OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.

• Analyze and prepare renewal quotes, ensuring they are sent to customers within the timeline set in the guidelines and follow up with customers to ensure maintenance is renewed on time and at full valueTaking ownership of the contracts assigned to you. A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.
• Providing exceptional service by reaching out via phone and e-mail on a consistent basis and building strong customer relationships. In addition, providing a consultative and proactive process to producing competitive renewal quotes.
• Provide and maintain accurate records and documentation on all transactions and contracts
• Consulting with internal stakeholders to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer
• Discuss and explain contractual obligations to customers, working together with Account Executives and Legal Department
• Trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between OpenText and our customers.
• Subject matter expert in systems and process used by the members of the team - including but not limited to - Assure, ITSM, Contract Repository, Applicable SOPs.
• Primary escalation point for first level issues encountered by team members - including but not limited to - issues with Assure, ITSM, interpretation of SOPs - and supports both leadership and the Maintenance Renewal Specialists.
• Achieving renewals sales targets and KPI (renewal rate, annual price uplift, past due %, cancellation %, etc.)
• Position and upsellACS/premium support, Extended support and Winback.
• Have a regular check on the version currency of the customer and educate them to upgrade to the latest version available.
• Work on risk mitigation planto protect IB in major accounts in advance working closely with internal cross BU stakeholders and external stakeholders as well.
• Additional duties as required