Position: IT SUPPORT ANALYST - DIRECT HIRE - PERMANENT
Location: Des Moines, IA (ON-SITE)
Salary: $60,000 - $70,000 base annual salary + Exceptional Benefits
* For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *
If you are an IT Professional that has been called a “jack of all trades” and thrive on providing excellent end user customer support, enjoy variety in your work, collaborating with a small technical team, and continuing to learn and expand your skills, then this is the direct hire permanent position for you.
Our client organization is seeking an IT SUPPORT ANALYST. In this role you will spend half your time supporting non-technical end users on questions using third-party proprietary software systems. You will have exceptional listening, trouble-shooting, and customer service skills. The other half of your time will be spent trouble shooting various hardware, software, or application issues AND have the opportunity to apply your data analysis and reporting skills and continue to grow and expand on those.
This is not your cookie cutter position. It is unique and exciting opportunity to join a philanthropic organization, work with high caliber professionals, and deliver quality IT support to non-technical end users while expanding your data analysis and reporting skills. And much more opportunities on the horizon. If this sounds like you, contact me today to learn more.

REQUIREMENTS:

• 5+ years of a combination of basic hardware, software, and end user support. Supporting legacy systems and newer web mobile applications as well.
• Any experience and exposure to SQL, Python, R, Power BI or Tableau is a plus.
• Excellent communication, end-user customer service and collaboration is required.
  * For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. *
  Candidates with prior successful experience in roles that intersect between IT and Business. This could be former roles as: Systems Analyst, Business Systems Analyst, Technical Business Analyst, Technical Trainer, Technical Scrum Master, Data Analyst, Business Intelligence Analyst and other. Must have proven experience, providing end user support and training in legacy and newer evolving mobile apps. Be good at analysis, and business requirements for new processes and features, and have any and all additional technical skills related to querying, scripting and reporting data.
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Please refer the Job description for details