• Work at one of the largest and most successful venues in Western Sydney
• Ongoing opportunities for training and development to help grow your career within the hospitality industry.
• Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.
• Above award rates

ABOUT US….

By any measure, the story of Workers Lifestyle Group is a proud record of achievement. Its continuing success is a result of its strong relationship to its members and the community from which it has grown and its relevance and value as a recreational, sporting, entertainment and social icon in Sydney’s burgeoning west.

REQUIREMENTS:

• 12 months reception/concierge experience in Hospitality / Hotel / Entertainment is preferred
• Excellent communication, interpersonal skills and presentation
• Excellent skills in customer service, attention to detail, communication, time management, dealing with difficult conversations and customer complaints
• Basic knowledge and skills in computer systems / programs including Outlook
• Current NSW RSA / RCG competency card
• Polite phone etiquette; and
• Willing to work a mixture of day, evening and weekend shifts.

As part of our Concierge team, you will be responsible for:

• Welcoming Members and Guests in a friendly courteous manner
• Signing in members and visitors, conducting ID checks and RSA assessments
• Screening and forwarding calls to appropriate personnel or departments and taking messages when appropriate
• Answering questions about venues and providing all relevant information
• Operating the public-address system to make any announcements to club patrons and staff
• Processing tickets for shows and concerts and collecting payments
• Updating details in membership system
• Issuing Workers’ Gift Cards
• Taking member bookings for the Club courtesy bus
• Facilitate cloak room service; and
• Any other reasonable duties as requested by Management.