REQUIREMENTS:

• The ideal Executive Housekeeper will have experience of at least 3 years of supervisory experience in hotel housekeeping operations, candidates without this per-requisite will not be considered for this role
• Flexibility to work (Tue-Sat) and (Sun to Thu) on a rotation basis
• Genuinely warm presence, a sincere and outgoing nature, strive for service excellence
• You have strong organizational skills and the ability to remain flexible to changing business needs
• Standing/walking for extended periods; ability to sit, crouch, twist, reach, bend and lift up to 25lbs occasionally
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception
• Proficiency in Microsoft Word, Excel and willingness to proactively learn Hilton PMS systems

ABOUT THE ROLE:

Reporting to the General Manger, as the Executive Housekeeper, you are at the forefront of creating and executing memorable experiences for our guests by giving the ‘wow’ factor. It’s the moment that guests walk into the hotel and receive a great first impression, then enter their bedrooms and think, ‘wow this looks Wonderful’ N Spotless. You will be working in a closely knit team where a “Yes And Do” attitude and ensemble-orientation is an absolute must. The position will be one of the hotel’s key leaders in charge of overall hotel cleanliness, leading a team of room attendants, laundry attendants & common area attendants

ROLES & RESPONSIBILITIES:

• Your day starts with a HK team meet in the morning- Good time to check uniform compliance, communicating room assignments/guest feedback and guest requests to the team. Want to top the team spirits a notch- Do a fun activity with the team everyday
• Supervision and leading daily housekeeping operations to ensure cleanliness & orderliness throughout the hotel – Did we hear lead by example?
• Develop and implement cleaning schedules and procedures for all areas, including guest rooms, public spaces, quarterly room deep cleans and back-of-house facilities
• Conduct daily inspections of all guest rooms and public areas to maintain quality control and identify areas for improvement
• Manage inventory of cleaning supplies, linen and equipment, ensuring adequate stock levels are maintained while adhering to budgetary constraints
• Ensures housekeeping carts, laundry room and linen closets are maintained by the team in a clean and organized manner
• Planning and scheduling of staff for housekeeping, common area & laundry department to meet daily HK staffing requirements
• Human Resource function related to recruitment, training, motivating and progressive corrective action for the housekeeping department
• Record Keeping & Reporting- Maintains all records pertaining to room cleaning assignments,HK inventory records, HK productivity tracker, HK monthly supplies order, Lost & Found records
• Developing HK standard operating procedures and making sure team is trained in procedures/policies and ensuring 100% compliance
• Address guest inquiries or concerns promptly and professionally to enhance their experience
• Ensure compliance with health and safety regulations, including proper handling of cleaning chemicals and equipment
• Collaborate with other departments to ensure seamless operations and guest satisfaction
• Collaborate with other dept leaders/GM to develop strategies and plans to achieve common goals
• Other duties as assigned by the general manager