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Customer Experience Agent (UAE National)Talent Pool at Serco Plc
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Conflict Resolution, Teamwork, Reporting, Wayfinding, Safety Awareness, Basic Software Knowledge, Arabic Fluency, English Fluency
Specialization
Candidates must hold a high school diploma or equivalent and ideally have at least one year of customer service experience. A good understanding of conflict resolution techniques and fluency in English and Arabic are also required.
Management Systems Co-ordinator at Serco Plc
Portsmouth, England, United Kingdom - Full Time
Skills Needed
Administration Experience, Sharepoint Administration, Audit Related Activity, Regulated Environment, Microsoft 365 Suite, Communication Skills
Specialization
Candidates must have previous administration experience and be able to obtain SC clearance. Understanding of SharePoint and experience in a regulated environment are essential.
Experience Required
Minimum 2 year(s)
Technical Officer at Serco Plc
Middlesbrough, England, United Kingdom - Full Time
Skills Needed
Building Services, Engineering, Facilities Management, Autocad, Cafm Systems, Ppm Planning, Asset Lifecycle Management, Statutory Compliance, Data Management, Communication, Stakeholder Engagement
Specialization
Candidates should have an HNC/HND or equivalent in a relevant field and proficiency in AutoCAD. Experience with CAFM systems and understanding of PPM planning and statutory compliance in healthcare estates is also required.
Experience Required
Minimum 2 year(s)
Technical Officer at Serco Plc
Middlesbrough, England, United Kingdom - Full Time
Skills Needed
Building Services, Engineering, Facilities Management, Autocad, Cafm Systems, Ppm Planning, Asset Lifecycle Management, Statutory Compliance, Data Management, Communication, Stakeholder Engagement
Specialization
Candidates should have an HNC/HND or equivalent in a relevant field and proficiency in AutoCAD. Experience with CAFM systems and understanding of PPM planning is also required.
Experience Required
Minimum 2 year(s)
Marine Engineering Officer at Serco Plc
Portsmouth, England, United Kingdom - Full Time
Skills Needed
Marine Engineering, Health And Safety Regulations, Training And Development, Team Management, Operational Capability, Maintenance Management, Fire Fighting, Safety Equipment Inspection, Machinery Operation, Pollution Prevention, Discipline Management, Engineering Defects Reporting, Watch Keeping, Technical Facilities Management, Continuous Training, Appraisal Management
Specialization
Candidates must hold a Second Engineer (Unlimited) certification and various STCW training courses. An unrestricted ENG1 medical certificate and a valid passport are also required.
Experience Required
Minimum 5 year(s)
Operations Manager - Chicksands at Serco Plc
Royston SG8 5LX, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
VICTAS - Registered Nurse - Simpson HC - Casual - (V&T-SIMHC-RN-CAS) at Serco Plc
Macleod, Victoria, Australia - Full Time
Skills Needed
Registered Nurse, Clinical Care, Triage, Assessment, Patient Management, Infection Control, Clinical Records Management, Governance Activities
Specialization
Candidates must have current registration with AHPRA and a minimum of 12 months full-time postgraduate experience in a relevant healthcare setting. Knowledge of AHPRA guidelines and infection control practices is also required.
Experience Required
Minimum 2 year(s)
Program Facilitator (ACACIA) at Serco Plc
Wooroloo, Western Australia, Australia - Full Time
Skills Needed
Psychology, Social Work, Group Programs, Interventions, Mental Health, Behavioural Issues, Report Writing, Communication Skills, Cognitive Behavioural Approaches, Multidisciplinary Collaboration
Specialization
Candidates should have a degree in Psychology or Social Work and experience in delivering group programs in correctional or institutional settings. Strong report writing and communication skills, along with an understanding of cognitive behavioural approaches, are essential.
Experience Required
Minimum 2 year(s)
Reporting & Data Specialist at Serco Plc
Adelaide, South Australia, Australia - Full Time
Skills Needed
Analytics, Mathematics, Statistics, It, Sap Hcm, Bi Tools, Power Bi, Tableau, Sap Analytics Cloud, Excel, Macros, Vba, Sql, Dax, Python, R
Specialization
To be successful, you should have a Bachelor’s degree in a relevant field and a strong understanding of SAP HCM data. Experience with BI tools, advanced Excel skills, and strong business analysis capabilities are also essential.
Experience Required
Minimum 2 year(s)
Crew Chief - Fire and Rescue Services at Serco Plc
, Red Sea, Egypt - Full Time
Skills Needed
Firefighting, Emergency Response, Crew Management, Communication, Training, Vehicle Operation, Safety Standards, Operational Readiness, Client Services, Physical Fitness, Incident Command, Task Allocation, Equipment Maintenance, Ppe Utilization, Fire Safety Awareness, Leadership
Specialization
Candidates must be certified to an international ARFF standard and hold ProBoard or IFSAC-accredited certifications. A minimum of 5-7 years of fire/rescue experience, including supervisory experience, is required.
Experience Required
Minimum 5 year(s)
Mechanical Craftsperson at Serco Plc
South Norfolk, England, United Kingdom - Full Time
Skills Needed
Mechanical Building Services, Health And Safety Awareness, Effective Communication, Customer Service Skills, Ability To Work Under Pressure, Planned Preventative Maintenance, Reactive Maintenance, Medium Temperature Hot Water Systems, Steam Systems, Hot And Cold Water Systems, Medical Gas Systems, Ventilation Systems, Equipment Repairs, Systems Balancing, Testing
Specialization
Candidates must have completed a recognized Engineering Apprenticeship or relevant training program and have proven experience in a similar environment. A sound knowledge of Mechanical Building Services and effective communication skills are also required.
Experience Required
Minimum 2 year(s)
Reproduction Management Specialist at Genus PLC
York, England, United Kingdom - Full Time
Skills Needed
Livestock
Qualification
Graduate
Reproduction Management Specialist - Cumbria at Genus PLC
Penrith, England, United Kingdom - Full Time
Skills Needed
Livestock
Qualification
Graduate
Genetic Data Analytic Intern at Genus PLC
Aukopae, Manawatu-Wanganui Region, New Zealand - Full Time
Skills Needed
Analytical Skills, Statistical Tools, Data Mining, Pipeline Development, Data Analysis, Experiment Design, Bioinformatics, Genetic Improvement, Programming Tools, Genetic Data Analysis
Specialization
Candidates must be BSc students in relevant fields with strong analytical skills and familiarity with statistical packages. A valid driver's license and authorization to work in the U.S. without sponsorship are also required.
Site and Engineering Lead-RN Support at Serco Plc
, , United Kingdom - Full Time
Skills Needed
Aircraft Engineering, Leadership, Management, Communication, Problem Solving, Health And Safety, Strategic Thinking, Operational Delivery, Quality Management, Customer Relationship Management, Innovation, Continuous Improvement, Regulatory Knowledge, Team Development, Governance Control, Engineering Standards
Specialization
Candidates should have an Engineering Degree or Higher National Certificate/Diploma and experience in Civil or Military aviation environments. Proven leadership and management skills, along with a working knowledge of MAA Part 145 Regulations, are essential.
Experience Required
Minimum 5 year(s)
Maintenance Tutor at Serco Plc
, , United Kingdom - Full Time
Skills Needed
Interpersonal Skills, Oral Communication, Written Communication, Flexibility, Teaching, Planning, Record Keeping, Feedback, Resource Management, Evaluation, Disciplinary Action, Security Awareness, Self Directed Learning, Relationship Building, Curriculum Development, Collaboration
Specialization
Candidates must have a minimum Level 3 Award in Education and Training and relevant subject specialism. Experience in a custodial environment and strong communication skills are preferred.
Experience Required
Minimum 2 year(s)
Psychologist at Serco Plc
, , Australia - Full Time
Skills Needed
Mental Health Assessment, Crisis Management, Risk Assessment, Psychometrics, Evidence Based Strategies, Communication Skills, Empathy, Compassion, Team Collaboration, Integrity, Ethical Behaviour, Continuous Professional Development, Patient Care, Case Management, Autonomy, Flexibility
Specialization
You must have current registration as a Psychologist with AHPRA and a minimum of 2 years post-graduate experience in mental health. Recent participation in CPD activities and current CPR certification are also required.
Experience Required
Minimum 2 year(s)
Food and Nutrition Tutor at Serco Plc
, , United Kingdom - Full Time
Skills Needed
Food And Nutrition, Teaching, Interpersonal Skills, Communication Skills, Planning, Lesson Planning, Record Keeping, Feedback, Quality Improvement, Resource Management, Collaboration, Evaluation, Disciplinary Action, Security Awareness, Self Directed Learning, Relationship Building
Specialization
Candidates must have a Level 3 Award in Education and Training and relevant subject specialism. Experience in a custodial environment and strong communication skills are preferred.
Experience Required
Minimum 2 year(s)
Prisoner Escort & Custody Driver at Serco Plc
London, England, United Kingdom - Full Time
Skills Needed
Emotional Intelligence, Stress Management, Decision Making, Team Collaboration, Protocol Adherence, Physical Fitness, Conflict De Escalation, Confidentiality, Sensitivity, Professionalism
Specialization
Candidates must hold a current driver's license and preferably a B1 or C1 License. The role requires the ability to handle stressful situations and a commitment to maintaining high ethical standards.
Prisoner Escort & Custody Driver at Serco Plc
London, England, United Kingdom - Full Time
Skills Needed
Emotional Intelligence, Stress Management, Decision Making, Team Collaboration, Protocol Adherence, Physical Fitness, Conflict De Escalation, Confidentiality, Sensitivity, Professionalism
Specialization
Candidates should possess a current driver's license and ideally a B1 or C1 License. The role requires the ability to handle stressful situations and a commitment to the well-being of detainees.
Customer Experience Agent (UAE National)Talent Pool at Serco Plc
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Problem Solving, Conflict Resolution, Teamwork, Reporting, Wayfinding, Safety Awareness, Basic Software Knowledge, Arabic Fluency, English Fluency

Industry

Facilities Services

Description
Customer Experience Agent UAE National- Talent Pool Impact a better future We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life". Your Opportunity We are looking for a Customer Experience Agent to provide world class customer service to customers and to assist the Operations teams and service partners in delivering the best possible operational standards. This is a new opportunity to join our team and provide world class customer service in one of our new, large and open public venue. You will be working part of a large and diverse team where you will constantly interact with customers in a collaborative and fun working environment. Serco delivers essential public services to customers in the UAE on behalf of governments, semi-governments, and large private corporations. This role will be based in Abu Dhabi Airport, Zayed International Airport. Key Accountabilities Customer service provision and assisting customers with information. Team members interact face to face with thousands of customer daily and the core task is to assist them in any way required to assist them on their journey. Providing information regarding products and services, assisting with wayfinding and delivering the friendly and professional service that is core to client aspirations. Communication and problem solving. Team members will be the first point of contact for the majority of customer queries and issues, so they need to be agile and well informed to assist in the successful resolution of problems. Coordination with service partners to deliver the daily operating plan. Team members will work closely with the Police, GDRFA and service partners to efficiently process customers through the required processes and touchpoints in a timely and compliant manner. Supporting the Terminal Operations Team in all daily tasks and activities. Team members will assist the operations team in ensuring a safe and secure environment, reporting hazards, and ensuring all policies and procedures are adhered to. Briefing and reporting. Team members will support the operations team in preparing reports and briefings, gathering and recording required information and ensuring all required administrative tasks are accurately completed. Specific Requirements Must hold high school diploma or general education degree or equivalent professional qualification. Ideally will have minimum 1 year of experience as front-line staff delivering customer service in a Retail, F&B, hotel, hospitality or equivalent. Must have good understanding of dealing with customers and conflict resolution techniques. Should have knowledge of basic software and online applications. Should be fluent in written and spoken English and Arabic Join Us At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.
Responsibilities
The Customer Experience Agent will provide world-class customer service and assist operations teams in delivering high operational standards. They will interact with customers daily, providing information and resolving queries effectively.
Customer Experience Agent (UAE National)Talent Pool at Serco Plc
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Conflict Resolution, Teamwork, Reporting, Wayfinding, Safety Awareness, Basic Software Knowledge, Arabic Fluency, English Fluency
Specialization
Candidates must hold a high school diploma or equivalent and ideally have at least one year of customer service experience. A good understanding of conflict resolution techniques and fluency in English and Arabic are also required.
Management Systems Co-ordinator at Serco Plc
Portsmouth, England, United Kingdom - Full Time
Skills Needed
Administration Experience, Sharepoint Administration, Audit Related Activity, Regulated Environment, Microsoft 365 Suite, Communication Skills
Specialization
Candidates must have previous administration experience and be able to obtain SC clearance. Understanding of SharePoint and experience in a regulated environment are essential.
Experience Required
Minimum 2 year(s)
Technical Officer at Serco Plc
Middlesbrough, England, United Kingdom - Full Time
Skills Needed
Building Services, Engineering, Facilities Management, Autocad, Cafm Systems, Ppm Planning, Asset Lifecycle Management, Statutory Compliance, Data Management, Communication, Stakeholder Engagement
Specialization
Candidates should have an HNC/HND or equivalent in a relevant field and proficiency in AutoCAD. Experience with CAFM systems and understanding of PPM planning and statutory compliance in healthcare estates is also required.
Experience Required
Minimum 2 year(s)
Technical Officer at Serco Plc
Middlesbrough, England, United Kingdom - Full Time
Skills Needed
Building Services, Engineering, Facilities Management, Autocad, Cafm Systems, Ppm Planning, Asset Lifecycle Management, Statutory Compliance, Data Management, Communication, Stakeholder Engagement
Specialization
Candidates should have an HNC/HND or equivalent in a relevant field and proficiency in AutoCAD. Experience with CAFM systems and understanding of PPM planning is also required.
Experience Required
Minimum 2 year(s)
Marine Engineering Officer at Serco Plc
Portsmouth, England, United Kingdom - Full Time
Skills Needed
Marine Engineering, Health And Safety Regulations, Training And Development, Team Management, Operational Capability, Maintenance Management, Fire Fighting, Safety Equipment Inspection, Machinery Operation, Pollution Prevention, Discipline Management, Engineering Defects Reporting, Watch Keeping, Technical Facilities Management, Continuous Training, Appraisal Management
Specialization
Candidates must hold a Second Engineer (Unlimited) certification and various STCW training courses. An unrestricted ENG1 medical certificate and a valid passport are also required.
Experience Required
Minimum 5 year(s)
Operations Manager - Chicksands at Serco Plc
Royston SG8 5LX, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
VICTAS - Registered Nurse - Simpson HC - Casual - (V&T-SIMHC-RN-CAS) at Serco Plc
Macleod, Victoria, Australia - Full Time
Skills Needed
Registered Nurse, Clinical Care, Triage, Assessment, Patient Management, Infection Control, Clinical Records Management, Governance Activities
Specialization
Candidates must have current registration with AHPRA and a minimum of 12 months full-time postgraduate experience in a relevant healthcare setting. Knowledge of AHPRA guidelines and infection control practices is also required.
Experience Required
Minimum 2 year(s)
Program Facilitator (ACACIA) at Serco Plc
Wooroloo, Western Australia, Australia - Full Time
Skills Needed
Psychology, Social Work, Group Programs, Interventions, Mental Health, Behavioural Issues, Report Writing, Communication Skills, Cognitive Behavioural Approaches, Multidisciplinary Collaboration
Specialization
Candidates should have a degree in Psychology or Social Work and experience in delivering group programs in correctional or institutional settings. Strong report writing and communication skills, along with an understanding of cognitive behavioural approaches, are essential.
Experience Required
Minimum 2 year(s)
Reporting & Data Specialist at Serco Plc
Adelaide, South Australia, Australia - Full Time
Skills Needed
Analytics, Mathematics, Statistics, It, Sap Hcm, Bi Tools, Power Bi, Tableau, Sap Analytics Cloud, Excel, Macros, Vba, Sql, Dax, Python, R
Specialization
To be successful, you should have a Bachelor’s degree in a relevant field and a strong understanding of SAP HCM data. Experience with BI tools, advanced Excel skills, and strong business analysis capabilities are also essential.
Experience Required
Minimum 2 year(s)
Crew Chief - Fire and Rescue Services at Serco Plc
, Red Sea, Egypt - Full Time
Skills Needed
Firefighting, Emergency Response, Crew Management, Communication, Training, Vehicle Operation, Safety Standards, Operational Readiness, Client Services, Physical Fitness, Incident Command, Task Allocation, Equipment Maintenance, Ppe Utilization, Fire Safety Awareness, Leadership
Specialization
Candidates must be certified to an international ARFF standard and hold ProBoard or IFSAC-accredited certifications. A minimum of 5-7 years of fire/rescue experience, including supervisory experience, is required.
Experience Required
Minimum 5 year(s)
Mechanical Craftsperson at Serco Plc
South Norfolk, England, United Kingdom - Full Time
Skills Needed
Mechanical Building Services, Health And Safety Awareness, Effective Communication, Customer Service Skills, Ability To Work Under Pressure, Planned Preventative Maintenance, Reactive Maintenance, Medium Temperature Hot Water Systems, Steam Systems, Hot And Cold Water Systems, Medical Gas Systems, Ventilation Systems, Equipment Repairs, Systems Balancing, Testing
Specialization
Candidates must have completed a recognized Engineering Apprenticeship or relevant training program and have proven experience in a similar environment. A sound knowledge of Mechanical Building Services and effective communication skills are also required.
Experience Required
Minimum 2 year(s)
Reproduction Management Specialist at Genus PLC
York, England, United Kingdom - Full Time
Skills Needed
Livestock
Qualification
Graduate
Reproduction Management Specialist - Cumbria at Genus PLC
Penrith, England, United Kingdom - Full Time
Skills Needed
Livestock
Qualification
Graduate
Genetic Data Analytic Intern at Genus PLC
Aukopae, Manawatu-Wanganui Region, New Zealand - Full Time
Skills Needed
Analytical Skills, Statistical Tools, Data Mining, Pipeline Development, Data Analysis, Experiment Design, Bioinformatics, Genetic Improvement, Programming Tools, Genetic Data Analysis
Specialization
Candidates must be BSc students in relevant fields with strong analytical skills and familiarity with statistical packages. A valid driver's license and authorization to work in the U.S. without sponsorship are also required.
Site and Engineering Lead-RN Support at Serco Plc
, , United Kingdom - Full Time
Skills Needed
Aircraft Engineering, Leadership, Management, Communication, Problem Solving, Health And Safety, Strategic Thinking, Operational Delivery, Quality Management, Customer Relationship Management, Innovation, Continuous Improvement, Regulatory Knowledge, Team Development, Governance Control, Engineering Standards
Specialization
Candidates should have an Engineering Degree or Higher National Certificate/Diploma and experience in Civil or Military aviation environments. Proven leadership and management skills, along with a working knowledge of MAA Part 145 Regulations, are essential.
Experience Required
Minimum 5 year(s)
Maintenance Tutor at Serco Plc
, , United Kingdom - Full Time
Skills Needed
Interpersonal Skills, Oral Communication, Written Communication, Flexibility, Teaching, Planning, Record Keeping, Feedback, Resource Management, Evaluation, Disciplinary Action, Security Awareness, Self Directed Learning, Relationship Building, Curriculum Development, Collaboration
Specialization
Candidates must have a minimum Level 3 Award in Education and Training and relevant subject specialism. Experience in a custodial environment and strong communication skills are preferred.
Experience Required
Minimum 2 year(s)
Psychologist at Serco Plc
, , Australia - Full Time
Skills Needed
Mental Health Assessment, Crisis Management, Risk Assessment, Psychometrics, Evidence Based Strategies, Communication Skills, Empathy, Compassion, Team Collaboration, Integrity, Ethical Behaviour, Continuous Professional Development, Patient Care, Case Management, Autonomy, Flexibility
Specialization
You must have current registration as a Psychologist with AHPRA and a minimum of 2 years post-graduate experience in mental health. Recent participation in CPD activities and current CPR certification are also required.
Experience Required
Minimum 2 year(s)
Food and Nutrition Tutor at Serco Plc
, , United Kingdom - Full Time
Skills Needed
Food And Nutrition, Teaching, Interpersonal Skills, Communication Skills, Planning, Lesson Planning, Record Keeping, Feedback, Quality Improvement, Resource Management, Collaboration, Evaluation, Disciplinary Action, Security Awareness, Self Directed Learning, Relationship Building
Specialization
Candidates must have a Level 3 Award in Education and Training and relevant subject specialism. Experience in a custodial environment and strong communication skills are preferred.
Experience Required
Minimum 2 year(s)
Prisoner Escort & Custody Driver at Serco Plc
London, England, United Kingdom - Full Time
Skills Needed
Emotional Intelligence, Stress Management, Decision Making, Team Collaboration, Protocol Adherence, Physical Fitness, Conflict De Escalation, Confidentiality, Sensitivity, Professionalism
Specialization
Candidates must hold a current driver's license and preferably a B1 or C1 License. The role requires the ability to handle stressful situations and a commitment to maintaining high ethical standards.
Prisoner Escort & Custody Driver at Serco Plc
London, England, United Kingdom - Full Time
Skills Needed
Emotional Intelligence, Stress Management, Decision Making, Team Collaboration, Protocol Adherence, Physical Fitness, Conflict De Escalation, Confidentiality, Sensitivity, Professionalism
Specialization
Candidates should possess a current driver's license and ideally a B1 or C1 License. The role requires the ability to handle stressful situations and a commitment to the well-being of detainees.