ABOUT US

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.
About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech’s faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation’s top 20 universities for research and development spending and No. 1 among institutions without a medical school.
Georgia Tech’s Mission and Values
Georgia Tech’s mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.
About the School of Civil and Environmental Engineering at the Georgia Institute of Technology
The School of Civil and Environmental Engineering Program at the Georgia Institute of Technology is a vibrant and intellectually diverse School with people who are using new technologies to expand the notion of what it means to be civil and environmental engineers in the 21st Century. Celebrating 126 years this academic year, we teach our students the engineering fundamentals they need to be successful at the interface of the built and the natural worlds. Our program is focused on learning how to think, how to solve problems, and how to impact society. We provide rigorous learning environments, out-of-the-classroom and overseas experiences challenging our students to reach their highest potential. Our degree programs are consistently ranked among the nation’s best as we celebrate 126 years of developing engineers to improve the human condition.

JOB SUMMARY

Information Technology Support Engineers provide advanced technical support and solutions for complex hardware and software issues within the institution. This role involves diagnosing problems, implementing fixes, and collaborating with other IT teams to ensure the reliability and efficiency of technology services provided to faculty, staff, and students.

EDUCATIONAL REQUIREMENTS

Associate’s Degree in related discipline or equivalent combination of education and experience.

REQUIRED EXPERIENCE

Two or more years of relevant experience.

PREFERRED EDUCATIONAL QUALIFICATIONS

Bachelor’s Degree in related discipline or equivalent combination of education and experience. Advanced certification may be preferred or required (some profiles may require additional education).

PREFERRED QUALIFICATIONS

• Proficient in Linux, Windows, and macOS operating systems, with strong command-line skills across each platform for system navigation, configuration, and troubleshooting.
• Provide technical support to end users through help desk ticketing systems, email correspondence, and in-person assistance.
• Possess experience supporting hybrid and remote work environments.
• Demonstrate familiarity with IT Service Management (ITSM) platforms.

SKILLS

This job requires a working knowledge and skill in the installation and maintenance of information technology hardware and software at all layers; requires a solid understanding of industry practices and campus policies and procedures; excellent skills in problem solving, decision making, customer service, system documentation and communications; good understanding of how to properly secure research workload along with NIST 800-171 I DFARS 7012 compliance issues.