REMOTE CONFIGURATION MANAGEMENT DATABASE (CMDB) SPECIALIST

Clearance Level: Must be able to obtain a Active Secret Clearance - An Active Secret Clearance is highly preferred.

THERE ARE A FEW REQUIREMENTS FOR THE POSITION:

• Must be a U.S Citizen- Must be able to obtain and Active Secret Clearance (Green Cards / Visas do not qualify)
• Willingness to undergo a comprehensive background investigation and maintain a personal security clearance and obtain an SCI. (Aquila would sponsor you for the security clearance.) Active Secret is highly preferred
• Remote - must be willing to travel to MA

ABOUT THE ROLE:

Aquila Technology is seeking a Configuration Management Database (CMDB) Specialist to join our team in supporting one of the country’s premier defense research organizations. The team is looking for a Configuration Management Database (CMDB) and service monitoring specialist to support the CMDB including inventory, service mapping, and service observability through the SolarWinds platform. The ideal candidate will ensure that all IT assets, configurations, and service dependencies are accurately tracked and up-to-date, maintaining a comprehensive inventory in the CMDB that supports better decision-making and faster incident resolution. This individual will be responsible for administration of the CMDB, responding to users questions and updating documentation. The ideal candidate will work with cross-functional teams to ensure compliance with industry standards, and maintain an accurate inventory of assets. Experience with ITIL processes, administration of ServiceNow CMDB, and first-hand experience in service monitoring / observability solutions like SolarWinds will be key. It is critical that this position be able to talk to system administrators and CMDB users, and be able to use appropriate terminology between the two.

WHAT YOU WILL DO:

This role will drive data quality standards, identify & implement process improvements, and ensure an accurate representation of assets & services in ServiceNow.