DESCRIPTION

We are committed to providing superior quality and exceptional customer service. Always striving to go above and beyond to meet the specific needs of our valued clients in creating and maintaining beautiful and functional green spaces for their residential and commercial properties. We are seeking a like-minded individual to join our team. Could this be you?
We are offering competitive salary packages, with commission opportunities for the qualified applicant

JOB OVERVIEW

We are seeking a dynamic and results-driven Operations /Account Manager. The ideal candidate will possess leadership qualities, be responsible for managing client relationships and ensuring customer satisfaction and retention, growing a book of work through ancillary sales, managing and directing multiple crews with direct contact with crew supervisors, and ensuring jobsite quality. This role requires a blend of negotiation skills, technical knowledge, and the ability to communicate effectively with clients. As an Operations/Account Manager, you will play a crucial role in fostering long-term partnerships and contributing to the overall growth of our organization.

REQUIREMENTS

• Experience in Landscape operations, account management or related fields, with a strong background in sales and customer service.
• Excellent negotiation skills with the ability to influence decision-makers effectively.
• Strong communication skills, both verbal and written, with the ability to convey complex information clearly.
• A proactive approach to problem-solving with a focus on delivering exceptional customer service.
• Ability to work collaboratively within a team while also being self-motivated and driven to achieve individual goals.
• Bilingual preferred (Spanish)
• Clean Driving Record with the ability to pass Motor Vehicle Report (MVR)

• Develop and maintain strong relationships with clients to understand their needs and objectives. Daily communication with clients.
• Drive business development initiatives by identifying and pursuing new opportunities and expanding existing accounts through sales of ancillary (enhancement) work.
• Provide accurate estimates to new and existing clients as needed.
• Ensure client’s projects are scheduled and completed on time, within scope and meets or exceeds sales margins.
• Direct contact with clients addressing any inquiries and resolving concerns as needed.
• Coordinate consistent and timely site visits to review site quality and to ensure that client expectations are met. Attention to potential plant and/or turf pests and diseases, irrigation issues, etc.
• Delegate work to crew members and ensure that any site quality issues are communicated and resolved (be proactive)
• Manage your book of work’s landscape enhancement services, including the coordination of materials, people, equipment required to produce quality work
• Demonstrate leadership by mentoring junior team members and sharing best practices within the team.