THE WELCOME EXPERIENCE

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

YOUR ROLE

Do you have a passion for customer service and would like to use your trade/building/construction industry knowledge to help make a positive difference in our NSW social housing maintenance delivery?
The role of the Property Services team is to deliver comprehensive property services to the regions and oversee the delivery of maintenance services such as scoping, compliance inspections and work order management.
The purpose of this role is to manage and coordinate the development, implementation and evaluation of complex projects and manage and report on field inspection activities/outcomes to scope and monitor the delivery of work, as well as managing the verification of contractor compliance with maintenance contract requirements.

WHAT YOU’LL DO

As the Asset Performance Lead, you’ll be at the forefront of ensuring the successful delivery of a range of projects aimed at improving social housing maintenance in NSW.

Your day will be hands on and varied and may include but not limited to:

• Manage and oversee all aspects of planning, development, implementation, inspection and performance for a range of projects, including developing project plans, coordinating resources, managing budgets, meeting reporting requirements, supporting project-related activities.
• Undertake compliance to ensure project outcomes are achieved on time, on budget, to quality standards and within agreed scope in line with established agency project management methodology.
• Establish and maintain positive relationships with the contractors and other stakeholders and work collaboratively to resolve service delivery issues and adjudicate fairly and consistently.
• Monitor and evaluate all aspects of project implementation, including risk and contingency management, benefits realisation, project impact and quality measures.
• Manage team/s, ensuring compliance with governance and quality requirements to successfully deliver all key services and outcomes.
• Coordinate the issue of non-compliance notices (CINs) and other contractor performance measures to contractors for substandard work that will initiate abatement action where necessary through the Housing Portfolio payment system.
• Provide advice for determining scoping and variation claims on contracts.
• Provide timely, high-level and specialist advice to the Regional Manager Programs and Director, Contract Region on all aspects of the inspection, verification and programs activities in relation to the maintenance contract.

If you’re passionate about ensuring the longevity and adequate maintenance of social housing properties while fostering collaborative relationships within the community, this role offers a rewarding opportunity to make a tangible impact in NSW social housing.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Please outline your two strongest qualities in undertaking the Asset Performance Lead role. Could you demonstrate those strengths by a reference to an example when you used them to positive effect in achieving an outcome for the tenant and/or property.
• What will be your approach to working in the field. What considerations will you make prior to attending and following any site visit