ADDITIONAL INFORMATION

Job Number25083489
Job CategoryRooms & Guest Services Operations
LocationThe Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

ROLE OVERVIEW:

Join us as a Night Auditor at Westin/Four Points Brisbane, where you will manage essential end-of-day activities, such as posting charges to accounts, running night audit backups, and roll the date. You’ll handle guest check-ins, check-outs, room assignments, and requests for room changes or late check-outs, ensuring a seamless experience for every guest.

KEY RESPONSIBILITIES:

• Manage essential end-of-day operations, including posting charges to guest accounts, reconciling end-of-day reports, running night audit backups, and rolling over the date, ensuring the accuracy and integrity of hotel accounting records.
• Oversee guest check-ins and check-outs, handle room assignments, and manage requests for room changes or late check-outs, ensuring a smooth and seamless experience for guests throughout their stay.
• Reconcile end-of-day reports by reviewing and verifying all financial transactions and hotel activities, ensuring that they match and are accurate, and addressing any discrepancies to maintain the integrity of the hotel’s financial records.
• Anticipate guests’ needs by actively listening, observing, and asking questions to ensure a tailored experience.
• Resolve guest issues promptly and innovatively to maintain a high level of customer satisfaction and loyalty.
• Report accidents, injuries, and any unsafe conditions to management to ensure a safe working environment.
• Operate the telephone switchboard station, process wake-up call requests, and inform guests of any messages received.