Admin & Waiting List Manager - Care of the Elderly (CoTE), Neurology & Stroke, Band 5
To provide an operational overview to the Medical Divisional Management Team relating to all aspects of waiting list planning, capacity planning and scheduling within for both Diagnostic & Planned appointments.
The post holder supports the Medical Division’s General Management Team in the delivery of 18 week waiting times, Cancer and Diagnostic targets as well as leading mutually agreed service improvement initiatives in line with strategic aims. The post holder will work in close partnership with multidisciplinary teams to drive improvement, embed change and standardise practice, based on local requirements, national guidelines and clinical best practice. The role will also supervise and support the secretary supervisors whose teams provides traditional secretarial support to the consultant & nursing teams. With a focus on providing a quality patient service, this role will supervise their administration teams whilst retaining responsibility for undertaking and/or overseeing more complex tasks.

This is a key post that will manage and implement administrative systems to achieve local GHNHSFT and National waiting time targets by: -

• Ensuring safe and timely booking/admission for diagnostic and planned procedures, and other appointments/procedures as part of the recovery plan.
• Improving efficiency by reducing inappropriate demand on services and developing and implementing best practices.
• Fully utilising capacity to deliver activity in an efficient and effective manner
• Provide regular waiting list information to the DGM/GM/Clinical Leads for CNS.
• Performance management of staff to ensure a high standard of work for the benefits of patients, consultants and management.
• Liaising closely with the DGM/GM, with regards to capacity planning and weekly planning.
• Data collection to facilitate auditing and reporting of service, as required by General Management team or Clinical Team.

Our Neurology, CoTE & Stroke departments provide a friendly, positive working environment, for someone who strives to achieve the highest standards of patient care. We run some of the busiest departments within the Trust and we pride ourselves on our work ethic and ability to pull together.
Being a major part of the NHS and contributing back in some many ways provides great job satisfaction.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Working here, you will benefit from the support of an experienced, friendly and enthusiastic team committed to the delivery of brilliant services to our patients. The post holder will be work closely with the clinical team, ward teams, nursing team and senior management.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

• Extensive experience of working in the NHS and substantial experience of the full range of inpatient and outpatient administration.
• Information technology to an advanced level
• Education to A-Level or equivalent experience
• Completion of or working towards a Certificate in Management
• Knowledge of service improvement tools and techniques including, process mapping, capacity and demand analysis, patient flow and PDSA methodology.
• Substantial experience of working with a wide range of clinical and non-clinical staff and being able to secure their engagement in change and service improvement
• Involvement in service improvement initiatives – ability to negotiate at different levels both within and outside the organisation
• Ability to work to tight timescales
• Ability to produce service development reports and associated documentation.

• Balancing the need to deliver the Trust’s financial and service plans, whilst balancing the need to put patient priorities and the quality of care first
• Complexity of issues within and between departments, across sites and the health community
• Assisting the management of, and reacting to, an unpredictable workload with constantly changing priorities, whilst being involved in longer term strategic planning, change and development
• Assisting the management of a large diverse group of personnel across a number of sites and philosophies, breaking down the barriers to communication and developing new ways of working
• Performance management of access targets and data quality
• To develop innovative, practical and responsive services which ensure processes are modernised and developed in line with national priorities and the needs of local people.
  Contact Details
  If you require more information then please contact;
  Emma Jelfs (Deputy General Manager)
  emma.jelfs@nhs.net
  0300 422 6451 or 0792910034