Job Summary
We are seeking an enthusiastic and dedicated Team Leader to join our team in a fast-paced food service environment. As a Team Leader, you will play a vital role in delivering exceptional customer service, ensuring food safety, and maintaining a clean and efficient workspace. In addition to working alongside the crew, you will oversee daily operations, provide training, and guide team members to ensure smooth and efficient service. This position is ideal for individuals who thrive in a leadership role, enjoy motivating others, and are passionate about providing high-quality food and service to our customers.

Responsibilities

• Provide outstanding customer service by greeting guests, taking orders, and addressing any inquiries or concerns.
• Accurately handle cash transactions and operate the cash register with attention to detail.
• Prepare a variety of coffee and beverages according to standardized recipes and customer preferences.
• Fold cake boxes and carefully package cakes and pastries, ensuring all items are handled with care for presentation and quality.
• Maintain cleanliness of the dining area, kitchen, and restrooms to uphold health and safety regulations.
• Create and manage weekly staff schedules to ensure proper coverage during operating hours.
• Train, coach, and support new and existing staff to maintain high service and product standards.
• Assign roles and delegate tasks effectively to team members, ensuring all stations are covered.
• Identify opportunities to improve efficiency and implement changes to enhance overall operations.
• Collaborate with team members to ensure smooth operations during peak hours.
• Engage with customers to create a welcoming atmosphere and enhance their dining experience.

Requirements

• Previous experience in the food industry or food service is preferred; leadership or supervisory experience is an asset.
• Strong leadership and communication skills with the ability to motivate and guide a team.
• Strong customer service skills with the ability to communicate effectively with guests and team members.
• Basic math skills for cash handling and order processing.
• Knowledge of food safety practices is a plus; training will be provided as needed.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Must be able to stand for extended periods and perform physical tasks as required.
• A positive attitude, teamwork mentality, and willingness to support others are essential traits for success in this role.

Join our dynamic team as a Team Leader and contribute to creating memorable experiences for our customers!
Job Type: Full-time
Pay: $20.00-$23.00 per hour
Work Location: In perso

• Provide outstanding customer service by greeting guests, taking orders, and addressing any inquiries or concerns.
• Accurately handle cash transactions and operate the cash register with attention to detail.
• Prepare a variety of coffee and beverages according to standardized recipes and customer preferences.
• Fold cake boxes and carefully package cakes and pastries, ensuring all items are handled with care for presentation and quality.
• Maintain cleanliness of the dining area, kitchen, and restrooms to uphold health and safety regulations.
• Create and manage weekly staff schedules to ensure proper coverage during operating hours.
• Train, coach, and support new and existing staff to maintain high service and product standards.
• Assign roles and delegate tasks effectively to team members, ensuring all stations are covered.
• Identify opportunities to improve efficiency and implement changes to enhance overall operations.
• Collaborate with team members to ensure smooth operations during peak hours.
• Engage with customers to create a welcoming atmosphere and enhance their dining experience