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Senior Manager - Digital Product Management at American Express Company South Africa
London, England, United Kingdom - Full Time
Skills Needed
Product Management, Stakeholder Management, Data Driven Decision Making, Vendor Management, Risk Governance, Customer Communication, Digital Engagement, Budget Management, Contract Negotiation, Cross Functional Leadership, Performance Metrics, Innovation, Analytical Skills, Operational Resilience, Journey Optimization, Team Leadership
Specialization
Proven experience as a Product Manager in a complex, global environment is required. Candidates should have excellent stakeholder management skills and a deep understanding of customer communication journeys.
Experience Required
Minimum 5 year(s)
Social Care Worker - WMF2222e at Westmorland Furness Council
Penrith, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Site Support Assistant at Moto
Hesket, England, United Kingdom - Full Time
Skills Needed
Cash Handling, Customer Service, Attention To Detail, Communication Skills, Reliability, Initiative, Positive Attitude, Computer Literacy
Specialization
Candidates should have experience in a fast-paced customer-facing environment with cash handling experience. They must also be computer literate, detail-oriented, and possess strong communication skills.
Manager Strategic Planning at American Express Company South Africa
London, England, United Kingdom - Full Time
Skills Needed
Strategic Thinking, Analytical Skills, Data Analysis, Communication, Project Management, Collaboration, Relationship Building, Influencing, Self Starter, Problem Solving, Curiosity, Data Quality, Business Strategy, Leadership, Research, Presentation Skills
Specialization
Candidates should be strategic thinkers with strong analytical skills and the ability to synthesize complex information. They must also demonstrate effective communication and relationship-building skills.
Experience Required
Minimum 5 year(s)
Christmas Customer Assistant - Food (Nights) - Pudsey at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Communication Skills, Team Player, Digital Capability, Flexibility, Product Knowledge, Sales Targets, Engagement, Inclusivity, Adaptability, Responsibility, Feedback, Work Ethic, Problem Solving, Relationship Building
Specialization
Candidates must be over 18 due to night shifts and should be digitally confident. Flexibility to work across various areas of the store is essential.
Christmas Customer Assistant - Food - Inverness at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Communication, Team Player, Digital Capability, Flexibility, Product Knowledge, Sales Target Monitoring, Engagement, Inclusivity, Adaptability, Responsibility, Feedback Acceptance, Work Ethic, Relationship Building
Specialization
Candidates must be over 18 due to early morning shifts. Flexibility and digital confidence are essential for adapting to various store demands.
Christmas Customer Assistant - Fashion, Home & Beauty - Bluewater at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Feedback, Workload Management, Communication Skills, Adaptability, Listening Skills, Digital Capability
Specialization
Candidates should demonstrate high levels of customer service and be committed to delivering excellent work. Strong communication skills and adaptability to changing situations are essential.
Christmas Customer Assistant - Food Late Night - Tamworth at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Feedback, Workload Management, Communication, Adaptability, Listening, Digital Capability
Specialization
Candidates must be committed to delivering excellent work with great attention to detail and be open to feedback. Strong communication skills and the ability to adapt to changing situations are essential.
Christmas Customer Assistant - Food - Flowerdown at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Communication, Team Player, Digital Capability, Adaptability, Product Knowledge, Sales Target Monitoring
Specialization
Candidates should be passionate about M&S Food products and be digitally confident. Flexibility and teamwork are essential in this role.
Customer Assistant - Instore Bakery - Ecclesall Rd Sheffield Simply Food at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Feedback, Workload Management, Communication Skills, Adaptability, Listening, Digital Capability
Specialization
High levels of customer service and attention to detail are essential. Candidates should be adaptable and open to feedback.
Christmas Customer Assistant - Food - Flowerdown at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Communication, Team Player, Digital Capability, Adaptability, Product Knowledge, Sales Target Monitoring, Engagement, Inclusivity, Flexibility, Responsibility, Feedback Reception, Store Maintenance, Promotions, Service Points
Specialization
Candidates should be passionate about M&S Food products and possess strong communication skills. Flexibility and the ability to adapt to changing retail demands are essential.
Online Assistant at Sainsbury's
Nottingham, England, United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Problem Solving, Flexibility, Teamwork, Initiative, Digital Tools, Physical Fitness
Specialization
Candidates should be comfortable with early morning shifts and working in a fast-paced environment. They should have a friendly demeanor and be willing to learn new digital tools.
Online Assistant at Sainsbury's
Swindon, England, United Kingdom - Full Time
Skills Needed
Customer Service, Product Knowledge, Problem Solving, Flexibility, Attention To Detail, Teamwork, Initiative, Digital Tools
Specialization
Candidates should be comfortable with early morning shifts and working in a fast-paced environment. They must also be friendly, enthusiastic, and able to learn new digital tools.
Chill#2 Cafe and Restaurant Team Member at Accor
Cambridge, England, United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Organizational Skills, Team Player, Positive Attitude, Flexibility, Food Safety Compliance
Specialization
Candidates should have previous experience in similar roles and possess excellent customer service skills. A friendly demeanor, attention to detail, and the ability to work under pressure are essential.
Online Assistant at Sainsbury's
Torquay, England, United Kingdom - Full Time
Skills Needed
Customer Service, Product Knowledge, Problem Solving, Flexibility, Attention To Detail, Teamwork, Initiative, Digital Tools
Specialization
Candidates should be comfortable with early morning shifts and working in a fast-paced environment. They must have a friendly demeanor and be willing to learn new digital tools.
Online Assistant at Sainsbury's
Sheffield, England, United Kingdom - Full Time
Skills Needed
Customer Service, Product Knowledge, Problem Solving, Attention To Detail, Flexibility, Teamwork, Initiative, Digital Tools
Specialization
Candidates should be comfortable with early morning shifts and working in a fast-paced environment. They must have a friendly demeanor and be willing to learn new skills and technologies.
Online Assistant at Sainsbury's
Didcot, England, United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Problem Solving, Flexibility, Teamwork, Initiative, Digital Tools, Physical Stamina
Specialization
Candidates should be comfortable with early morning shifts and working in a fast-paced environment. They should possess a friendly demeanor and be willing to learn new digital tools.
Online Assistant at Sainsbury's
Aylesbury, England, United Kingdom - Full Time
Skills Needed
Customer Service, Product Knowledge, Problem Solving, Flexibility, Attention To Detail, Teamwork, Initiative, Physical Stamina, Digital Tools Proficiency
Specialization
Candidates should be comfortable with early morning shifts and working in a fast-paced environment. They must be friendly, proactive, and willing to learn new skills and technologies.
Online Assistant at Sainsbury's
Basingstoke, England, United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Problem Solving, Flexibility, Teamwork, Initiative, Digital Tools, Physical Stamina
Specialization
Candidates should be comfortable with early morning shifts and working in a fast-paced environment. They must possess a friendly demeanor and be willing to learn new digital tools.
Online Assistant at Sainsbury's
Easter Howgate, Scotland, United Kingdom - Full Time
Skills Needed
Customer Service, Product Knowledge, Problem Solving, Attention To Detail, Flexibility, Teamwork, Initiative, Digital Tools, Physical Stamina
Specialization
Candidates should be comfortable with early morning shifts and working in a fast-paced environment. They must possess a friendly demeanor and be willing to learn new digital tools.
Senior Manager - Digital Product Management at American Express Company South Africa
London, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Product Management, Stakeholder Management, Data-Driven Decision-Making, Vendor Management, Risk Governance, Customer Communication, Digital Engagement, Budget Management, Contract Negotiation, Cross-Functional Leadership, Performance Metrics, Innovation, Analytical Skills, Operational Resilience, Journey Optimization, Team Leadership

Industry

Financial Services

Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Enterprise Communications & MarTech Experiences (ECMX) is a global organisation within American Express that powers high-quality, efficient, and user-centric digital experiences. We bring the best of American Express’ products and services to life through digital engagement that drives satisfaction, loyalty, and revenue. Within the Emerging Channels, Push and Preferences team in ECMX, we’re looking for a Senior Product Manager to lead the SMS channel globally, one of American Express’ most valued and high-performing communication channels. Despite its maturity, SMS continues to evolve — and this role will be central to shaping its next chapter through innovation, governance, and strategic leadership. As Senior Product Manager, you’ll be leading a product that sits at the heart of our digital engagement strategy, driving tangible outcomes in satisfaction, security, and service innovation. You will own the full end-to-end strategy, performance, and innovation roadmap for the SMS ecosystem across markets, managing one direct report and three key vendor relationships. Apart from Product Ownership, this role will also include oversight of commercial contracts, budgets, performance metrics, and ensuring strong control and issue management frameworks are in place. This is a unique opportunity to own a global product at scale — combining platform management, channel strategy, and enterprise influence — without requiring engineering expertise. The focus is pure product management excellence: customer understanding, data-driven decision-making, and cross-functional leadership. Core Responsibilities Own the global SMS channel strategy — act as the single point of accountability for all SMS product decisions, innovation, and roadmap direction. Shape the future of mobile outbound communications, exploring the intersection between SMS, Push Notifications, and emerging channels such as RCS, to define the optimal channel mix for Cardmember engagement. Define and deliver the product roadmap, prioritising features and capabilities that drive Cardmember satisfaction, reach, and measurable business value. Lead vendor management of three global SMS aggregators, including contractual negotiations, service performance, and budget forecasting. Champion control management and risk governance, ensuring robust issue management, compliance, and operational resilience across all communications. Collaborate across geographies and functions — work with technology, servicing, fraud and compliance teams to deliver a cohesive and scalable global platform. Use data and insights to monitor channel performance, improve deliverability, and identify opportunities for journey optimisation. Act as an evangelist for mobile channels, promoting awareness of channel strategy and performance across the organisation. Lead and develop a direct report, fostering a culture of ownership, continuous improvement, and innovation. Minimum Qualifications Proven experience as a Product Manager or Product Owner in a complex, global or regulated environment. Demonstrated ability to shape and deliver product strategy from concept through execution. Excellent stakeholder management and influencing skills, with the ability to operate confidently at senior levels. Deep understanding of customer communication journeys and digital engagement. Experience managing controls, risks, and compliance frameworks within an enterprise environment. Highly organised, analytical, and outcome-oriented, with a focus on measurable impact. Bachelor’s degree (or equivalent experience) in a relevant field. Preferred qualifications Strong commercial acumen, with experience managing vendor partnerships, contracts, and budgets. Previous people leadership experience, ideally managing and mentoring product professionals. Experience with customer experience optimisation and journey analytics. Familiarity with financial services or fintech industries. Passion for exploring the potential of “traditional” channels through modern innovation. Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities
Own the global SMS channel strategy and act as the single point of accountability for all SMS product decisions. Shape the future of mobile outbound communications and define the optimal channel mix for Cardmember engagement.
Senior Manager - Digital Product Management at American Express Company South Africa
London, England, United Kingdom - Full Time
Skills Needed
Product Management, Stakeholder Management, Data Driven Decision Making, Vendor Management, Risk Governance, Customer Communication, Digital Engagement, Budget Management, Contract Negotiation, Cross Functional Leadership, Performance Metrics, Innovation, Analytical Skills, Operational Resilience, Journey Optimization, Team Leadership
Specialization
Proven experience as a Product Manager in a complex, global environment is required. Candidates should have excellent stakeholder management skills and a deep understanding of customer communication journeys.
Experience Required
Minimum 5 year(s)
Social Care Worker - WMF2222e at Westmorland Furness Council
Penrith, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Site Support Assistant at Moto
Hesket, England, United Kingdom - Full Time
Skills Needed
Cash Handling, Customer Service, Attention To Detail, Communication Skills, Reliability, Initiative, Positive Attitude, Computer Literacy
Specialization
Candidates should have experience in a fast-paced customer-facing environment with cash handling experience. They must also be computer literate, detail-oriented, and possess strong communication skills.
Manager Strategic Planning at American Express Company South Africa
London, England, United Kingdom - Full Time
Skills Needed
Strategic Thinking, Analytical Skills, Data Analysis, Communication, Project Management, Collaboration, Relationship Building, Influencing, Self Starter, Problem Solving, Curiosity, Data Quality, Business Strategy, Leadership, Research, Presentation Skills
Specialization
Candidates should be strategic thinkers with strong analytical skills and the ability to synthesize complex information. They must also demonstrate effective communication and relationship-building skills.
Experience Required
Minimum 5 year(s)
Christmas Customer Assistant - Food (Nights) - Pudsey at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Communication Skills, Team Player, Digital Capability, Flexibility, Product Knowledge, Sales Targets, Engagement, Inclusivity, Adaptability, Responsibility, Feedback, Work Ethic, Problem Solving, Relationship Building
Specialization
Candidates must be over 18 due to night shifts and should be digitally confident. Flexibility to work across various areas of the store is essential.
Christmas Customer Assistant - Food - Inverness at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Communication, Team Player, Digital Capability, Flexibility, Product Knowledge, Sales Target Monitoring, Engagement, Inclusivity, Adaptability, Responsibility, Feedback Acceptance, Work Ethic, Relationship Building
Specialization
Candidates must be over 18 due to early morning shifts. Flexibility and digital confidence are essential for adapting to various store demands.
Christmas Customer Assistant - Fashion, Home & Beauty - Bluewater at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Feedback, Workload Management, Communication Skills, Adaptability, Listening Skills, Digital Capability
Specialization
Candidates should demonstrate high levels of customer service and be committed to delivering excellent work. Strong communication skills and adaptability to changing situations are essential.
Christmas Customer Assistant - Food Late Night - Tamworth at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Feedback, Workload Management, Communication, Adaptability, Listening, Digital Capability
Specialization
Candidates must be committed to delivering excellent work with great attention to detail and be open to feedback. Strong communication skills and the ability to adapt to changing situations are essential.
Christmas Customer Assistant - Food - Flowerdown at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Communication, Team Player, Digital Capability, Adaptability, Product Knowledge, Sales Target Monitoring
Specialization
Candidates should be passionate about M&S Food products and be digitally confident. Flexibility and teamwork are essential in this role.
Customer Assistant - Instore Bakery - Ecclesall Rd Sheffield Simply Food at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Feedback, Workload Management, Communication Skills, Adaptability, Listening, Digital Capability
Specialization
High levels of customer service and attention to detail are essential. Candidates should be adaptable and open to feedback.
Christmas Customer Assistant - Food - Flowerdown at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Communication, Team Player, Digital Capability, Adaptability, Product Knowledge, Sales Target Monitoring, Engagement, Inclusivity, Flexibility, Responsibility, Feedback Reception, Store Maintenance, Promotions, Service Points
Specialization
Candidates should be passionate about M&S Food products and possess strong communication skills. Flexibility and the ability to adapt to changing retail demands are essential.
Online Assistant at Sainsbury's
Nottingham, England, United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Problem Solving, Flexibility, Teamwork, Initiative, Digital Tools, Physical Fitness
Specialization
Candidates should be comfortable with early morning shifts and working in a fast-paced environment. They should have a friendly demeanor and be willing to learn new digital tools.
Online Assistant at Sainsbury's
Swindon, England, United Kingdom - Full Time
Skills Needed
Customer Service, Product Knowledge, Problem Solving, Flexibility, Attention To Detail, Teamwork, Initiative, Digital Tools
Specialization
Candidates should be comfortable with early morning shifts and working in a fast-paced environment. They must also be friendly, enthusiastic, and able to learn new digital tools.
Chill#2 Cafe and Restaurant Team Member at Accor
Cambridge, England, United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Organizational Skills, Team Player, Positive Attitude, Flexibility, Food Safety Compliance
Specialization
Candidates should have previous experience in similar roles and possess excellent customer service skills. A friendly demeanor, attention to detail, and the ability to work under pressure are essential.
Online Assistant at Sainsbury's
Torquay, England, United Kingdom - Full Time
Skills Needed
Customer Service, Product Knowledge, Problem Solving, Flexibility, Attention To Detail, Teamwork, Initiative, Digital Tools
Specialization
Candidates should be comfortable with early morning shifts and working in a fast-paced environment. They must have a friendly demeanor and be willing to learn new digital tools.
Online Assistant at Sainsbury's
Sheffield, England, United Kingdom - Full Time
Skills Needed
Customer Service, Product Knowledge, Problem Solving, Attention To Detail, Flexibility, Teamwork, Initiative, Digital Tools
Specialization
Candidates should be comfortable with early morning shifts and working in a fast-paced environment. They must have a friendly demeanor and be willing to learn new skills and technologies.
Online Assistant at Sainsbury's
Didcot, England, United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Problem Solving, Flexibility, Teamwork, Initiative, Digital Tools, Physical Stamina
Specialization
Candidates should be comfortable with early morning shifts and working in a fast-paced environment. They should possess a friendly demeanor and be willing to learn new digital tools.
Online Assistant at Sainsbury's
Aylesbury, England, United Kingdom - Full Time
Skills Needed
Customer Service, Product Knowledge, Problem Solving, Flexibility, Attention To Detail, Teamwork, Initiative, Physical Stamina, Digital Tools Proficiency
Specialization
Candidates should be comfortable with early morning shifts and working in a fast-paced environment. They must be friendly, proactive, and willing to learn new skills and technologies.
Online Assistant at Sainsbury's
Basingstoke, England, United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Problem Solving, Flexibility, Teamwork, Initiative, Digital Tools, Physical Stamina
Specialization
Candidates should be comfortable with early morning shifts and working in a fast-paced environment. They must possess a friendly demeanor and be willing to learn new digital tools.
Online Assistant at Sainsbury's
Easter Howgate, Scotland, United Kingdom - Full Time
Skills Needed
Customer Service, Product Knowledge, Problem Solving, Attention To Detail, Flexibility, Teamwork, Initiative, Digital Tools, Physical Stamina
Specialization
Candidates should be comfortable with early morning shifts and working in a fast-paced environment. They must possess a friendly demeanor and be willing to learn new digital tools.