Accounts Receivable Officer | Waldorf Astoria Dubai Palm Jumeirah
An Accounts Receivable Officer with Waldorf Astoria Hotels and Resorts is responsible for managing and monitoring the hotel’s receivables, ensuring timely billing, accurate record-keeping and prompt collection of outstanding balances in a timely manner. This role plays a critical part in maintaining strong guest relationships, ensuring accurate financial reporting and supporting the overall financial health of the property.

• Prepare and issue accurate invoices for all hotel services including rooms, events, banquets and other outlets.
• Ensure that all charges are properly recorded and supported by appropriate documentation and in line with contracts, packages, and agreed rates.
• Monitor accounts receivable aging reports and follow up with guests, corporate clients, and travel agents for timely payment.
• Coordinate with Front Office, Spa, F&B, Sales and Events teams to validate all billable services. Liaise with teams to resolve billing queries and disputes.
• Evaluate and review credit applications from corporate clients and travel agencies, ensuring adherence to hotel credit policies.
• Reconcile daily revenue reports and ensure proper recording in the general ledger.
• Conduct regular audits of accounts receivable ledgers, investigating any discrepancies.
• Prepare monthly accounts receivable reports and analysis for the Finance Manager.
• Respond to guest inquiries regarding billing promptly and professionally.
• Maintain clear, courteous, and professional communication with clients to foster strong relationships.
• Ensure all billing and collection activities comply with the hotel’s internal controls, financial policies, and relevant regulations.
• Maintain organized records and documentation to support audits and financial reviews.
• Ensure compliance with hotel policies, accounting standards, and local regulations.
• Support the finance team with general accounting tasks as needed