DaySmart supercharges experienced-based businesses with innovative, industry-specific software services that power customer and revenue growth. With thousands of partners worldwide and dozens of industry awards, we provide best-in-class solutions to accelerate their business.
Our Dash software offers a sophisticated scheduling and management software solution that centralizes daily operations, streamlining processes such as registrations, scheduling, and member management while fostering community engagement. Designed for various facilities, including ice rinks, multi-sports complexes, and parks and recreation agencies, our adaptable cloud-based solution enhances organizational efficiency, elevates the customer experience, and boosts revenue.
The Onboarding Specialist at Dash is responsible for guiding new clients through the implementation and adoption phase of the software platform. This client-facing role requires a blend of technical knowledge, project coordination, and excellent communication skills to ensure that each client experiences a smooth, efficient onboarding process. The Onboarding Specialist serves as the client’s primary point of contact during their setup journey, providing training, support, and strategic guidance to drive successful software adoption and long-term satisfaction.

TEAM SUPPORT & KNOWLEDGE SHARING

• Participate in team training sessions to stay current on product updates and process changes.
• Support the onboarding of new team members by shadowing sessions, sharing knowledge, and helping document internal onboarding best practices.
• Contribute to a positive and collaborative team culture by offering insights and feedback for continuous improvement.

QUALIFICATIONS

• 1+ years of experience in client onboarding, customer success, technical support, or a related field.
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• Comfortable presenting and explaining software features in a clear and engaging manner.
• Organized and detail-oriented with the ability to manage multiple onboarding projects simultaneously.
• Experience with SaaS platforms or software implementation is a plus.
• Proficiency in tools like Slack, Teams, Excel, Microsoft 365, and Salesforce systems preferred.