SUMMARY

We are a heritage steam railway operated by volunteers and supported by paid staff, bringing smiles to faces through the beautiful Hampshire countryside for 50 years.
You are an experienced food and beverage professional looking to make a difference in an exciting and varied role that will draw on every part of the retail mix, from motivating teams to creating glorious customer experiences. You will need to be independent and collaborative, working as part of a small paid team and a larger, dedicated volunteer base. You will have an eye for detail and a flair for training. You will be willing to get ‘stuck in’ with the teams, supporting them at peak times throughout the year. A background in hobby, leisure or heritage retail would be an advantage.

GENERAL CONSIDERATION

The above job description is not intended to be a comprehensive list of key responsibilities, duties or requirements, and you are expected to carry out any other duties commensurate with the scope and scale of your role. The job description should be reviewed regularly to ensure it remains an accurate reflection of your role. You will be expected to travel to other sites, as and when the role requires.

PURPOSE OF THE ROLE

• Establish the current running and operating systems of the catering department for familiarisation.
• Meet with suppliers and establish relationships with a focus on cost and forward provision for the department.
• Host team meeting to introduce self to each person and spend some time discussing basic compliance.
• Revise the on train catering offering with a view to launch regular drinks trolley service,
• Considerable focus on menu options and revision of menus, both general running as well as event menus, with a key focus on audience type, demographic and event programme.
• Bring catering outlets in line with food safety standards and compliance.
• Review on train catering offering to enhance the revenue generated for self led catering options (

PERSONAL RESPONSIBILITIES

• Lead by example
• Work as part of a team and support colleagues across the Watercress Line
• Protect the reputation of the Watercress Line.
• Be a positive influence and role model, acting with integrity and professionalism and tackling challenges in a pragmatic and collaborative manner, to bring your team and the wider staff along with you.
• Guide and enable those under you, being aware that some may not be as developed or as confident as yourself