JOB SUMMARY

The Integrated Corporate Services (ICS) is a new shared corporate service, launched in July 2023. It provides corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).
Our team of just over 300 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field.
We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

JOB DESCRIPTION

Join ICS Digital, where innovation meets expertise to create digital solutions. We are a cohesive digital community who work in the open, solving problems together and fostering a culture of transparency and collaboration. Our commitment to user-focused design and data-driven decision-making ensures that we deliver accessible services tailored to the needs of our customers.

PERSON SPECIFICATION

We are looking for a person who thrives on delivering robust, innovative, user-centric, and accessible services.

In this role you will:

• Create, update and review content in end-to-end user journeys based on user feedback, data, and research.
• Use evidence to identify users and understand their needs and work with others to write and map user stories.
• Build relationships with stakeholders to understand business goals while focusing on user needs to create content.
• Help colleagues and stakeholders understand what content design and content standards are, why it’s important and how to work with content designers.
• Collaborate with user researchers, service designers, business analysts, product managers and interaction designers to solve complex design problems.
• Work with other content designers to review your work.
• Engage with and contribute to the UCD team and cross-government content community.
• Embed and enforce service standards, accessibility and style guide rules.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Agile working (content design)
• User-centred content design

IMPACT FOR CANDIDATES

Candidates who are taking a test when the downtime starts will have their test paused. They will be able to pick up where they left off after the downtime. They can do this by accessing the test again from their application centre.
Candidates will not be able to launch new tests during the downtime.
Candidates reporting issues should be advised to return to take the test after 7:00pm on 30/08/2025
As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Please use your personal statement (in no more than 500 words) to describe how your past experiences relate to the essential criteria outlined in this job description, focusing on your most recent career history.
Applications will be sifted on CV and Personal Statement.
In the event of a large number of applicants, applications will be sifted on the personal statement.
Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
The interview will consist of behaviour and technical questions.
Interviewees will be asked to deliver a presentation; further details will be provided nearer the time.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

YOUR ROLE WITHIN THE TEAM

We support our departments by delivering core technology services which help them achieve strategic and policy objectives. We put the user at the heart of what we do, and we take an interactive approach to service delivery. Our decisions are driven by data and we work collaboratively with partners to continue to deliver exceptional services.
We are looking for driven, forward-thinking people with strong people skills who enjoy working collaboratively with others to solve problems.
As a Senior Content Designer, you will be an experienced practitioner who produces content for products and services.
We form part of a multidisciplinary service team with other digital specialists and professions, working on the delivery of user-centred services.
You will be able to apply and coach on the GDS style guides as well as create content strategies specific to the sometimes technical and complex language of our schemes. You will ensure your content meets accessibility standards. You’ll know when to champion the right language for the right audience and how to influence others into making changes.
You will be part of ICS Digital, which is a cross-departmental team that provides digital solutions and services to support the delivery of DESNZ and DSIT’s objectives. We follow agile principles and practices to deliver high-quality products that meet user needs.
We are a small but growing team with a strong sense of community. We care about the way we work, how we treat each other, the quality of our services and how we make a difference for our customers. This is an exciting opportunity to advance your career and develop your skills within a supportive and encouraging team. We are passionate about career development and offer a diverse range of learning and development opportunities. We have partnerships with leaders in professional development, such as Gartner, Pluralsight and CITF.
Visit our blog to learn more about us and our work: https://icsdigital.blog.gov.uk/

In this role you will:

• Create, update and review content in end-to-end user journeys based on user feedback, data, and research.
• Use evidence to identify users and understand their needs and work with others to write and map user stories.
• Build relationships with stakeholders to understand business goals while focusing on user needs to create content.
• Help colleagues and stakeholders understand what content design and content standards are, why it’s important and how to work with content designers.
• Collaborate with user researchers, service designers, business analysts, product managers and interaction designers to solve complex design problems.
• Work with other content designers to review your work.
• Engage with and contribute to the UCD team and cross-government content community.
• Embed and enforce service standards, accessibility and style guide rules