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Customer Support Manager (US-Based Legal-Tech Company) A123 at Pearl
, , Philippines - Full Time
Skills Needed
Customer Support, Client Service Management, Team Leadership, Zendesk, Problem Solving, Communication, Organizational Skills, Legal Tech, Saas, Documentation, Quality Assurance, Automation, Workflow Optimization, Client Interaction, Process Improvement, Mentorship
Specialization
Candidates must have over 6 years of experience in customer support or client service management, ideally in SaaS or legal-tech environments. Strong communication skills and proficiency with Zendesk are essential.
Experience Required
Minimum 5 year(s)
Customer Support Manager (US-Based Legal-Tech Company) A123 at Pearl
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Customer Support Management, Team Leadership, Zendesk, Communication Skills, Problem Solving, Organizational Skills, Client Relations, Process Improvement, Quality Assurance, Data Analysis, Documentation, Mentorship, Automation, Workflow Optimization, Product Testing, Saas
Specialization
Candidates must have over 6 years of experience in customer support or client service management, ideally in SaaS or legal-tech environments. Strong communication skills and hands-on proficiency with Zendesk are essential.
Experience Required
Minimum 5 year(s)
Senior Counsel - Corporate & Project Finance Legal Practice at Greenfix Property Care
, , Saudi Arabia - Full Time
Skills Needed
Corporate Law, Project Finance, Capital Markets, Negotiation, Documentation, Legal Advisory, Regulatory Compliance, Joint Ventures, Tax Law, Antitrust Law, International Transactions, Client Management, Transaction Structuring, Commercial Awareness, Problem Solving, Team Collaboration, Cost Management
Specialization
Candidates must hold a JD or equivalent diploma and have a minimum of six years of finance experience in a law firm or in-house. Experience with international transactions and a pragmatic approach to law practice are essential.
Experience Required
Minimum 5 year(s)
Customer Support Manager (US-Based Legal-Tech Company) A123 at Pearl
, , Philippines - Full Time
Skills Needed
Customer Support, Client Service Management, Team Leadership, Zendesk, Communication, Problem Solving, Organizational Skills, Attention To Detail, Legal Operations, Saas, Tech, Documentation, Quality Assurance, Automation, Workflow Optimization, Client Interaction
Specialization
Candidates must have over 6 years of experience in customer support or client service management, ideally in SaaS or legal-tech environments. Strong communication skills and hands-on proficiency with Zendesk or similar platforms are essential.
Experience Required
Minimum 5 year(s)
Data Entry Specialist - Legal Process Serving - ZR_29663_JOB at BruntWork
Quezon City, Metro Manila, Philippines - Full Time
Skills Needed
Data Entry, Legal Terminology, Attention To Detail, Time Management, Confidentiality, Communication Skills, Self Motivated, Adaptability, Data Management, Document Handling, Team Collaboration, Error Review, Task Assignment, Scanning, Digitization, Software Familiarity
Specialization
The position requires proficient typing skills, strong attention to detail, and excellent time management abilities. A basic understanding of legal terminology is preferred, along with familiarity with data entry software.
Executive Legal Secretary - Investment Funds - Cayman Islands at Walkers Global
, , - Full Time
Skills Needed
Legal Secretarial Qualification, Legal Terminology, Organizational Skills, Time Management, Discretion, Client Service, Written Communication, Verbal Communication, Microsoft Office, Billing Software, Document Management, Attention To Detail, Typing Skills, Proactive Attitude, Flexible Mindset, Resilience
Specialization
Candidates must have a recognized legal secretarial qualification and at least 5 years of experience in a legal or professional services environment. A strong understanding of legal procedures and exceptional organizational skills are essential.
Experience Required
Minimum 5 year(s)
Sr. Paralegal, Internal Creative Marketing Services (Ad Hock) at Visa
Foster City, California, United States - Full Time
Skills Needed
Legal Review, Creative Production, Contract Drafting, Rights Management, Organizational Skills, Project Management, Analytical Ability, Communication Skills, Problem Solving, Business Acumen, Team Collaboration, Marketing, Negotiation, Self Motivated, Judgment, Curiosity
Specialization
Candidates should have 5 or more years of relevant experience and a Bachelor's degree or equivalent. Prior experience in a marketing legal role or creative production legal role is required.
Experience Required
Minimum 5 year(s)
Spanish Bilingual Pre-Litigation Paralegal - (ZR_28493_JOB) at BruntWork
Quezon City, Metro Manila, Philippines - Full Time
Skills Needed
Bilingual, Pre Litigation, Personal Injury Law, Organizational Skills, Communication Skills, Medical Records, Georgia State Court, Microsoft Office, Case Management Software, Attention To Detail, Client Service, Legal Support, Drafting, Time Management, Multitasking
Specialization
Candidates must be fluent in English and Spanish, with a minimum of 2 years of experience as a pre-litigation or personal injury paralegal. Familiarity with Georgia personal injury law and proficiency in relevant software are preferred.
Experience Required
Minimum 2 year(s)
Legal Back-Office Advisor (Dutch-speaking) - Airline Company at Concentrix Corporation United States
Lisbon, , Portugal - Full Time
Skills Needed
Dutch, English, Communication Skills, Customer Service, Proactive, Self Motivated, Team Player
Specialization
Candidates should have a high level of Dutch and be fluent in English, along with excellent communication skills. Previous experience in customer service or as a tourism/travel representative is a plus.
Sachbearbeiter(in)/Paralegal Law Department (w/m/d) REF3195E at Aumovio
Frankfurt, Hesse, Germany - Full Time
Skills Needed
Legal Understanding, Contract Management, Communication Skills, Team Spirit, Ms Office, Document Management Systems, German Corporate Law, International Business Law
Specialization
Candidates should have a completed degree or training as a business lawyer, legal assistant, or a comparable qualification. Knowledge of German corporate law and international business law is preferred, along with excellent communication skills in German and English.
U.S. Policy and Advocacy 2026 Summer Legal Associate (State) at Center for Reproductive Rights
New York, New York, United States - Full Time
Skills Needed
Legal Research, Writing Skills, Legislative Policy, Public Interest, Gender Justice, Reproductive Rights, Health Justice, Advocacy, Coalition Building, Analytical Skills, Research, Communication, Teamwork, Attention To Detail, Critical Thinking
Specialization
Candidates must have completed at least one year of law school and demonstrate strong legal research and writing skills. A commitment to reproductive rights and advancing underrepresented viewpoints is essential.
Africa Talent by Deloitte - NL Paralegal - Senior Consultant at Deloitte
Johannesburg, Gauteng, South Africa - Full Time
Skills Needed
Legal Support, Documentation Management, Corporate Law, Agendas Management, Compliance Monitoring, Knowledge Management, Research Skills, Quality Control, Ai Utilization, Office Skills, Stakeholder Management, Prioritization Skills, English Proficiency, Team Collaboration, Template Management, Corporate Housekeeping
Specialization
A completed degree in Law or equivalent and 4-5 years of experience in the Paralegal space are required. Proficiency in English and knowledge of Office/SharePoint are also necessary.
Experience Required
Minimum 2 year(s)
Budget Manager (Bronx) at Legal Services NYC
, , - Full Time
Skills Needed
Accounting, Finance, Budgeting, Not For Profit Accounting, Excel, Communication, Teamwork, Grant Accounting, Budget Analysis, Financial Reporting, Scenario Planning, Data Analysis, Business Processes, Contract Management, Resource Identification, Budget Creation
Specialization
Candidates must have a minimum BA degree in Accounting, Finance, or a related field, along with at least 5 years of experience in accounting or budgeting roles. Knowledge of not-for-profit accounting and proficiency in Excel are preferred.
Experience Required
Minimum 5 year(s)
NQ Court of Protection Solicitor at OCULUS LEGAL GROUP
London, England, United Kingdom - Full Time
Skills Needed
Communication Skills, Health, Welfare
Qualification
Graduate
Conveyancing Solicitor at OCULUS LEGAL GROUP
SCB1, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Conveyancing Assistant at OCULUS LEGAL GROUP
Chelmsford CM1, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Conveyancing Secretary at OCULUS LEGAL GROUP
Tonbridge TN11, , United Kingdom - Full Time
Skills Needed
Case Management Software, Microsoft Office, Management Skills, Conveyancing
Qualification
Graduate
Senior Lawyers (Criminal Law, Family Violence & Youth Crime) - Sunshine & W at Victoria Legal Aid
Australia, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Investment Management Legal Operations, Vice President Officer at Morgan Stanley
New York, New York, United States - Full Time
Skills Needed
Leadership, Organizational Skills, People Management, Project Management, Analytical Skills, Financial Management, Resource Management, Stakeholder Engagement, Communication Skills, Transformation Initiatives
Specialization
Experience in a senior operational or COO position within a legal, compliance, or financial services context is required. Proficient leadership and demonstrated capability in transformation initiatives and project management are essential.
Experience Required
Minimum 10 year(s)
Legal Internship- Detained Adult Program, Direct Representation at Amica Center for Immigrant Rights (Amica Center)
Washington, District of Columbia, United States - Full Time
Skills Needed
Legal Research, Writing, Client Communication, Evidence Collection, Immigration Law, Social Justice, Human Rights, Teamwork, Independence, Fluency In Spanish
Specialization
Candidates must be currently enrolled in law school and able to commit 15-20 hours per week. Strong interest in immigration rights and excellent research and writing skills are essential, along with a willingness to work with diverse communities.
Customer Support Manager (US-Based Legal-Tech Company) A123 at Pearl
, , Philippines -
Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Client Service Management, Team Leadership, Zendesk, Problem-Solving, Communication, Organizational Skills, Legal-Tech, SaaS, Documentation, Quality Assurance, Automation, Workflow Optimization, Client Interaction, Process Improvement, Mentorship

Industry

Staffing and Recruiting

Description
Job Type: Full-time (40 hours/week) Salary Range: based on experience, with performance-based bonuses. Locations: Remote About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we’re building for: Watch here Why Work with Us? We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. About the Company Our client is a London-based legal technology company transforming how large U.S. law firms manage side letters and contract data through its proprietary AI platform. They work with elite U.S. law firms and are rapidly scaling their operations to support a growing global client base. The company values forward-thinking, reliability, and clear communication—qualities that have made it a trusted partner to the most demanding legal teams. As they continue their next phase of growth, they’re building out a world-class Customer Support function to ensure every client receives fast, accurate, and white-glove service. Role Overview We are seeking a Customer Support Manager who will lead and scale the company’s client support operations. This is a hands-on leadership role; you’ll manage a small but growing support team, oversee daily ticket operations, and personally handle high-impact client interactions with some of the world’s top law firms. You’ll act as both player and coach: managing people, refining processes, and maintaining a proactive, high-touch support experience that reflects the company's reputation for professionalism and precision. Key Responsibilities Client & Team Leadership Lead and mentor Customer Support Representatives (currently 2: Mikey and Josh), providing guidance on communication quality, tone, and escalation handling. Personally manage complex client inquiries and high-sensitivity issues, ensuring quick and effective resolution. Maintain white-glove communication standards when dealing with law firm clients and their teams. Oversee team coverage across time zones, ensuring smooth shift transitions and consistent service delivery. Operational Excellence Manage day-to-day Zendesk operations, ensuring tickets, chats, and calls are handled within SLAs. Develop, refine, and document SOPs for ticket handling, QA, and escalation protocols. Create and track support metrics dashboards (CSAT, FRT, Resolution Time, Escalations). Analyze recurring issues to identify product or process improvements and collaborate with Product and Tech teams. Maintain and grow internal and client-facing knowledge base documentation. Continuous Improvement & Reporting Conduct weekly reviews with the support team to assess quality, tone, and efficiency. Identify automation and workflow optimization opportunities. Present regular reports on customer satisfaction and team performance to leadership. Support product testing and QA for new feature releases to ensure seamless client experience. Must-Have: 6+ years of experience in customer support or client service management, ideally in SaaS, tech, or legal-tech environments. Experience managing a small-to-mid support team (3–5 members) across multiple time zones. Exceptional written and verbal English communication — clear, professional, and client-facing polish. Hands-on proficiency with Zendesk or similar ticketing platforms. Strong organizational and problem-solving skills with attention to accuracy and detail. Ability to stay calm and professional under pressure when managing demanding clients. Comfortable working closely with leadership and cross-functional teams (Product, Legal Ops, Engineering). Nice-to-Have: Background in legal operations or paralegal work. Experience in early-stage or scaling startup environments. Familiarity with support QA programs or customer success frameworks. Experience designing or maintaining knowledge bases or internal documentation systems. Compensation Package Competitive Salary: Based on experience and skills Remote Work: Fully remote—work from anywhere Generous PTO: Ample paid time off to rest and recharge Direct Mentorship: Grow through guidance from international industry experts Learning & Development: Ongoing access to resources for professional growth Global Networking: Work and connect with professionals around the world Work-Life Balance: Flexible hours that support a healthy work-life balance Ready to Join Us? If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.
Responsibilities
The Customer Support Manager will lead and scale the client support operations, managing a small team and overseeing daily ticket operations. They will ensure high-quality client interactions and maintain a proactive support experience.
Customer Support Manager (US-Based Legal-Tech Company) A123 at Pearl
, , Philippines - Full Time
Skills Needed
Customer Support, Client Service Management, Team Leadership, Zendesk, Problem Solving, Communication, Organizational Skills, Legal Tech, Saas, Documentation, Quality Assurance, Automation, Workflow Optimization, Client Interaction, Process Improvement, Mentorship
Specialization
Candidates must have over 6 years of experience in customer support or client service management, ideally in SaaS or legal-tech environments. Strong communication skills and proficiency with Zendesk are essential.
Experience Required
Minimum 5 year(s)
Customer Support Manager (US-Based Legal-Tech Company) A123 at Pearl
Manila, Metro Manila, Philippines - Full Time
Skills Needed
Customer Support Management, Team Leadership, Zendesk, Communication Skills, Problem Solving, Organizational Skills, Client Relations, Process Improvement, Quality Assurance, Data Analysis, Documentation, Mentorship, Automation, Workflow Optimization, Product Testing, Saas
Specialization
Candidates must have over 6 years of experience in customer support or client service management, ideally in SaaS or legal-tech environments. Strong communication skills and hands-on proficiency with Zendesk are essential.
Experience Required
Minimum 5 year(s)
Senior Counsel - Corporate & Project Finance Legal Practice at Greenfix Property Care
, , Saudi Arabia - Full Time
Skills Needed
Corporate Law, Project Finance, Capital Markets, Negotiation, Documentation, Legal Advisory, Regulatory Compliance, Joint Ventures, Tax Law, Antitrust Law, International Transactions, Client Management, Transaction Structuring, Commercial Awareness, Problem Solving, Team Collaboration, Cost Management
Specialization
Candidates must hold a JD or equivalent diploma and have a minimum of six years of finance experience in a law firm or in-house. Experience with international transactions and a pragmatic approach to law practice are essential.
Experience Required
Minimum 5 year(s)
Customer Support Manager (US-Based Legal-Tech Company) A123 at Pearl
, , Philippines - Full Time
Skills Needed
Customer Support, Client Service Management, Team Leadership, Zendesk, Communication, Problem Solving, Organizational Skills, Attention To Detail, Legal Operations, Saas, Tech, Documentation, Quality Assurance, Automation, Workflow Optimization, Client Interaction
Specialization
Candidates must have over 6 years of experience in customer support or client service management, ideally in SaaS or legal-tech environments. Strong communication skills and hands-on proficiency with Zendesk or similar platforms are essential.
Experience Required
Minimum 5 year(s)
Data Entry Specialist - Legal Process Serving - ZR_29663_JOB at BruntWork
Quezon City, Metro Manila, Philippines - Full Time
Skills Needed
Data Entry, Legal Terminology, Attention To Detail, Time Management, Confidentiality, Communication Skills, Self Motivated, Adaptability, Data Management, Document Handling, Team Collaboration, Error Review, Task Assignment, Scanning, Digitization, Software Familiarity
Specialization
The position requires proficient typing skills, strong attention to detail, and excellent time management abilities. A basic understanding of legal terminology is preferred, along with familiarity with data entry software.
Executive Legal Secretary - Investment Funds - Cayman Islands at Walkers Global
, , - Full Time
Skills Needed
Legal Secretarial Qualification, Legal Terminology, Organizational Skills, Time Management, Discretion, Client Service, Written Communication, Verbal Communication, Microsoft Office, Billing Software, Document Management, Attention To Detail, Typing Skills, Proactive Attitude, Flexible Mindset, Resilience
Specialization
Candidates must have a recognized legal secretarial qualification and at least 5 years of experience in a legal or professional services environment. A strong understanding of legal procedures and exceptional organizational skills are essential.
Experience Required
Minimum 5 year(s)
Sr. Paralegal, Internal Creative Marketing Services (Ad Hock) at Visa
Foster City, California, United States - Full Time
Skills Needed
Legal Review, Creative Production, Contract Drafting, Rights Management, Organizational Skills, Project Management, Analytical Ability, Communication Skills, Problem Solving, Business Acumen, Team Collaboration, Marketing, Negotiation, Self Motivated, Judgment, Curiosity
Specialization
Candidates should have 5 or more years of relevant experience and a Bachelor's degree or equivalent. Prior experience in a marketing legal role or creative production legal role is required.
Experience Required
Minimum 5 year(s)
Spanish Bilingual Pre-Litigation Paralegal - (ZR_28493_JOB) at BruntWork
Quezon City, Metro Manila, Philippines - Full Time
Skills Needed
Bilingual, Pre Litigation, Personal Injury Law, Organizational Skills, Communication Skills, Medical Records, Georgia State Court, Microsoft Office, Case Management Software, Attention To Detail, Client Service, Legal Support, Drafting, Time Management, Multitasking
Specialization
Candidates must be fluent in English and Spanish, with a minimum of 2 years of experience as a pre-litigation or personal injury paralegal. Familiarity with Georgia personal injury law and proficiency in relevant software are preferred.
Experience Required
Minimum 2 year(s)
Legal Back-Office Advisor (Dutch-speaking) - Airline Company at Concentrix Corporation United States
Lisbon, , Portugal - Full Time
Skills Needed
Dutch, English, Communication Skills, Customer Service, Proactive, Self Motivated, Team Player
Specialization
Candidates should have a high level of Dutch and be fluent in English, along with excellent communication skills. Previous experience in customer service or as a tourism/travel representative is a plus.
Sachbearbeiter(in)/Paralegal Law Department (w/m/d) REF3195E at Aumovio
Frankfurt, Hesse, Germany - Full Time
Skills Needed
Legal Understanding, Contract Management, Communication Skills, Team Spirit, Ms Office, Document Management Systems, German Corporate Law, International Business Law
Specialization
Candidates should have a completed degree or training as a business lawyer, legal assistant, or a comparable qualification. Knowledge of German corporate law and international business law is preferred, along with excellent communication skills in German and English.
U.S. Policy and Advocacy 2026 Summer Legal Associate (State) at Center for Reproductive Rights
New York, New York, United States - Full Time
Skills Needed
Legal Research, Writing Skills, Legislative Policy, Public Interest, Gender Justice, Reproductive Rights, Health Justice, Advocacy, Coalition Building, Analytical Skills, Research, Communication, Teamwork, Attention To Detail, Critical Thinking
Specialization
Candidates must have completed at least one year of law school and demonstrate strong legal research and writing skills. A commitment to reproductive rights and advancing underrepresented viewpoints is essential.
Africa Talent by Deloitte - NL Paralegal - Senior Consultant at Deloitte
Johannesburg, Gauteng, South Africa - Full Time
Skills Needed
Legal Support, Documentation Management, Corporate Law, Agendas Management, Compliance Monitoring, Knowledge Management, Research Skills, Quality Control, Ai Utilization, Office Skills, Stakeholder Management, Prioritization Skills, English Proficiency, Team Collaboration, Template Management, Corporate Housekeeping
Specialization
A completed degree in Law or equivalent and 4-5 years of experience in the Paralegal space are required. Proficiency in English and knowledge of Office/SharePoint are also necessary.
Experience Required
Minimum 2 year(s)
Budget Manager (Bronx) at Legal Services NYC
, , - Full Time
Skills Needed
Accounting, Finance, Budgeting, Not For Profit Accounting, Excel, Communication, Teamwork, Grant Accounting, Budget Analysis, Financial Reporting, Scenario Planning, Data Analysis, Business Processes, Contract Management, Resource Identification, Budget Creation
Specialization
Candidates must have a minimum BA degree in Accounting, Finance, or a related field, along with at least 5 years of experience in accounting or budgeting roles. Knowledge of not-for-profit accounting and proficiency in Excel are preferred.
Experience Required
Minimum 5 year(s)
NQ Court of Protection Solicitor at OCULUS LEGAL GROUP
London, England, United Kingdom - Full Time
Skills Needed
Communication Skills, Health, Welfare
Qualification
Graduate
Conveyancing Solicitor at OCULUS LEGAL GROUP
SCB1, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Conveyancing Assistant at OCULUS LEGAL GROUP
Chelmsford CM1, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Conveyancing Secretary at OCULUS LEGAL GROUP
Tonbridge TN11, , United Kingdom - Full Time
Skills Needed
Case Management Software, Microsoft Office, Management Skills, Conveyancing
Qualification
Graduate
Senior Lawyers (Criminal Law, Family Violence & Youth Crime) - Sunshine & W at Victoria Legal Aid
Australia, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Investment Management Legal Operations, Vice President Officer at Morgan Stanley
New York, New York, United States - Full Time
Skills Needed
Leadership, Organizational Skills, People Management, Project Management, Analytical Skills, Financial Management, Resource Management, Stakeholder Engagement, Communication Skills, Transformation Initiatives
Specialization
Experience in a senior operational or COO position within a legal, compliance, or financial services context is required. Proficient leadership and demonstrated capability in transformation initiatives and project management are essential.
Experience Required
Minimum 10 year(s)
Legal Internship- Detained Adult Program, Direct Representation at Amica Center for Immigrant Rights (Amica Center)
Washington, District of Columbia, United States - Full Time
Skills Needed
Legal Research, Writing, Client Communication, Evidence Collection, Immigration Law, Social Justice, Human Rights, Teamwork, Independence, Fluency In Spanish
Specialization
Candidates must be currently enrolled in law school and able to commit 15-20 hours per week. Strong interest in immigration rights and excellent research and writing skills are essential, along with a willingness to work with diverse communities.