CUSTOMER SERVICE COORDINATOR

Willmott Dixon are currently recruiting for a Customer Service Coordinator to join our London & East construction business. Based in Hitchin, Hertfordshire, we deliver projects across multiple sectors within north London, the northern home counties and East Anglia. This role is based within our Customer Service Team who strive to ensure that our customers are well informed and always receiving the best service. This will be a hybrid role, and you will need to be based in our Hitchin office 3 days a week.

ABOUT US

With over 170 years of rich history, Willmott Dixon’s purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was awarded No 1 in the Best “big” Companies (2022) to work for and the Times Top 50 Employers for Gender Equality 2024 and is the first major contractor and developer to win a King’s Award for Enterprise in the category of sustainable development.
Job Reference: CON0215

Some of the duties and responsibilities of this role will include: • Providing administrative support to the Customer Service Managers and seeking technical assistance when required. • Multi-tasking to organise operatives and trades people. • Reviewing the status of all ‘open’ tasks with other team members. • Producing accurate and well-presented documentation within timescales required for internal meetings and for our customers. • Effectively communicate with supply chain partners and customers on the progress/completion of defects through multi-faceted techniques and methods. • Ensuring compliance with customer service procedures. • Managing complaints in line with customer service procedures. • Ensuring satisfactory completion of defects in writing from the supply chain partner and customer.