Company Description
Accor is the world’s largest and fastest-growing hotel group, with a network of over 5,000 properties across more than 100 countries. Located base of the Blue Mountains Mercure Penrith offers 222 accommodation rooms. Situated in the heart of the Panther’s precinct, our team are passionate Penrith Panthers supporters who pride themselves on providing exceptional service and guest experiences.
We are seeking an experienced and dedicated Night Manager (Part-Time) to join our team and lead our night operations. As the Night Manager, you will ensure smooth and efficient hotel operations during the overnight shift, delivering a seamless guest experience and ensuring the safety and security of our guests and team.
Minimum shift requirement is 2 night shifts per week, Friday/Saturday nights or Sunday/Monday Nights. You will be onsite at the hotel and responsible for the smooth running of the hotel during the overnight hours.
Potential for additional Reception shifts from 3:00pm – 11:30pm if interested.

Job Description

• Independently manage the overnight operations of the hotel.
• Manage guest relations and handle any complaints or issues that arise during the night shift.
• Conduct night audits, ensuring financial transactions and reports are accurate
• Ensure the safety and security of all hotel guests and staff by conducting regular property checks
• Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
• Provide food and beverage service for hotel guests including bar service, food preparation and preparing espresso coffees.
• Assist with hotel reservations answering emails in the hotel inbox and making reservations both via the telephone and online.
• Coordinate with other departments to ensure guests’ needs are met
• Manage emergency situations, including medical issues, fire alarms, or security concerns
• Ensure compliance with hotel policies, procedures, and regulations
• Train new starters in Night Audit procedures as required.

QUALIFICATIONS

• Previous experience in a similar role, preferably in hotel leadership
• Strong leadership and team management skills
• Exceptional problem-solving abilities and a proactive approach to guest service
• Excellent communication and interpersonal skills
• Knowledge of hotel management systems is an advantage (e.g., Opera cloud, Shiji POS, and basic accounting skills for night audits)
• Flexibility to work night shifts, including weekends and public holidays. Must be able to commit to 2 Night Shifts per week.
• A professional and approachable manner, with the ability to stay calm under pressure
• Current First Aid and Responsible Service of Alcohol (RSA) certifications mandatory.

Please refer the Job description for details