ABOUT BRILLIO:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as “Brillians”, distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio’s relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

JOB DESCRIPTION:

• Program Leadership: Lead and manage cross-functional Salesforce programs from planning through execution, ensuring on-time and on-budget delivery.
• Stakeholder Management: Collaborate with business leaders, product owners, and technical teams to define program goals, scope, and priorities.
• Governance & Reporting: Establish program governance frameworks, track KPIs, and provide regular status updates to executive stakeholders.
• Team Coordination: Coordinate efforts across project managers, Salesforce developers, architects, and third-party vendors to ensure seamless execution.
• Risk Management: Identify risks and dependencies early; proactively develop mitigation plans.
• Budget & Resource Planning: Manage program budgets, resource planning, and forecasting.
• Agile Execution: Drive Agile best practices across the Salesforce delivery lifecycle, including sprint planning, backlog management, and retrospectives.
• Change Management: Oversee user adoption strategies and training for new Salesforce capabilities across regions.

QUALIFICATIONS:

• 8+ years of program/project management experience, with at least 3 years managing Salesforce programs.
• Strong understanding of Salesforce ecosystem (Sales Cloud, Service Cloud and CPQ.).
• Experience leading large-scale, global CRM, CPQ rollouts or digital transformation programs.
• PMP, Scrum Master, or Salesforce certifications (ADM 201, PMP, or similar) preferred.
• Excellent communication, stakeholder management, and organizational skills.
• Experience working with geographically distributed teams.

Nice to Have:

• Background in industries such as manufacturing or logistics.

WHY SHOULD YOU APPLY FOR THIS ROLE?

Brillio helps clients deliver authentic and responsive experiences that drive significant impact on profitability & customer advocacy through data-led experience reimagination, focus on customer journeys and partnerships with leading CRM and CX Platforms.