ABOUT US

The Emergency Health Program Management and Delivery Branch is responsible for ensuring there is strong operational alignment between all land and air service providers, healthcare service providers, municipal partners and First Nations communities.
Leadership in the Ontario Public Service
A leadership career in the Ontario Public Service offers meaningful opportunities to lead impactful projects, collaborate with diverse teams, and shape policies, programs and services that positively influence the lives of millions of Ontarians, all within a supportive and inclusive work environment. Our leaders enjoy comprehensive benefit plans, a robust pension program, and challenging and rewarding work that will keep you motivated and fulfilled.

MANDATORY REQUIREMENTS

• You can acquire the following certifications within 30 days in the role: Valid Standard First-Aid, Targeted-Responder CPR and Restricted Radio Operators Certificate.
• You have a Valid Ontario Class G driver’s license.
• You can possess a valid Criminal Record Check before starting in the role.

LEADERSHIP SKILLS

• You have demonstrated leadership skills to motivate and develop a team of individuals to deliver results in a rotational and on-call 24/7 shift and highly stressful work environment.
• You have demonstrated skills in managing financial budgets and human resources, including labour relations issues.
• You can support the effective delivery of programs and services through supervision, planning, and coordinating the daily operations of assigned team.
• You have demonstrated the leadership behaviors, attributes and mindsets to lead the OPS into the future.

TECHNICAL SKILLS:

• You possess knowledge of Ontario’s emergency health services system including governance, administration and operations.
• You have knowledge of medical terminology and an awareness of emergency medical practices related to land/air ambulance services.
• You have experience with, or can learn, computer-aided dispatch equipment, radio/telephone systems, audio logging equipment in addition to knowledge of Ambulance Communications Officer (ACO) certificate training.
• You possess the ability to interpret and accurately apply policy and legislation.
• Knowledge of dispatch management practices and administrative skills to ensure staff scheduling meets operational demands.

COMMUNICATION AND STAKEHOLDER MANAGEMENT SKILLS:

• You can establish and maintain strong working relationships with key partners and stakeholders.
• You can clearly and concisely discuss emergency issues with staff and provide advice and recommendations.
• You possess strong written communication skills to prepare briefings and reports for management and stakeholders.

ANALYTICAL AND ISSUES MANAGEMENT SKILLS:

• You have strong analytical and issues management skills to respond and resolve time sensitive, contentious and escalating emergency situations.
• You can investigate issues through in-depth analysis and research to reconstruct the chronology of events when requested by stakeholders such as federal, provincial, and municipal agencies or police services.

DON’T MEET EVERY QUALIFICATION?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

HOW TO APPLY:

• You must apply online.
• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• Read the job description to make sure you understand this job.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

LANGUAGE REQUIREMENTS AND ASSESSMENT:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the “position(s) language” section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you’ll also need to pass a French-language proficiency test.

Please refer the Job description for details