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Member Lifecycle Specialist at Nib Health Funds
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Insurance, Financial Services, Consultative Sales, Customer Service, Compliance, Call Handling, Process Management, Product Knowledge, Member Satisfaction, Vulnerable Member Support, Retention Strategies, Cross Selling, Training, Communication, Problem Solving, Team Collaboration
Specialization
Candidates should have a background in insurance or financial services and a strong understanding of industry regulations. A passion for consultative sales and a commitment to member satisfaction are essential.
Experience Required
Minimum 2 year(s)
License Owner, Wellington at Stranger Soccer
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Passion For Soccer, Business Background, Management, Customer Service, Entrepreneurial Spirit, Sales, Marketing, Team Leadership, Game Scheduling, Customer Engagement
Specialization
Candidates should have a passion for soccer and a strong connection to the local soccer scene, along with a business background and entrepreneurial spirit. A commitment to driving and scaling the brand in the market is essential.
Experience Required
Minimum 2 year(s)
Territory Sales Manager at Gallagher
, Southland, New Zealand - Full Time
Skills Needed
Sales Experience, Relationship Building, Strategic Thinking, Communication, Digital Savvy, Agri Sector Knowledge
Specialization
The ideal candidate should have proven sales success, preferably in the agriculture sector, and possess a full, clean NZ driver’s licence. They should be adaptable, enjoy connecting with people, and be comfortable working independently.
Experience Required
Minimum 2 year(s)
Caregiver - Casual at Summerset
Porirua, Wellington, New Zealand - Full Time
Skills Needed
Empathy, Communication, Personal Care, Teamwork, Patience, Relationship Building
Specialization
Candidates should have experience in aged care or a similar role and possess strong verbal communication skills. A commitment to being available for various shifts, sometimes at short notice, is also required.
Cleaner / Car Groomer (Full-Time) at Avis Budget Group
Frankton, Otago, New Zealand - Full Time
Skills Needed
Attention To Detail, Physical Labour, Fast Paced Environment, Vehicle Maintenance, Cleaning, Customer Service
Specialization
A full, clean, valid class 1 driver’s licence is essential for this role. Previous experience in a hands-on or physical labouring role is preferred, along with the ability to work in various weather conditions.
Housekeeper/Laundry Assistant - Casual at Summerset
Katikati, Bay of Plenty, New Zealand - Full Time
Skills Needed
Housekeeping, Laundry Assistance, Attention To Detail, Infection Control, Health And Safety, Relationship Building, Aged Care Interest
Specialization
Candidates should have experience in housekeeping, ideally in healthcare or hospitality. A genuine interest in aged care is valued, and full training will be provided.
Store Assistant - Botany at Full Tank Group Limited
Howick, Auckland, New Zealand - Full Time
Skills Needed
Customer Service, Communication Skills, Positive Attitude, Teamwork, Work Ethic, Eagerness To Learn
Specialization
You should have a positive attitude and strong communication skills. Passion for customer service and the ability to work independently and in a team are essential.
Secretary, Academic Governance at Te Herenga Waka—Victoria University of Wellington
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Organisational Skills, Communication Skills, Committee Servicing, Board Governance, Attention To Detail, Confidentiality, Database Maintenance, Website Content Maintenance
Specialization
Candidates should have strong organisational and communication skills, along with experience in committee servicing or board governance. The ability to manage multiple priorities while maintaining confidentiality is essential.
Experience Required
Minimum 2 year(s)
Programme Lead - VC's Leadership Programme at Te Herenga Waka—Victoria University of Wellington
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Leadership Development, Education, Programme Management, Strategic Mindset, Facilitation Skills, Event Management, Project Management, Diversity, Inclusion, Relationship Building, Stakeholder Engagement, Curriculum Design, Evaluation, Collaboration, Integrity, Change Management
Specialization
Candidates should have a background in leadership development, education, or programme management, along with strong facilitation and project management skills. A commitment to diversity and experience working with students or young adults is essential.
Experience Required
Minimum 2 year(s)
Shopfloor Team Member - The Warehouse, Dannevirke (Full-time) at The Warehouse Group
Dannevirke, Manawatū-Whanganui, New Zealand - Full Time
Skills Needed
Customer Service, Communication Skills, Teamwork, Work Ethic, Attention To Detail, Problem Solving
Specialization
Experience in a customer-facing role is beneficial but not required. Good communication skills, a positive attitude, and the ability to perform physical tasks are essential.
Senior Consultant - Java + AWS + AI Specialist at Datacom
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Java, Aws, Ai, Python, Spring Framework, Devops, Agile, Cloud Architecture, Api Integration, Machine Learning, Data Pipelines, Consulting, Communication, Problem Solving, Leadership, Database Management
Specialization
Candidates should have proven mastery of the Java ecosystem and extensive experience with AWS and AI applications. Strong communication skills and a consulting background are essential for engaging with clients and delivering practical outcomes.
Experience Required
Minimum 10 year(s)
Maintenance Engineer at Aliaxis
Whau, Auckland, New Zealand - Full Time
Skills Needed
Mechanical Maintenance, Problem Solving, Analytical Troubleshooting, Root Cause Analysis, Computer Literacy, Plastic Production Processes
Specialization
Trade qualified (level 4) in Fitting and Turning or equivalent with at least 5 years post-apprenticeship experience is required. Experience in analytical troubleshooting and problem analysis is essential, along with the ability to work independently.
Experience Required
Minimum 5 year(s)
Craft Specialist - Process at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Process Methodologies, Continuous Improvement, Process Mining, Technical Development, Power Bi, Power Platform Apps, Bpmn Modelling, Consulting Mindset, Leadership Skills
Specialization
Candidates should have expert experience with demonstrable impacts from coaching and leadership skills. A highly technical mindset with experience in technical development and strong experience with BPMN modelling standards is required.
Experience Required
Minimum 10 year(s)
Assistant Store Manager - Noel Leeming New Lynn at The Warehouse Group
Whau, Auckland, New Zealand - Full Time
Skills Needed
Management, Communication, Sales Culture, Customer Focus, Health And Safety, Team Leadership, Inventory Management, Merchandising, Customer Service, Sales Analysis, Administrative Tasks
Specialization
Proven management or supervisory experience in retail is ideal, along with strong communication skills and a customer-focused approach. Ability to create a sales culture and execute plans to maximize profitability is essential.
Experience Required
Minimum 2 year(s)
Graduate Geotechnical Engineer at Kirk Roberts Consulting
Christchurch, Canterbury, New Zealand - Full Time
Skills Needed
Geotechnical Engineering, Soil Mechanics, Slope Stability, Retaining Wall, Earthworks, Foundation Engineering, Attention To Detail, Planning, Problem Solving, Teamwork, Communication, Project Scheduling, Client Interaction, Field Testing, Sampling, Reporting
Specialization
A Bachelor of Engineering in Civil with a specialization in Geotechnical is essential for this role. Candidates should have 0-2 years of experience and a basic knowledge of geotechnical principles.
Customer Service Officer at Assurant
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Customer Service, Call Centre Experience, Insurance Knowledge, Proactive Attitude, Problem Solving, Team Player, Microsoft Office Suite, Communication Skills, Multi Tasking, Decision Making
Specialization
Candidates should have previous customer service or call centre experience, with a preference for those interested in classic vehicles. A proactive attitude and the ability to learn new systems quickly are essential.
Experience Required
Minimum 2 year(s)
Relationship Associate at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Banking Products, Financial Analysis, Credit Risk, Regulatory Compliance, Analytical Skills, Problem Solving, Commercial Insight, Corporate Banking
Specialization
Strong knowledge of banking products and experience in financial analysis and credit are essential. A tertiary qualification in Accounting, Finance, or Business is preferred but not essential.
Experience Required
Minimum 2 year(s)
Team Leader Business Support - Trade Services at AMETEK O'Brien
, , New Zealand - Full Time
Skills Needed
Operational Leadership, Customer Service, Analytical Capability, Financial Understanding, Communication Skills, Relationship Building, Negotiation Skills, Planning Skills, Organizational Skills, Continuous Improvement Mindset, Self Motivation, Results Driven, Team Collaboration, Microsoft Office Skills, Database Management
Specialization
Candidates should have over 5 years of experience in an operational or customer service leadership role. They must demonstrate strong analytical skills, effective communication, and the ability to manage customer escalations.
Experience Required
Minimum 5 year(s)
Manager Asset Planning at Wellington Water
Lower Hutt, Wellington, New Zealand - Full Time
Skills Needed
Asset Management, Investment Planning, Data Analysis, Condition Assessments, Performance Metrics, Risk Based Approaches, Stakeholder Engagement, Team Leadership, Strategic Planning, Collaboration, Relationship Management, Lifecycle Cost Analysis, Economic Analysis, Condition Monitoring, Risk Analytics
Specialization
Candidates should have significant experience in asset management or engineering in the water or infrastructure sectors. A degree in Engineering or equivalent relevant experience is required.
Experience Required
Minimum 5 year(s)
Human Resources Coordinator at Candidate Experience Site - Department of Internal Affairs
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Hr Coordination, Administration Skills, Written Communication, Verbal Communication, Accuracy, Precision, Prioritisation, Creative Thinking, Problem Solving, Collaboration, Relationship Building
Specialization
Candidates should possess HR coordination or administration skills and demonstrate strong communication abilities. A high level of accuracy, effective task prioritization, and innovative problem-solving skills are also required.
Member Lifecycle Specialist at Nib Health Funds
Auckland, Auckland, New Zealand -
Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Insurance, Financial Services, Consultative Sales, Customer Service, Compliance, Call Handling, Process Management, Product Knowledge, Member Satisfaction, Vulnerable Member Support, Retention Strategies, Cross-Selling, Training, Communication, Problem Solving, Team Collaboration

Industry

Insurance

Description
About nib | Ko Wai Mātou Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance. We believe in “challenging the status quo” and admire the diversity of thought and seek out people with an intrinsic need to make the world a better place. Health and wellbeing go hand in hand with our ‘future state’ strategy. Ehara i te toa takitahi (success is not achieved alone) - you will be joining a collaborative, innovative and driven team with the following benefits: Free health, life, income protection insurance + discounts for family AND fitness incentives Hybrid work environment: work from home and the Auckland office Join a supportive and dedicated team where you can develop and enhance your career An exceptionally generous leave policy including 22 days annual leave, cultural leave, 18 weeks fully paid parental leave for all parents Short term incentive programmes About the role | He Aha Te Tūranga The Member Lifecycle Specialist plays a key role as a nominated representative in retaining nib members by providing tailored solutions, managing member enquiries, and enhancing customer experience through proactive service and product expertise. Key Responsibilities: Managing inbound calls from members with questions about their current policy, offering alternative products and payment solutions to retain them. Make outbound calls in response to member email enquiries or requests from the customer care team, including support for members in arrears and annual cover reviews. Identify and support vulnerable members in line with nib’s Vulnerable Member Policy. Achieve individual and team retention targets while delivering exceptional service and identifying cross-sell opportunities. Maintain strong product knowledge and participate in training to ensure quality service and member satisfaction. About you | Ko Wai Koe You are someone who thrives in a service-focused sales environment, ideally with experience in insurance or financial services. You understand the importance of compliance and member satisfaction, and you are passionate about helping people make informed decisions about their cover, without the need for cold calling. Key Attributes & Skills: Background in insurance, financial services, and/or a strong understanding of industry regulations and compliance. Passion for consultative sales, with a focus on offering value to existing members. Proven ability to meet personal service targets by delivering high-quality service to members. Strong call handling and process management skills, with a commitment to member satisfaction. Willingness to complete formal training and stay up to date with nib’s products and regulatory obligations. Previous experience as a nominated representative or New Zealand Certificate in Financial Services (Level 5) If you're ready to step into a role that will challenge and reward you daily and provide an opportunity to build on your career, then please apply today! We embrace an inclusive working environment. We are LGBTQIA+, disability and neurodiverse inclusive, and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility, and education are valued to reflect the diversity of the communities in which we operate. Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you. All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment. www.nib.co.nz Applications close Tuesday 18th November Who we are nib Group is a trusted international health partner, empowering our members to make better decisions and improve health outcomes through greater accessibility to affordable health services and information. nib Group provides health and medical insurance to over 1.6 million Australian and New Zealand residents. We also provide health insurance to more than 190,000 international students and workers in Australia. In addition, we are Australia's third largest travel insurer and global distributor of travel insurance through our business nib Travel, providing financial protection and assurance to travellers wherever they are in the world Our Purpose Our purpose is your better health. We are a trusted partner in helping our members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.
Responsibilities
The Member Lifecycle Specialist is responsible for managing member inquiries and providing tailored solutions to retain nib members. This role involves achieving retention targets while enhancing customer experience through proactive service and product expertise.
Member Lifecycle Specialist at Nib Health Funds
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Insurance, Financial Services, Consultative Sales, Customer Service, Compliance, Call Handling, Process Management, Product Knowledge, Member Satisfaction, Vulnerable Member Support, Retention Strategies, Cross Selling, Training, Communication, Problem Solving, Team Collaboration
Specialization
Candidates should have a background in insurance or financial services and a strong understanding of industry regulations. A passion for consultative sales and a commitment to member satisfaction are essential.
Experience Required
Minimum 2 year(s)
License Owner, Wellington at Stranger Soccer
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Passion For Soccer, Business Background, Management, Customer Service, Entrepreneurial Spirit, Sales, Marketing, Team Leadership, Game Scheduling, Customer Engagement
Specialization
Candidates should have a passion for soccer and a strong connection to the local soccer scene, along with a business background and entrepreneurial spirit. A commitment to driving and scaling the brand in the market is essential.
Experience Required
Minimum 2 year(s)
Territory Sales Manager at Gallagher
, Southland, New Zealand - Full Time
Skills Needed
Sales Experience, Relationship Building, Strategic Thinking, Communication, Digital Savvy, Agri Sector Knowledge
Specialization
The ideal candidate should have proven sales success, preferably in the agriculture sector, and possess a full, clean NZ driver’s licence. They should be adaptable, enjoy connecting with people, and be comfortable working independently.
Experience Required
Minimum 2 year(s)
Caregiver - Casual at Summerset
Porirua, Wellington, New Zealand - Full Time
Skills Needed
Empathy, Communication, Personal Care, Teamwork, Patience, Relationship Building
Specialization
Candidates should have experience in aged care or a similar role and possess strong verbal communication skills. A commitment to being available for various shifts, sometimes at short notice, is also required.
Cleaner / Car Groomer (Full-Time) at Avis Budget Group
Frankton, Otago, New Zealand - Full Time
Skills Needed
Attention To Detail, Physical Labour, Fast Paced Environment, Vehicle Maintenance, Cleaning, Customer Service
Specialization
A full, clean, valid class 1 driver’s licence is essential for this role. Previous experience in a hands-on or physical labouring role is preferred, along with the ability to work in various weather conditions.
Housekeeper/Laundry Assistant - Casual at Summerset
Katikati, Bay of Plenty, New Zealand - Full Time
Skills Needed
Housekeeping, Laundry Assistance, Attention To Detail, Infection Control, Health And Safety, Relationship Building, Aged Care Interest
Specialization
Candidates should have experience in housekeeping, ideally in healthcare or hospitality. A genuine interest in aged care is valued, and full training will be provided.
Store Assistant - Botany at Full Tank Group Limited
Howick, Auckland, New Zealand - Full Time
Skills Needed
Customer Service, Communication Skills, Positive Attitude, Teamwork, Work Ethic, Eagerness To Learn
Specialization
You should have a positive attitude and strong communication skills. Passion for customer service and the ability to work independently and in a team are essential.
Secretary, Academic Governance at Te Herenga Waka—Victoria University of Wellington
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Organisational Skills, Communication Skills, Committee Servicing, Board Governance, Attention To Detail, Confidentiality, Database Maintenance, Website Content Maintenance
Specialization
Candidates should have strong organisational and communication skills, along with experience in committee servicing or board governance. The ability to manage multiple priorities while maintaining confidentiality is essential.
Experience Required
Minimum 2 year(s)
Programme Lead - VC's Leadership Programme at Te Herenga Waka—Victoria University of Wellington
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Leadership Development, Education, Programme Management, Strategic Mindset, Facilitation Skills, Event Management, Project Management, Diversity, Inclusion, Relationship Building, Stakeholder Engagement, Curriculum Design, Evaluation, Collaboration, Integrity, Change Management
Specialization
Candidates should have a background in leadership development, education, or programme management, along with strong facilitation and project management skills. A commitment to diversity and experience working with students or young adults is essential.
Experience Required
Minimum 2 year(s)
Shopfloor Team Member - The Warehouse, Dannevirke (Full-time) at The Warehouse Group
Dannevirke, Manawatū-Whanganui, New Zealand - Full Time
Skills Needed
Customer Service, Communication Skills, Teamwork, Work Ethic, Attention To Detail, Problem Solving
Specialization
Experience in a customer-facing role is beneficial but not required. Good communication skills, a positive attitude, and the ability to perform physical tasks are essential.
Senior Consultant - Java + AWS + AI Specialist at Datacom
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Java, Aws, Ai, Python, Spring Framework, Devops, Agile, Cloud Architecture, Api Integration, Machine Learning, Data Pipelines, Consulting, Communication, Problem Solving, Leadership, Database Management
Specialization
Candidates should have proven mastery of the Java ecosystem and extensive experience with AWS and AI applications. Strong communication skills and a consulting background are essential for engaging with clients and delivering practical outcomes.
Experience Required
Minimum 10 year(s)
Maintenance Engineer at Aliaxis
Whau, Auckland, New Zealand - Full Time
Skills Needed
Mechanical Maintenance, Problem Solving, Analytical Troubleshooting, Root Cause Analysis, Computer Literacy, Plastic Production Processes
Specialization
Trade qualified (level 4) in Fitting and Turning or equivalent with at least 5 years post-apprenticeship experience is required. Experience in analytical troubleshooting and problem analysis is essential, along with the ability to work independently.
Experience Required
Minimum 5 year(s)
Craft Specialist - Process at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Process Methodologies, Continuous Improvement, Process Mining, Technical Development, Power Bi, Power Platform Apps, Bpmn Modelling, Consulting Mindset, Leadership Skills
Specialization
Candidates should have expert experience with demonstrable impacts from coaching and leadership skills. A highly technical mindset with experience in technical development and strong experience with BPMN modelling standards is required.
Experience Required
Minimum 10 year(s)
Assistant Store Manager - Noel Leeming New Lynn at The Warehouse Group
Whau, Auckland, New Zealand - Full Time
Skills Needed
Management, Communication, Sales Culture, Customer Focus, Health And Safety, Team Leadership, Inventory Management, Merchandising, Customer Service, Sales Analysis, Administrative Tasks
Specialization
Proven management or supervisory experience in retail is ideal, along with strong communication skills and a customer-focused approach. Ability to create a sales culture and execute plans to maximize profitability is essential.
Experience Required
Minimum 2 year(s)
Graduate Geotechnical Engineer at Kirk Roberts Consulting
Christchurch, Canterbury, New Zealand - Full Time
Skills Needed
Geotechnical Engineering, Soil Mechanics, Slope Stability, Retaining Wall, Earthworks, Foundation Engineering, Attention To Detail, Planning, Problem Solving, Teamwork, Communication, Project Scheduling, Client Interaction, Field Testing, Sampling, Reporting
Specialization
A Bachelor of Engineering in Civil with a specialization in Geotechnical is essential for this role. Candidates should have 0-2 years of experience and a basic knowledge of geotechnical principles.
Customer Service Officer at Assurant
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Customer Service, Call Centre Experience, Insurance Knowledge, Proactive Attitude, Problem Solving, Team Player, Microsoft Office Suite, Communication Skills, Multi Tasking, Decision Making
Specialization
Candidates should have previous customer service or call centre experience, with a preference for those interested in classic vehicles. A proactive attitude and the ability to learn new systems quickly are essential.
Experience Required
Minimum 2 year(s)
Relationship Associate at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Banking Products, Financial Analysis, Credit Risk, Regulatory Compliance, Analytical Skills, Problem Solving, Commercial Insight, Corporate Banking
Specialization
Strong knowledge of banking products and experience in financial analysis and credit are essential. A tertiary qualification in Accounting, Finance, or Business is preferred but not essential.
Experience Required
Minimum 2 year(s)
Team Leader Business Support - Trade Services at AMETEK O'Brien
, , New Zealand - Full Time
Skills Needed
Operational Leadership, Customer Service, Analytical Capability, Financial Understanding, Communication Skills, Relationship Building, Negotiation Skills, Planning Skills, Organizational Skills, Continuous Improvement Mindset, Self Motivation, Results Driven, Team Collaboration, Microsoft Office Skills, Database Management
Specialization
Candidates should have over 5 years of experience in an operational or customer service leadership role. They must demonstrate strong analytical skills, effective communication, and the ability to manage customer escalations.
Experience Required
Minimum 5 year(s)
Manager Asset Planning at Wellington Water
Lower Hutt, Wellington, New Zealand - Full Time
Skills Needed
Asset Management, Investment Planning, Data Analysis, Condition Assessments, Performance Metrics, Risk Based Approaches, Stakeholder Engagement, Team Leadership, Strategic Planning, Collaboration, Relationship Management, Lifecycle Cost Analysis, Economic Analysis, Condition Monitoring, Risk Analytics
Specialization
Candidates should have significant experience in asset management or engineering in the water or infrastructure sectors. A degree in Engineering or equivalent relevant experience is required.
Experience Required
Minimum 5 year(s)
Human Resources Coordinator at Candidate Experience Site - Department of Internal Affairs
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Hr Coordination, Administration Skills, Written Communication, Verbal Communication, Accuracy, Precision, Prioritisation, Creative Thinking, Problem Solving, Collaboration, Relationship Building
Specialization
Candidates should possess HR coordination or administration skills and demonstrate strong communication abilities. A high level of accuracy, effective task prioritization, and innovative problem-solving skills are also required.