JOB SUMMARY

DEN is a premier dog wellness campus with grooming, daycare, boarding, hikes, and events dedicated to providing high-quality services while ensuring a stress-free and enjoyable experience for pets and their owners. We take pride in our knowledgeable staff, top-notch customer service, and clean, welcoming environment.
We are looking for a highly organized, friendly, and proactive Front Desk Receptionist & Office Administrator to be the first point of contact for our clients. This role is perfect for someone with a passion for dogs, excellent customer service skills, and strong administrative experience in a fast-paced environment.

INDUSTRY KNOWLEDGE & SKILLS:

✅ Have a strong understanding of dog breeds, coat types, grooming styles, and standard cuts.
✅ Be able to answer client questions regarding appropriate grooming options for their pet’s coat type.
✅ Assist in coordinating grooming schedules to balance dog temperament, size, and service requirements.
✅ Provide support to the team by relaying client requests accurately.

SKILLS

• 3+ years of experience in a front desk, receptionist, or office administrator role in a dog grooming salon, veterinary clinic, pet care business, or similar industry.
  ✔ Strong customer service and communication skills – must be professional, patient, and friendly.
  ✔ Knowledge of dog breeds, grooming styles, and common breed-specific cuts.
  ✔ Proficiency in Google Docs, Google Calendar, and appointment scheduling software.
  ✔ Ability to multi-task and work in a fast-paced, high-energy environment.
  ✔ Strong organizational skills and attention to detail.
  ✔ Experience handling client records, invoicing, and payment processing.
  ✔ Comfortable working around dogs of all sizes, breeds, and temperaments.
  Ability to de-escalate situations and handle customer concerns professionally.
  A passion for animals and a commitment to providing excellent service.

• Customer Service & Front Desk Duties:
  ✅ Greet and assist clients and their dogs upon arrival with a warm, friendly demeanor.
  ✅ Answer phone calls, texts, and emails professionally and efficiently.
  ✅ Schedule and manage grooming appointments with accuracy, ensuring optimal workflow.
  ✅ Communicate clearly with clients regarding grooming services, pricing, and estimated completion times.
  ✅ Handle check-ins and check-outs, ensuring clients sign necessary forms and understand service details.
  ✅ Provide knowledgeable recommendations on grooming services based on breed, coat type, and client requests.