MEMBERSHIP ASSOCIATE

Location: Flamborough Family YMCA, 207 Parkside Drive, Waterdown, Ontario
Position Type: Part Time, Hourly
Hourly Wage: $19.25/ hour
Salary Grade : Grade 2

POSITION OVERVIEW:

We believe that it is through the power of our amazing people that the #YSavesLives. By joining the Health, Fitness, Aquatics & Residence team, you will contribute to making our Y the best place to work.
This Membership Associate provides front-line assistance and communication to members and prospective members in the areas of registration and general information. All positions will require availability to work a flexible schedule; required shifts include early mornings, evenings, weekends and some holidays. The successful incumbent will have responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions related to the Membership Sales & Service area and the provision of excellent customer service to members, participants, staff and volunteers.
This is a great opportunity for an individual with strong relationship-building and communication skills. The Membership Associate will help foster a supportive team environment that will contribute to making the YMCA of Hamilton|Burlington|Brantford an outstanding place to work.

• Play a key role at the information hub of the branch and provide excellence in customer service at member point of access.
• Conduct data entry utilizing Avocado Software.
• Conduct personal financial assistance interviews, always exercising sound judgment and confidentiality.
• Administrative responsibilities and support to the Membership Manager in ensuring the membership processes are followed to YMCA HBB standard.
• Play an essential front-line role in processing memberships, cancellations, Membership Agreement forms, and branch communication.
• Member access responsibilities include use of Avocado Software and member account interpretation.