum 10 year(s)
Professional Teaching Fellow - Te Kura Mātauranga Pāngarau|School of Mathem at University of Auckland
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Mathematics Teaching, Course Coordination, Canvas Lms, Curriculum Development, Student Mentoring, Innovative Teaching, Assessment Design, Intercultural Communication, Collaboration, Educational Technology
Specialization
Candidates should hold an MSc or higher degree in a relevant discipline and a recognized teaching qualification with experience in secondary mathematics. Proficiency in coordinating courses and using learning management tools like Canvas is required.
Experience Required
Minimum 2 year(s)
Senior Project Manager at Candidate Experience Site - Department of Internal Affairs
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Project Management, Business Transformation, Stakeholder Management, Vendor Management, Change Management, Ict Project Delivery, Treasury Better Business Case, Gateway Process, Coaching And Mentoring, Risk Management
Specialization
Requires at least 5 years of project management experience, specifically within government business transformation and ICT projects. Must be PMP/PRINCE2 certified and experienced with the Treasury Better Business Case and Gateway Process.
Experience Required
Minimum 5 year(s)
Self-Checkout Team Member - The Warehouse, Rangiora (Part-time) at The Warehouse Group
Rangiora, Canterbury, New Zealand - Full Time
Skills Needed
Customer Service, Communication Skills, Loss Prevention, Efficiency, Patience, Resilience
Specialization
Previous experience in retail or hospitality is beneficial but not essential. Candidates must have good communication skills, a positive attitude, and the ability to stand for long periods.
Field Operator - Animal Pest | Hamilton at Rentokil Initial Group
Hamilton City, Waikato, New Zealand - Full Time
Skills Needed
Pest Control, Bait Station Maintenance, Rugged Terrain Navigation, Safety Mindset, Time Management, Communication, Driving, Animal Biosecurity
Specialization
Candidates must be physically fit, hold a valid NZ driver's licence, and be eligible to work in New Zealand. Preferred qualifications include experience in biosecurity, first aid certification, and licenses for firearms or heavy machinery.
Support Engineer Level 1 at New Era Technology
Kerikeri, Northland, New Zealand - Full Time
Skills Needed
Technical Support, Troubleshooting, Customer Service, Ticketing Systems, Windows 11, Windows Server 2022, Azure Active Directory, Fortigate Firewalls, Ruckus Switching, Hp Switching, Allied Telesis Switching, Ruckus Wireless, Aruba/Hp Wireless, Aerohive Wireless, Printer Support, Copier Support
Specialization
Candidates must be NZ Citizens or permanent residents with a valid NZ Driver's License. Practical knowledge of Windows, Azure AD, firewalls, and networking hardware is highly desired.