The Student Services Advisor will support the Executive Master of Public Health (EMPH) program as part of the Executive Programs in Health Policy and Management (HPM) team. This position will be supervised by Director of Executive Programs in HPM. Duties include but are not limited to day-to-day operations, student advising, admissions, financial aid, registration, petitions and various student services, event planning, and special projects.

QUALIFICATIONS

• Customer Service Demonstrated experience in working with mid-career professionals and people of diverse backgrounds at a professional level, providing the highest level of customer service to a demanding student body. (Required)
• Counseling Experience counseling students, staff, and faculty on issues relating to student affairs. (Required)
• Direction Experience in establishing priorities and working on a self-directed basis. (Required)
• Computer Programs Demonstrated experience with computer software programs, e.g., MSWord, Excel, Access, Publisher, PowerPoint, etc., as well as Outlook e-mail and online calendar systems. (Required)
• Arithmetic and Analysis Adequate mathematical experience to prepare reimbursement forms and accurately organize and maintain financial records. Ability to analyze, develop and produce budget spreadsheets. (Required)
• Communication Experience and tact in communicating and interpreting information and policy changes to applicants, staff and faculty. (Required)
• University Policies Working experience with university graduate student policies and procedures (e.g., University and School admissions regulations, financial aid, degree requirements, faculty advising, etc.). (Preferred)
• Implementation Experience implementing policies pertaining to masters students, school-wide degree requirements, and procedures for advancing students to candidacy (Preferred)
• UCLA Systems Experience using Graduate Division Intranet site and AIS systems, including SIS and RDS to retrieve data and keep track of student applications, enrollment, financial aid, GPA, etc. (Preferred)
• Strong interpersonal skills to work effectively and create positive working relationships with program faculty, staff and students, as well as campus and off campus departments and organizations. (Required)
• Demonstrated organizational skills to effectively multi-task, organize events and meetings, coordinate annual course schedules, compile application materials, maintain student files, develop mentoring opportunities, etc. (Required)
• Excellent English verbal and written communication skills to generate effective correspondence and reports. (Required)
• Ability and resourcefulness to meet deadlines and manage a heavy workload that includes competing demands. (Required)
• Ability to recognize need for consultation and/or to report problems. (Required)
• Ability to analyze transcript information and national aptitude test scores to counsel prospective applicants regarding possibility of admission. (Required)
• Ability to interpret student records, e.g., transcripts, degree progress, application materials, etc. (Preferred)
• Knowledge and coordination of course and faculty evaluation process by students. (Preferred)
• Knowledge and understanding of health professions and health care management. (Preferred)

EDUCATION, LICENSES, CERTIFICATIONS & PERSONAL AFFILIATIONS

• Bachelor’s Degree in a related field, or equivalent combination of education and experience/training. (Required)
• Other Type of Degree Training from UCLA online graduate student systems, e.g., SIS, SBAR, CIMS, Jasmine, etc. (Preferred)

COMPLETE POSITION DESCRIPTION

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