JOB OVERVIEW

We are seeking a detail-oriented and tech-savvy Software Support & Implementation Analyst to join our growing team. This role will be primarily responsible for running software demos with prospective clients and act as the primary point of contact for new customers during the onboarding and implementation phase.
The ideal candidate will have a passion for client-facing interactions, software usability, and a collaborative mindset to work alongside development and sales teams. We’re looking for someone who can bridge the gap between our technical team and our clients — someone who can quickly grasp complex features and explain them clearly and confidently to non-technical users.
This is a great opportunity for the right candidate to experience and influence all facets of a SaaS company and grow with the company.
Responsibilities:

SOFTWARE KNOWLEDGE & QA

• Collaborate with the development team to gain a deep understanding of the platform.
• Test new features and enhancements, documenting feedback and identifying potential issues before release.
• Advocate for usability and user experience improvements based on client feedback and personal observations.

SKILLS

• Excellent communication and presentation skills (both written and verbal).
• Ability to translate technical concepts into simple, user-friendly language for customers and internal teams.
• Experience in a SaaS support, implementation, or customer success role.
• Strong understanding of software system
• Ability to manage multiple clients/projects simultaneously in a fast-paced environment.
• Tech-savvy with a passion for learning new systems.

Please refer the Job description for details