ARE YOU THE NEXT DIRECTOR OF CLIENT STRATEGY SERVICES?

• Master’s Degree in Clinical Social Work or related field OR a combination of education and 3-5 years of managing professionals in a social services environment.
• Experience managing professionals in a social service environment, preferred.
• Experience in managing professionals in a service environment.

SKILLS

Preferred

• Achievement
• Futuristic Thinking
• Management

BE PROUD OF WHAT YOU DO

You’ll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 115-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we’re growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

CORE RESPONSIBILITIES

• Leading, Managing, & Accountability
• Motivate & Elevate Team Performance
• Promote Coaching Program(s) Vision
• Establish & Operationalize Workforce Services
• Cultivate & Preserve Community Partnerships

WHAT WILL YOU BE DOING IN YOUR ROLE?

• Lead with an understanding of the agency’s Big Picture and your department’s role in that vision.
• Model the agency culture for all team members.
• Provide strategic leadership for programs and the department, leading staff and outcomes to department success.
• Seek to incorporate team input into department best practices, resulting in knowledgeable and engaged staff.
• Ensure training and leadership empowers team to provide highest quality services to clients.
• Guarantee processes in place to ensure documentation compliance with funder requirements, licensing requirements and agency quality assurance standards.
• Continuously improve services, programs and the department by identifying areas of growth, potential barriers, or new opportunities.
• Work to capitalize on opportunities and execute changes strategically, including staff understanding and support.
• Create an environment of inclusion and collaboration.
• Monitor and analyze spending, program data, staff outputs, and client outcomes to make sound decisions regarding budgets, staffing, accountability and evaluation.
• Provide training, supervision, mentoring, and coaching to develop department staff and leadership.
• Establish strong community partnerships to facilitate client referral pipeline.
• Identify key components of workforce services and develop program to bring services to clients.
• Develop tools and trainings necessary to employ effective workforce development program.
• Cultivate and maintain strong workforce partnerships.
• Ensure necessary data and metric compliance to meet grant/contractual obligations.
• Support Research & Analytics projects regarding Client Strategy programs.
• Share our learnings and best practices in written and in person presentations.
• Be accountable to SLT and BOD for Client Strategy Services projects.