JOB SUMMARY

The Room Supervisor is responsible for supervising the daily work activities of Housekeeping personnel to ensure clean, orderly, and attractive guest rooms and public spaces.

ESSENTIAL SKILLS, EXPERIENCE, AND EDUCATION INCLUDE:

• High school diploma or general education degree (GED); or 1 - 2 years related experience; or equivalent combination of education and experience.
• Luxury hotel and/or luxury residence experience preferred.
• High volume/ fast-paced environment experience preferred.
• Proficient English and Spanish- verbal.
• Must have flexible work availability- all shifts, weekdays, weekends, and holidays.

COMPUTER SKILLS:

• Opera PMS experience is a preferred.
• Microsoft Office- Word, Outlook- experience is preferred.

PHYSICAL REQUIREMENTS INCLUDE:

• The employee will frequently lift and/or move up to 50 pounds.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:

• Assign duties, supervise work activities, inspect work, investigate, and take corrective action to housekeeping related issues.
• Ensure clear, concise, efficient, and appropriate communication at all times with Housekeeping, Laundry, Front Desk, Engineering, and In Room Dining.
• Utilize Opera system to check and update room status- consistently obtain reports to ensure fluidity in daily operations. Communicate efficiently to staff of room check outs, stayovers, rush rooms, queue rooms, early arrivals, etc.
• Follow up and resolve outstanding Engineering or Housekeeping rooms issues from previous shift or reports (i.e. Out of Order, Dirty, Out of Service, Pickup).
• Responsible for checking, organizing, and communicating guest amenities, traces, and VIP rider lists placed by IRD. Communicate and resolve any discrepancies.
• Issue and receive supplies and equipment from Housekeeping staff daily. Ensure that the proper forms are accurate and complete.
• Ensure cleanliness, sanitation, and functionality of work areas. Report any malfunctions and/or damages to the Housekeeping Manager.
• Assist management with monthly pre-inventory for linen and supplies, and the coordination and proper execution of special and seasonal projects as directed.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises up to 30 employees.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include training, assigning, and directing work; addressing complaints and resolving issues.
  Requirements: